SuperOps.ai

Score5.1 out of 10

6 Reviews and Ratings

Community insights

TrustRadius Insights for SuperOps.ai are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive Interface: Users appreciate the modern UI and find SuperOps.ai easy to navigate and use. The intuitive interface is highlighted as a major advantage, with multiple reviewers stating that it sets SuperOps.ai apart from other tools.

Responsive Customer Support: The customer service and tech support of SuperOps.ai are highly praised for their fast response times and helpfulness. Reviewers consistently mention the support team's responsiveness and knowledge about the product, highlighting their kindness, understanding, and expertise.

Easy Setup: Many users found SuperOps.ai easy to get started with, as it only took a few minutes to set up everything they needed. The painless onboarding process and well-guided trial period are mentioned by several reviewers who appreciated the ease of access and setup.

Reviews

2 Reviews

Worst Service Support, Stay Away from this one

Rating: 1 out of 10

March 29, 2025

Use Cases and Deployment Scope

We tried using SuperOps.ai for IT management, but it was a huge disappointment. In my opinion, the platform is unreliable, buggy, and lacks proper support. In my experience constant downtime and missing features made it impossible to manage our operations efficiently. Instead of solving business problems, I feel it created more headaches. Definitely not a solution we can recommend.

Cons

Unreliable uptime – Frequent outages disrupt operations.
Poor support – Slow response times and unhelpful assistance.
Limited integrations – Lacks compatibility with key third-party tools.
Buggy interface – Glitches make navigation frustrating and inefficient.
Downtime all the time

Likelihood to Recommend

I would not recommend SuperOps.ai to a colleague due to, in my opinion, its unreliable service, frequent downtime, and poor customer support. In my experience, the platform has numerous bugs, missing essential features, and lacks proper integrations with key third-party tools. When issues arise, in my opinion, the support team is slow and unhelpful, making it frustrating to resolve critical problems. Overall, the service has caused more disruptions than solutions, and I would advise looking for more reliable alternatives. I believe it's a joke of a company.

Verified User

C-Level Executive in Information Technology (1-10 employees)

Vetted Review

1 year of experience

A refreshing take on the MSP software space

Rating: 10 out of 10

Incentivized

July 24, 2024

Use Cases and Deployment Scope

SuperOps.ai helps us streamline our RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) automations in ways other vendors in the MSP space haven't always considered. We firmly believe in the synergy an all-in-one platform creates, and SuperOps.ai really shines when taking advantage of both RMM and PSA. They are constantly pushing both quality of live updates, reworks of existing features, and net-new features to their platform across RMM and PSA at a speed the legacy players could only dream of.

Pros

RMM automations
Innovative multitasking via tab layout
Scripting outputs and feedback
Pace of development
Accessibility of staff, support, and community
Contract mangement

Cons

Tax collection
Invoicing rules
Sales automation and CRM integration

Likelihood to Recommend

SuperOps.ai is positioned to be and continues to move itself in ways to be the best MSP platform available. Their PSA is so easy to work with it could easily reach past the IT industry as a service delivery platform for nearly any other vertical utilizing service professionals. SuperOps.ai doesn't work well for companies requiring complex tax assessment and calculations like telcos. They are slated to address this in the near future. (Written in 07/2024)

Verified User

Executive in Corporate (1-10 employees)

Vetted Review

2 years of experience

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