Sterling Check Reviews and Ratings

Use Cases and Deployment Scope

We use SterlingOne (TalentWise) for all of our candidate background screenings prior to hire.

Likelihood to Recommend

In my opinion, recent changes to the platform have led to poorer candidate and user experience. It seems to me that they are expecting the recruiters to do the leg work of collecting any missing information if a search wasn't launched. For me, bad customer experience overall where they rarely answer all of your questions.

Use Cases and Deployment Scope

We use Sterling to complete all our background checks. We also purchase oral swab drug tests for use in our distribution center. Sterling is a strong partner - very responsive and very helpful when we have issues, which isn't often.

Likelihood to Recommend

In our case, Sterling provides the service we need, and does it well. The only issue I have isn't even related to Sterling, but the court systems who limit the hours and time that runners can spend researching. In those instances, it can take months for results to come back, but that in no way reflects on Sterling. The most difficult part of that is deciding if we want to offer a contingent hire, who could be terminated when the results do come back. Otherwise, we run a very strong risk of losing them to competitors.

Use Cases and Deployment Scope

We use SterlingOne for background checks for all new hires. It is very user friendly and we cover all federal, state and local criminal background checks for the past 7 years. We also do financial credit checks for finance team hires.

Likelihood to Recommend

SterlingOne is the best and fastest at producing results. We've used HireRight, and others and none of them were able to provide results as quickly. SterlingOne also lets us review and resolve issues in the system itself so we can track and have an audit trail. This helps in keeping HR records all in 1 location.

Use Cases and Deployment Scope

My organization utilizes Sterling One to help us onboard consultants. We use it for background checks and drug screenings of various depths. It helps us stay organized to track their profiles and see if they've already done one for us in the past/see if it needs to get updated.

Likelihood to Recommend

It is well suited to onboard (background check, drug screen, etc.) a large quantity of people. It is helpful when these people need to be tracked due to the ability to create a profile or them. It is also helpful when you have multiple types of background checks/ drug screens because you can choose from different packages or create a one-off screening.

Use Cases and Deployment Scope

Rover uses SterlingOne for background checks of pet sitters.

Likelihood to Recommend

SterlingOne has had my background check in progress for nearly a month. I spoke with them 5 days ago about the issue and discovered there was a criminal record flag in Connecticut. I have never been to Connecticut. They said this can often happen if an individual has the same name, birthday, or last four digits of SSN. This is clearly a flaw in their system if someone with the same name or birthday can appear on the same background check. I feel bad for any John Smith who applies for a job with a company that uses SterlingOne, they'll never get past the screening. Not only is this a flawed system, but when I spoke with customer service about this, they guaranteed they would expedite this within 24-48 hours. It has now been 5 days and when I called back, they said they would expedite this as if I had never called in the first place. I have been through numerous background checks for work in my life, I have done live scans and had my fingerprints taken, and have been approved to work with children with special needs (which requires a very rigorous screening) and I have never experienced such a disjointed and unprofessional process.

Use Cases and Deployment Scope

With every new hire, we run their background check through Sterling Talent Solutions no matter what department they will be in. The initiation is easy and Sterling takes it from there to run the background check and communicate with the new candidate.

Likelihood to Recommend

Sterling does do a great job of running and completing the background checks. The only downfall would be the additional charge limit that has been complicated to figure out with Sterling.

Use Cases and Deployment Scope

Sterling Talent Solutions is used by our company to perform the background check for the candidates. It is automatically integrated into the Oracle Taleo application to get the candidate information automatically after the offer is given to the candidate.

Likelihood to Recommend

<ul><li>Well suited:</li><li> Where the organization has a larger number of hires expected, and the background needs to be thoroughly checked.</li><li>They perform the educational background check for other countries as well.</li><li>Well suited when Comprehensive drug screening, background checks, criminal checks are required.</li><li>Less Suited:</li><li>When the hire or recruiting cap is very low for a company.</li></ul><div>

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Use Cases and Deployment Scope

Sterling is currently used as our background check provider and also facilitates our onboarding paperwork. The system is integrated with our ATS so we are able to transition applicants from the candidate stage, to the background stage and then the onboarding stage relatively seamlessly. There are just four users, all within the HR function.

Likelihood to Recommend

If a company is seeking a quick criminal background check or only does occasional searches, Sterling is fine. If a company has a need for more frequent, in depth checks, Sterling will disappoint. Background check companies exist to take the onus off employers who have many other focuses. I spend way too much time solving problems that occur because Sterling is not getting the job done. We are in the process of seeking a new provider.