TrustRadius Insights for Symantec VIP are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Multiple Tokens for Same User: Many users have found VIP access manager to be great at setting up multiple tokens for the same user, making it easy to manage multiple users simultaneously. This feature has been appreciated by several reviewers.
Browser-Based Interface: Users appreciate that VIP access manager can be accessed from the web, as the browser-based interface makes it easy to connect and use. This aspect has been highlighted as a positive by many users.
Push Authentication Request: The push authentication request feature is highly valued by users, as it adds an extra layer of security to their login process. Multiple reviewers have mentioned this as a positive aspect of VIP access manager.
Today we have several applications that are accessed on the internet, which we cannot accept that a simple exposure of a user password allows undue access to one or more of these applications. So to raise the level of protection to access performed by users, we use VIP as a two-factor authentication solution.
Pros
Push authentication request.
Credential wallet.
Cloning protection.
Cons
The API is no easy to use.
The push functionality not always is quickly to alert in mobile.
The migration feature is so hard to execute.
Likelihood to Recommend
Well Suited for
- Implement Multi-Factor Authentication to Enterprise Applications.
- Give the contributor a tool to protect their personal application accounts in the same app.
Less appropriate for
- Protect the desktop login process.
- Integrate with Virtual Private Network systems to protect the remote access to systems and servers inside the company.
Symantec VIP helps us here at Aspen Dental by ensuring safe encryption and protection for our admin staff and for our clinical staff who use computers whilst seeing patients. If there were to be a data leak or if anyone were to hack in to our system, the safety of our patients' personal information would be compromised. Using Symantec VIP gives our staff peace of mind knowing we can safely store sensitive information.
Pros
Helps keep information protected from malicious intent.
Protects sensitive information from being leaked.
Creates peace of mind with 2-factor authentication.
Cons
Causes system crashes occasionally.
2-factor authentication can be tedious at times.
2-factor authentication questions can be easily guessed.
Likelihood to Recommend
Symantec VIP is wonderful for peace of mind when detailing specific, private information about a patient in knowing that the information won't be leaked or compromised. Easy set-up and safe access to accounts as well with few complications. Symantec VIP is incredibly user-friendly, which is great for the tech-illiterate like myself!
VU
Verified User
Administrator in Customer Service (11-50 employees)
Symantec VIP is being used across our entire organization. It is used by every single team and user we have. We use Symantec VIP to authenticate our users to our virtual private network. Symantec VIP is compatible with all of our users' devices and it is very user friendly; both on the user end and on the management end.
Pros
Ease of install
Easy to use
Push notifications are excellent
Cons
It's already pretty awesome
Maybe being able to authenticate via TouchID or FaceID would be awesome
Likelihood to Recommend
Symantec VIP is best suited in environments where you need two factor authentication. As explained before, Symantec VIP is super easy to use and manage for our users across our entire organization. If you have your users using a virtual private network, Symantec VIP is the way to go; no doubt about it!
VU
Verified User
Employee in Information Technology (10,001+ employees)
Symantec VIP is a great tool to facilitate multi-factor authentication to our remote users. The main purpose for this software has been to to authenticate users when trying to connect to the internal network when working remotely.
Pros
Single Sign-On (SSO) facilitates the means to allow users to have a seamless experience.
Two-factor authentication enhances the security for authenticating users when connecting to the company's VPN.
Mobile UI and accessibility are some of the great benefits of this product. The app is easy to use.
Cons
Reliability on the app. Most users dislike having the authentication app on their cell phone because if they don't have their cellular device on-hand then they're unable to authenticate.
Perhaps a bio-metric enhancement in the near future would take this application to the next level.
Likelihood to Recommend
It's a great tool, easy to deploy and implement. A dedicated radius server is preferred depending on the size of your organization. For an institution of 10-20 remote users a shared application server is fine. Otherwise, a dedicated server is preferred to handle the login requests and connections.
VU
Verified User
C-Level Executive in Information Technology (201-500 employees)
Symantec VIP is the main tool we use when are trying to access networks or server files on a non-company network. Our company has many web-based platforms for us to access the tools we need, such as the main ecosystem, our timecard system, and our human resource programs. To be able to access these programs, we use Symantec VIP's two-step verification process for added security.
Pros
The 2-step verification process is easy to use.
The app is easy to install and set up with IT.
Symantec VIP ensures the right person is accessing the data.
Cons
The numbers refresh after 10-20 seconds, so it would be nicer to have a longer time frame for people to enter the information.
The ability to manually add more devices without the need of IT would be beneficial.
Currently, there is a limit of 4-5 per VIP devices. It would be nice to have more for those who have multiple devices for work.
Likelihood to Recommend
Symantec VIP does its job well, with few flaws. It does what it is supposed to do as a second-step verification process for logins. It adds extra security for our company with more than 10,000 employees, so it keeps us in check in making sure the correct people are actually the ones accessing company resources outside of the network.
VU
Verified User
Team Lead in Professional Services (10,001+ employees)
We are utilizing Symantec VIP across our entire organization. The ability to implement multi-factor authentication in a simple manner is the biggest selling point. It allowed us to solve the problem of connecting in a secure manner to our servers, especially email, from remote locations. We were also able to do away with key fobs... and there was great rejoicing.
Pros
Ease of installation and use
GETTING RID OF KEY FOBS
It is a robust, yet solid product; incredible reliability.
Cons
Some users have reported issues when adding new devices
One user said that they had problems with legacy product support
I have experienced slight data lag, but not very often.
Likelihood to Recommend
Symantec VIP is well-suited for organizations that want to implement a clean, reliable form of multi-level authentication from a trusted company. It can be a little more expensive, however we decided that it was worth it. The flexible configurations of the product are outstanding. Allowing generated pins to timeout in 30 seconds adds that additional layer of security that provides peace of mind.
VU
Verified User
Consultant in Information Technology (51-200 employees)
Symantec VIP adds a much-needed layer of protection and authentication for our users. With 2-factor authentication, we have that extra layer of security and protection. It also includes a credential wallet feature which allows our users to scan a QR code to securely generate security codes for your favorite websites like Google, Facebook, GitHub, and more. Symantec VIP also provides a secure token to connect to a VPN client that our IT users frequently use especially when they travel outside of the country.
Pros
The UI is intuitive and simple to use and navigate. When generating a secure token to be used for VPN access, all the navigation is clear and intuitive. There is no confusion when our users use Symantec VIP.
Every generated token expires after 30-60 seconds, thus providing an extra layer of security and reducing any risk of someone re-using a token or pin to gain unauthorized access into our system.
The app is super responsive and has no lag and little to no latency. Everything loads quickly and is super speedy.
Our department can opt for a 6 digit code which we can use while logging in on different sites and SSO access can be easily set up and achieved with this tool.
Cons
There is no option to generate an offline token which is possible in some competing products.
Relatively more costly than other similar products. It would be good to have a more affordable plan or tier.
The set up phase and installation is long and not as straightforward, a little confusing and should be easy so users can get up and running quickly.
For some users the interface is too small, it would be nice to have an option to resize.
Likelihood to Recommend
Symantec VIP is well suited for enterprise institutions, like our own, managing a wide range of devices and wanting to provide their users with an extra layer of security. Being able to have 2-factor authentication with a unique pin was key for us and this would be well suited for any organization that holds sensitive information like, in our case, student records. They have great support and getting issues resolved does not take much time, a quick call to support usually straightens issues out.
VU
Verified User
Manager in Information Technology (1001-5000 employees)
Symantec VIP was used by our Customer Service Department as we work in the Health Care Pharmacy Business. It is used to add an additional layer of security for our users accessing third-party applications, workstations, and servers in the cloud. It is used to protect PHI and PII by adding security and safety. All software has to be FIPS-140-2 and approved by the organization through a validation procedure before being used in our organization. Symantec VIP provides a secure token to connect to a VPN client and access the private organizational network. It is pretty easy to set up and use.
Pros
UI is concise and simple. We have no issue using VIP for VPN Access as it is simple and fast. Required buttons are right in front and avoid any ambiguity.
It is fast! There is no lag or waiting for a pin number to be generated.
Notification: Each pin generated times out in 30-60 seconds, which is excellent and provides another layer of security.
Setup was also pretty easy and fast. We have had no issues.
Cons
User Interface is small and there is no option to change this. Which is not a problem for most users but there have been a few complaints.
Add an option of dynamically resizing the GUI. Not a major issues but would help aging eyes.
Offline Token would be a great addition.
Likelihood to Recommend
Symantec VIP was well suited for MFA across any device. Using it very frequently, it's important that it's straightforward. Can connect to the private organizational network easily using Symantec VIP. My only issue is that support documentation was really good however there was an issue where a user's Token ID was duplicated and it took a few calls with support to resolve the issue. Not really a knock however it was problematic.
VU
Verified User
Director in Information Technology (11-50 employees)
It is being used throughout the whole organization. It solves the need to securely access the organization's systems.
Pros
Fast to load
Can easily copy the code
Can be easily installed on multiple devices
Cons
I would like to see better integration. Right now, you have to copy the code and paste it into the login box. The program should be able to automatically detect the token and log you in.
It is a hassle to add new tokens. You need to know a token for a current device before adding a new one, and you may not have access to a current device depending on the situation.
Likelihood to Recommend
Well suited for enterprise platforms where you can integrate all your company's logins with VIP Access. It is well suited for organizations with many employees, as this provides a digital, secure way to access data. It is less appropriate for small businesses.
The entire organization uses Symantec VIP access manager to implement robust 2-factor authentication for purposes of VPN and extranet logins. It addresses both security holes in standard 1 factor VPN as well as accessibility holes in case of missing tokens or broken phones. It allows the help desk to manage the rest of the organization seamlessly
Pros
VIP access manager is great at setting up multiple tokens for the same user.
VIP access manager is great at managing multiple users simultaneously.
VIP access manager can be accessed from the web, the browser-based interface makes it easy to connect.
Cons
when setting a token to a phone call, the phone calls often take a minute + to call the user.
When Symantec's VIP app is removed or reinstalled on a phone, the credential ID will change, and that dictates a call to the helpdesk to allow the user access.
Temporary security codes while handy, must be set to expire immediately to stay secure.
Likelihood to Recommend
VIP Access Manager has great ease of us and allows for up to 5 separate concurrent devices per user and a backup temporary security code. It also allows you to see reports on logins and change credentials in minutes. With the browser based interface, there is no setup on the back end of any software that needs to be installed before a technician can work. Adding new users is as simple as pressing the "add new user" button, typing in a username and their credential [which can be a VIP credential, an SMS text number, or a call number] which means even if the user only has a house phone, they can still access 2 factor.
