Solutionreach has very poor support

We engaged this company to provide auto reminder texts for patient appointments and we are able to text patients in a HIPAA compliant manner. This is used by our entire company. At first look it appears they have a lot of great options to offer practices to assist with good communication, but their follow up and follow through is extremely poor. Once you speak with a sales person from that point forward it is impossible to to reach anyone further to ask questions or express concerns. It has become impossible to reach anyone in support. If you use the on- line request for support we have yet to actually receive any return support contact via that route. If you call their support number listed on their website, you get an off shore answering service that promises someone will call back from support to assist. NO CALLS HAVE BEEN RECEIVED BACK. This is been an ongoing problem since we have started with them and has only become increasing difficult. We have now tried for over 1 month with almost a daily reach out to them without any assistance back. There is no point of contact for a company to use. If you do speak with anyone they are not allowed to give out their information/contact to be able reach back to fully complete whatever the problem is. If you try and contact back a sales person again you will never receive a call back. They must know how poorly their implementations are or that there is no ongoing support to access. I would NOT recommend this company at all as they do not fulfill what they offer, and there is no support to assist with problems that we have often encountered.