Sumo Logic Reviews and Ratings

Rating: 8.8 out of 10

Score

8.8 out of 10

Community insights

TrustRadius Insights for Sumo Logic are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Valuable log ingestion: Many users have found Sumo Logic's ability to ingest logs from their CDN directly, in real-time, to be a valuable feature. This eliminates the need for massive compressed archives that were sent every two hours.

Extensive REST API capabilities: Several reviewers have praised Sumo Logic's REST API for its extensive capabilities in managing log sources, source configurations, dashboard data, searches, and more. They have also noted that the API documentation is consistently updated.

Easy configuration management: Users appreciate the addition of the ability to configure agents via configuration files. This feature allows for easier and more flexible configuration management using tools like Chef, Puppet, or Salt. Some users have specifically mentioned how this has improved their workflow.

Reviews

17 Reviews

why you need Sumo Logic

Rating: 10 out of 10

Incentivized

May 27, 2025

Use Cases and Deployment Scope

We mainly use Sumo Logic for logging and monitoring lots of Prod system.

Also, we actively use dashboard to track down our deployment status in Beta/Preview/Prod. Logging is a like game changer because all logs in one place, which helps Developers making lot easier to debug and CS to view some important logs ticketed from our customers.

Pros

logging at one place
pipeline dashboard
Alerts/Notifications for Prod infrastructure

Cons

little bit of learning curve for query
utilize AI to help to get better query?
now its almost instant time of log available from lambda, but it was not before

Likelihood to Recommend

We can check all logs from various regions and multiple account in one

place, which makes us not to change AWS account to see logs in different

account. And it also has longer retention period than Cloudwatch. Its

really easy to setup as well like adding collectors or embedding Sumo Logic into AWS lambda

Kim Jitae

Sr. Devops in Engineering at uPerform (51-200 employees)

Vetted Review

4 years of experience

Search your backend data easily

Rating: 9 out of 10

Incentivized

November 15, 2024

Use Cases and Deployment Scope

I am user of Sumo Logic and I use Sumo Logic to track our user sync backend events. Its result serach are great and one can easily learner to how query on Sumo Logic. Its simple and easy to use. we track this user sync event to check profile field details which we dont display on UI but we track it on the backend.

Pros

Great search
Great database on cloud
Easy to access

Likelihood to Recommend

Best to use as backend logs tracking for a software

Chaitanya Jadhavar

Technical account Manager in Customer Service at MindTickle (501-1000 employees)

Vetted Review

4 years of experience

Verified on LinkedIn

Great potential and outcomes, difficult to learn and use

Rating: 7 out of 10

Incentivized

May 9, 2024

Use Cases and Deployment Scope

The main logging and review of our company's processes is done using Sumo Logic. It allows us to follow a process from start to finish, understand issues and statistics, and build many pages with monitoring graphs and queries that help us be on top of issues and plan future projects based on the current situation.

Pros

Graphs
Monitoring
Data and statistics

Cons

Query language ease of use
Resetting of a graph/query's time range
Readability of each log

Likelihood to Recommend

Sumo Logic is best suited for when you're interested to follow a specific process and understand what happened in it. When you're looking to understand specific values that are set in some processes it's a less ideal tool as the readability and querying of the logs isn't simple enough for such a task.

Verified User

Team Lead in Engineering (201-500 employees)

Vetted Review

3 years of experience

Sumo Logic

Rating: 7 out of 10

Incentivized

July 22, 2021

Use Cases and Deployment Scope

Sumo Logic is used purely within the corporate IT area of the business as a limited access storage location for logs as part of a larger solution to help with ISO 27001 certification.

Pros

Extremely versatile
Good user management
Helpful support

Cons

Quite complex set up
Steep learning curve

Likelihood to Recommend

Sumo Logic can deal with large amounts of data very well and has incredible processing power to give you real meaningful interpretations of the data you give it. It requires some time to get the best out of it and will only be as good as the data you feed into it.

Verified User

Manager in Information Technology (51-200 employees)

Vetted Review

3 years of experience

Best ever log analysis tool.

Rating: 10 out of 10

Incentivized

July 14, 2021

Use Cases and Deployment Scope

We use Sumologic for analyzing and checking logs. Mostly if any issues or customer-reported errors we rely on sumologic logs. We use [it] in all our environments. It helps my day-to-day work in troubleshooting issues. We also have graphs, charts for regular monitors. It is used across all departments in our organization.

Pros

Using Live logs are helpful during testing and debugging issue areas.
Graphs and charts are used for identifying spike areas during any time period
Querying for particular error or failure messages gives the frequency and how often or how relevant the issue is.

Cons

Can SumoLogic logs be integrated as part of Browser extension. Just a thought, so as we are running the application in UI we can see the live logs.
In the world of AI, can SumoLogic use some kind of AI to suggest queries or provide some ready-to-use queries. Or also, in addition, can suggest improvements to the existing queries.

Likelihood to Recommend

For checking and analyzing logs, particularly live logs too. The queries are easy to use and help in filtering the logs for a specific search.

Verified User

Employee in Quality Assurance (1001-5000 employees)

Vetted Review

3 years of experience

Sumo Logic--A great tool for anyone using OneLogin

Rating: 10 out of 10

Incentivized

June 30, 2021

Use Cases and Deployment Scope

OneLogin utilizes Sumo Logic for an advanced look into transactions that occur within the OneLogin platform for all of its customers. As a valued partner of OneLogin, Sumo Logic extends a limited version of its cloud-based offering. OneLogin customers can use Sumo Logic in the same way that we at OneLogin utilize it with restrictions. The limited users without a paid subscription can only view seven days of log history and a limited amount of logs. Sumo Logic is a go-to troubleshooting tool for technical folks like myself at OneLogin. It just works, and the information is there for us to review.

Pros

Streams logs in near-real-time to the platform
Allows email alerts based upon log information
Allows users to create dashboards based upon events
Searchable event history from logs

Cons

Could possibly place events in more human-readable form
Could display errors with descriptions instead of just the code
Probably other areas for improvement on the dashboard functionality

Likelihood to Recommend

Many products have built-in visibility to events like when a user logs in. What they don't have is visibility into failed login events, for instance. Sumo Logic provides incredible insight for troubleshooting when things don't go as expected. Based upon the logs, key people could also be alerted based upon event details. This is a very powerful platform.

Michael Bruner

Solution Consultant at OneLogin Inc. (201-500 employees)

Vetted Review

3 years of experience

The (Sumo) Logic(al) choice

Rating: 10 out of 10

Incentivized

July 15, 2020

Use Cases and Deployment Scope

We use SumoLogic across all IT as a way of monitoring and analyzing application logs as well as some auditing. We use it to proactively monitor applications looking for new or potential problems. We also use it to analyze the root causes of problems. It is the best way we have to explore logs across clusters of machines.

Pros

Searching is powerful and fast and does not require you to pre-filter/pre-parse your data in order to extract fields, filter messages, or run analytics
User data can be private or shared with the organization, allowing developers to create searches and share them with Support folks.
It's easy to create email alerts when certain conditions are detected.

Cons

Pricing is per ingested byte, so it forces you to pick and choose what you log, rather than ingesting everything and figuring it out later

Likelihood to Recommend

SumoLogic is a fantastic log aggregator and analysis tool, a fine alternative to Splunk. Searching is powerful and mostly intuitive and results come fast. If you have application logs in clusters or Kubernetes pods that lose their logs every time they're restarted, Sumo is the solution for you.

Verified User

Director in Information Technology (5001-10,000 employees)

Vetted Review

5 years of experience

SumoLogic is a great alerting and log research tool

Rating: 9 out of 10

Incentivized

March 6, 2020

Use Cases and Deployment Scope

SumoLogic is being used by our eCommerce department to monitor the logs from our applications. We use it for both ad hoc queries, as well as using it on a frequent basis for setting up alerts. It helps us to quickly be alerted if there are any problems with our systems.

Pros

Alerts
Ad hoc queries
Reports

Cons

Training
Cost
UI

Likelihood to Recommend

It is appropriate for ad hoc queries and for alerting.

Verified User

Engineer in Information Technology (5001-10,000 employees)

Vetted Review

2 years of experience

Desktop Admin in <3 with Sumo, would like to know more!

Rating: 9 out of 10

Incentivized

March 3, 2020

Use Cases and Deployment Scope

We use Sumo Logic to pull data from other systems we use. Once we have all the data in a centralized location, we use it to help us analyze our services. From an IT perspective, it helps us support our end users in the best way possible. I would say that our IT team is quite new and green with Sumo Logic, and some would like more information on what Sumo Logic can do for us.

Pros

It helps our track down laptops that touch our systems
It helps us decipher laptops that have self-named hostnames
It helps us track down mac addresses

Cons

I like the help center, but I think if it had more GUI tools, it could help new users.
Pulling out data is sometimes hard to read, (Maybe if I knew how to export data better, this would not be an issue for me).
I would like better know-how on how to create reports that will help our business.

Likelihood to Recommend

I love using Sumo Logic when it comes to it finding a laptop on our system. Sometimes we always don't have the right documentation on a system or no documentation on a system at all. In these scenarios, we might have the name of the user, their user ID, or the mac address. What Sumo Logic has provided us when pulling reports from the various systems it allows us to find these machines.

M Phillip Yogore

Senior IT Support Analyst in Information Technology at ThoughtWorks (5001-10,000 employees)

Vetted Review

2 years of experience

View profile

Sumo Logic for Log processing

Rating: 9 out of 10

Incentivized

May 14, 2019

Use Cases and Deployment Scope

Sumo Logic is being used across our company. Our logs are first published to CloudWatch, and then pushed over to Sumo Logic for analysis and debugging. Each log is tagged with a session id that we can use to track API calls across services. We use the logs to verify customer issues, and it lets us see which APIs, and therefore which team to reach out to so we can solve a given issue.

Pros

The UI is simple and intuitive
Data can be searched using simple terms or more complex queries
We can ingest all of our logs and not lose anything

Cons

There isn't an option to do constant refreshes on a query
The query language doesn't allow for search by field value automatically
Automatic tabs is a little clunky

Likelihood to Recommend

Sumo Logic appears to be well designed for a small operation to get started with a small amount of logs. As a company grows, I am not sure that the tool will keep up with the demand of massive amounts of logs. This seems to be the case with most of the hosted log services I have worked with at least.

David Tanner

Senior Software Engineer in Engineering at LifeOmic (51-200 employees)

Vetted Review

View profile

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