Smartvel
Initially bought in to help us keep up with the changes of covid rules me now helps us reduce inbound contacts by having our guests use …
Overview
What is Smartvel?
Smartvel is an AI-powered travel content solution that aims to enhance the customer journey and improve the overall travel experience. The product is designed for businesses of various sizes in the travel and tourism industry, including airlines, hotels, online travel agencies, cruise lines, and tourism...
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Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Smartvel?
Smartvel is an AI-powered travel content solution that aims to enhance the customer journey and improve the overall travel experience. The product is designed for businesses of various sizes in the travel and tourism industry, including airlines, hotels, online travel agencies, cruise lines, and tourism boards. According to Smartvel, the product is used by professionals in travel agencies, the hospitality industry, airlines, online travel agencies (OTAs), tourism boards, finance and insurance companies, mobility companies, and food and beverage companies. With its range of features, Smartvel aims to empower businesses to provide personalized and engaging travel content to their customers.
Key Features
AI-Enriched Travel Content Solutions: Smartvel's AI-powered technology gathers, classifies, curates, and translates content from numerous websites, offering adaptable solutions that align with the brand identity of the company.
Destination Content: Smartvel provides expertly curated travel guides, trip planning tools, insider tips, and a comprehensive event calendar to deliver tailored recommendations based on customer needs. The content is customizable and can be seamlessly integrated into various digital platforms.
EntryDocs: Travel Requirements Made Easy: EntryDocs is a solution that offers an advisory hub with comprehensive information about travel requirements, including documents, visas, health information, and personalized requirements. Smartvel claims that this solution simplifies travel planning by providing accurate and centralized travel information from official global sources.
Experiential Content: A Live Calendar of the City: Smartvel's experiential content solution enables companies to share upcoming concerts, sporting events, exhibitions, festivals, and other experiences worldwide. The content is customizable and can be integrated into websites, apps, and other digital platforms.
Trip Planner: Smartvel's Trip Planner is an interactive tool that enables travelers to plan their trips by providing personalized recommendations for restaurants, must-visit locations, tours and activities, and a live local agenda. The vendor states that this tool enhances the customer experience by ensuring unforgettable experiences and helping travelers make the most of their stay.
Travel Tips: Smartvel offers essential Travel Tips to ensure successful trips. These tips cover various topics such as transportation options, currency, the best time to visit, safety recommendations, and destination highlights. The content is customizable and can be integrated into landing pages, emails, newsletters, blogs, and social media platforms.
Event Calendar: Smartvel's Event Calendar provides an up-to-date agenda of personalized events, including music festivals, art and cultural events, sports events, and local activities. The content is customizable and can be integrated into websites, apps, and other digital platforms, according to the vendor.
Data Utilization: Smartvel enables companies to leverage data to target offers and provide personalized services. By utilizing customer data, companies can tailor their offerings and provide relevant recommendations to enhance the customer experience, according to the vendor.
Customizable Content: Smartvel allows companies to customize the content to match their brand's style and cater to their audience's preferences. Companies can personalize the content categories and tags to tailor the travel experience to their customers' interests. The widgets and APIs provided by Smartvel can be seamlessly integrated into companies' websites and apps, offering a customized and branded experience, according to the vendor.
API Integration: According to Smartvel, the product's API allows companies to maximize its potential and leverage its technology to the fullest. Companies can easily integrate Smartvel's API within 24 hours, enabling convenient access to destination content and enhancing the customer journey.
Smartvel Features
- Supported: Multi-Channel Campaigns
- Supported: Content Management
Smartvel Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
Comparisons
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Smartvel has proven to be a valuable tool for users in managing the COVID-19 crisis and providing real-time information about restrictions to their clients. Users appreciate the product's quick and frequent updates, ensuring that they always have the most up-to-date data at their fingertips. This has been particularly useful during these difficult times when regulations are constantly changing. The partnership between customers and Smartvel is highly regarded, with users expressing satisfaction with the support provided by the Smartvel team throughout challenging situations.
Furthermore, users find integrating Smartvel into their existing systems to be a seamless process. The product's easy integration allows users to incorporate it into their workflows without much hassle or disruption. The professionalism and willingness of the Smartvel team to assist users in achieving their goals have been widely praised. Users view Smartvel as a reliable partner in the industry, as it understands their needs and actively seeks feedback for continuous improvement. Overall, users have found Smartvel to be a valuable solution that addresses their needs during the COVID-19 crisis and beyond.
Customizable and easy to implement: Several users have praised Smartvel for being highly customizable and easy to integrate into different channels. It has been described as a seamless integration process that allows for effective implementation in various platforms, making it adaptable to specific needs.
User-friendly interface: Many reviewers have appreciated the user-friendly nature of Smartvel's system. They have highlighted how it simplifies the travel planning process for their customers, providing an easy-to-use interface that helps them plan their trips effectively.
Responsive support team: The support team of Smartvel has received positive feedback from multiple users. Reviewers have acknowledged their constant effort to adapt the product according to their specific requirements and commended their responsiveness when discussing modifications or addressing any concerns, indicating a customer-centric approach.
Lack of Customization Options: Some users have expressed frustration over the limited customization options available in Smartvel's widget. They feel that certain sections cannot be personalized to meet their specific needs, which can hinder their ability to provide a tailored experience for their customers.
Missing Important Information: Several users have mentioned that there are important pieces of information missing from Smartvel's content. Specifically, some reviewers have pointed out the absence of migratory information and other sanitary documents like yellow fever requirements. This forces users to constantly request updates, which can be time-consuming and inconvenient.
Difficulty Consuming Content Across Multiple Channels: According to user feedback, Smartvel could improve its formats and solutions for consuming content across multiple channels. Some customers have found it challenging to seamlessly access and utilize the platform's content on different platforms or devices. Enhancements in this area would enhance user experience and streamline workflow processes.
Reviews
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March 28, 2024
Smartvel
Initially bought in to help us keep up with the changes of covid rules me now helps us reduce inbound contacts by having our guests use Smartvel for their visa requirements. We were the first cruise company to use the system. It allowed us a certain level of automation installing the tool
- Adaptable
- Quick
- Clear
- Translator tool can always be improved
- They have had to adapt the service so dilution could be an issue
96.66666666666666%
9.7
80%
8.0
80%
8.0
- Reduced cost
- Increased confidence