Name: Staffino
Author: Staffino

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Kubernetes Monitoring

Software Repositories

WebOps

Development

Academic Advising

Classroom Management

Education

Business Intelligence (BI)

Collaboration

File Sharing

Workspace Planning

Enterprise

Accounting

Invoicing

Finance and Accounting

Applicant Tracking

Background Check

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Business Internet Service Providers (ISPs)

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Configuration Management Databases

Content Delivery Networks (CDN)

Data Collaboration

Data Observability

Database Load Balancing

Disaster Recovery as a Service (DRaaS)

Enterprise Architecture Management

Fraud Detection

IT Operations Analytics

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Internet Security

MLOps

Network Monitoring

Network Performance Monitoring

Release Management

SOA Application Gateways

Secret Managers

Technology Scouting Software

Threat Intelligence

WiFi Hotspot

Workload Automation

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Asset Management

Digital Content Creation

Email Marketing

Landing Page

Marketing Automation

Online Proofing

Retail Media Advertising

Search Engine Marketing (SEM)

Social Media Management

Social Media Marketing

Survey & Forms Building

Swag Management

Video Collaboration

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Video Surveillance

Security

Oil and Gas

Real Estate

Vertical-Specific

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### Feedback Collection and Analysis
Users consistently praise Staffino's efficient feedback collection and analysis capabilities. The platform's ability to gather real-time feedback from customers and provide actionable insights for continuous improvement is highly valued. While some users appreciate the ease of collecting feedback and the customizable questionnaires for different target groups, others highlight the user-friendly interface and the immediate availability of feedback after customer interactions. However, there are concerns raised about the pricing of the service and communication issues with the management post-trial. Despite these drawbacks, the general sentiment leans towards Staffino being a reliable tool for effective feedback collection and analysis.

### User and Client Feedback Systems
Users appreciate the fast and targeted feedback collection process offered by Staffino, allowing for tailored questionnaires for different customer segments. The platform's ease of use for both customers and users is highlighted, enabling customers to provide feedback at their convenience. While some users mention minor issues such as difficulties for older users with dashboards, overall, the sentiment leans towards positive experiences with Staffino's user and client feedback systems.

### Customer Experience Management
Users consistently praise Staffino for its strong customer experience management capabilities. They highlight the platform's ability to provide real-time insights into customer satisfaction and dissatisfaction, enabling prompt issue resolution. Staffino's customer-centric approach resonates well with users, who appreciate the focus on enhancing both customer and employee experiences. The system's user-friendly interface empowers team supervisors to leverage customer feedback for motivating frontline staff and improving their skills effectively. Staffino's emphasis on employee motivation and retention aligns with users' goals of driving company success through a well-rounded customer experience strategy.

### Customer Satisfaction Metrics (NPS, CSAT
Users consistently highlight Staffino's impactful customer satisfaction metrics (NPS, CSAT) features. The reviews showcase a general satisfaction with the platform's ability to measure and improve customer satisfaction levels. While some users mention concerns about potential biases in feedback collection, overall, Staffino's customer satisfaction metrics seem to play a significant role in enhancing customer experience and driving positive outcomes for businesses.

Staffino has proven to be a valuable solution for businesses, solving various key business problems and improving overall operations. Users have found that the software helps increase the presence and self-value of their work, benefiting the entire company. It has been effective in incorporating newcomers and improving the overall PR of the company. The collection of real feedback allows businesses to better understand their operations and make improvements accordingly, preventing bad feedback from reaching public channels like Google reviews. This feature has been particularly appreciated by users as it helps maintain a positive reputation. Additionally, Staffino has helped improve the relationship between companies and customers, leading to enhanced customer experience and improved performance of staff members. The ability to collect real-time feedback has contributed to continuous improvement efforts and allowed for prompt issue resolution, ultimately resulting in higher customer satisfaction. Staffino's comprehensive customer experience system, including satisfaction surveys, KPI overviews, and monthly business reviews, provides valuable data for planning and evaluating business operations. Users have also found that Staffino facilitates effective employee recognition and feedback processes, contributing to employee motivation and retention. The software's ease of implementation, quick setup times, and user-friendly interface have been widely appreciated by users. Overall, Staffino solves business problems such as unfair feedback from mystery shoppers, pharmacy dissatisfaction, ineffective business planning, poor operations management, and lack of customer insights. By addressing these challenges, businesses are able to improve their processes, enhance customer service, increase overall satisfaction without additional investment, and gain a competitive edge in the market.

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CXone Mpower Digital Agent

CXone Mpower Voice Agent

CXone Mpower Omnichannel Agent

CXone Mpower Essential Suite

Cxone Mpower Core Suite

CXone Mpower Complete Suite

CXone Mpower Ultimate Suite

NiCE CXone Mpower

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Staffino

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

At Staffino, we are dedicated to helping our clients improve their customer experience (CX) and employee experience (EX) and make the most of their business results. Our advanced yet easy-to-use online platform makes it easy for over 50 companies in more than 30 countries to understand their customer journey better than ever before. By employing the latest technologies and CX/EX knowledge, we ensure our clients get the best possible returns from their experience management initiatives.

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Customer Experience Management Software

Staffino

Overview

What is Staffino?