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TargetBay

Score8.2 out of 10

2 Reviews and Ratings

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Community insights

TrustRadius Insights for TargetBay are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Users of TargetBay have found the organization to be highly responsive and helpful, offering a range of easy-to-use digital marketing tools. Multiple ecommerce sites have successfully utilized TargetBay, with plans to add more accounts in the future. The software allows users to automate emails, send SMS and email campaigns, and easily track email and campaign revenue. Customers have praised the wonderful customer support provided by TargetBay, although there have been occasional delays in response time. Users have expanded their usage of TargetBay beyond reviews, taking advantage of features such as email marketing, retargeting Ads, and SMS. Overall, TargetBay is highly recommended for reliable and effective email marketing and review management.

One major benefit of using TargetBay is its stability and accuracy in campaigning and automations, complemented by an easy-to-learn navigation system. Users appreciate the support and assistance from their account managers, who provide integration, ROI tracking, product training, and template design. The knowledgeable staff at TargetBay is praised for its excellent support and quick resolution of issues. Moreover, TargetBay stands out in the support department by providing a white-glove option for users. This level of personalized service is greatly valued by customers.

TargetBay has been proven to be a strong partner for ecommerce organizations, helping them with product reviews, email marketing, and abandoned cart recovery. It has solved the problem of a lack of built-in automated abandoned cart features for some website platforms. Additionally, TargetBay's affordably priced product helps manage website reviews, product reviews, email marketing, sales conversion, and cart abandonment flow. Users also commend the team's dedication to helping customers throughout the entire process. With its exceptional onboarding process and real-time options and reports for increased sales, TargetBay is considered far superior to competitors like Mailchimp.

The software is continually evolving and adding new features based on regular outreach from the technical support staff to ensure customer satisfaction. This commitment to innovation further enhances the overall user experience. All in all, TargetBay has proven to be a reliable and effective digital marketing solution, providing ecommerce sites with the tools they need to boost revenue and engage customers. Its personable team, range of features, and dedication to customer support position TargetBay for long-term success.

Reviews

2 Reviews

Time Crunched? Solve three marketing problems with one solution.

Rating: 9 out of 10

Use Cases and Deployment Scope

We use TargetBay to handle customer reviews, email marketing to our existing customer base, and some pay per click ad campaigns. I am the one who primarily works with TargetBay. Selling online gets tougher and more competitive each year. To succeed, an organization needs a strong marketing plan and implementation. TargetBay has been a strong partner in allowing Sign Art to stay in front of our customer base and also helped us attract new customers with the PPC advertising.

Pros

  • Email marketing. We all know we need to do it. But writing the copy each week and getting it sent is like the last thing on my list. I work with Danielle at TargetBay. She takes my ideas and puts together these great emails for my approval and then she takes care of getting them sent.
  • PPC ads. We have extensive and long-term experience with Google Ads. TargetBay offers avenues that Google doesn't offer. I work with the TargetBay team and they create the ads and make it happen.
  • Good Scorecard that is easy to see my results from email marketing, reviews and PPC.
  • I can't say enough about the TargetBay team. I work with Danielle on everything TargetBay related. She is responsive, smart, and has been quick to understand our business.

Cons

  • There is always room for improvement, however, I find Target Bay to be cost effective.

Likelihood to Recommend

If you want to use email to market to your customer base and you don't want to handle the weekly chore of creating and sending the emails, then TargetBay and in particular, Danielle is the way to go. If you are not interested in email marketing or you can take care of that in-house, then there may be better choices to handle your reviews. It is rare today to find a company as responsive and easy to work with as TargetBay.
DE
Doug Ellenberger
Founder/President in Corporate at Sign Art Etc (11-50 employees)
Vetted Review
TargetBay
2 years of experience
View profile

It may not be perfect but it definitely pays for itself

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

Our organization is currently using TargetBay to help collect email addresses by way of pop-ups, track some website usage, and for sending automated abandoned cart emails. Our website platform did not offer a built-in automated abandoned cart feature that could be modified or edited to fit our needs. TargetBay solved that problem for us.

Pros

  • TargetBay has amazing chat support.
  • TargetBay has a great onboarding process.
  • TargetBay is very affordable compared to other programs that offer similar solutions.

Cons

  • Once you are on-boarded and set everything up initially, they do not continue to manage your account well.
  • Presales will sell you on how "they" do a lot for you. This ends up not being the case. A lot of the weight and heavy lifting is still dependent on the user.
  • There is no way to easily manager your own users. If you want to add or remove users from your account, you are required to contact someone at TargetBay.

Likelihood to Recommend

TargetBay is perfect for users who need a platform that offers automated abandoned cart emails and/or pop-ups on your website to incentive users to provide their email address. TargetBay integrates well with most commonly used website platforms such as Shopify, BigCommerce, and Volusion. TargetBay is not well suited for the user who is not tech-savvy and/or who is not familiar with already fairly familiar "automated" emails and processes.
VU
Verified User
Partner in Corporate (1-10 employees)
Vetted Review
TargetBay
1 year of experience