Reach for another solution - avoid Solutionreach!
Use Cases and Deployment Scope
We used Solutionreach for all of our locations to provide customer e-communication services including appointment notifications, recalls, 2-way texting and surveys.
Pros
- Robust user interface and customizeable templates
- Wide range of features, creative e-communication strategies
- 2 way texting using your office phone number so it's readily identifiable to your clients
Cons
- Absolutely terrible responsiveness at all levels of the organization - a major issue left us unconnected to the system for weeks with no follow up once basic support was unable to resolve the issue. THis company does not care about its loyal customers (we were clients for well over 10 years before we finally pulled the plug due to dismal customer service).
Likelihood to Recommend
I would stay away from this company. Not sure why the change, but over the past 2 years literally every level of the organization from tech support through to the CEO has shown complete lack of responsiveness, concern or interest in solving their most loyal client's most basic problems. Their incompetence finally drove us to cancel our accounts after over 10 years with them.
