TeleMate Reviews and Ratings

Use Cases and Deployment Scope

It is being used by our organization. Mostly for call record reporting by our different operations business units. To determine specific user productivity. One of the most used reports is the Disconnect detail. The IT area is making more and more use of it's troubleshooting capacities with call or device issues and also for auditing changes within the CUCM.

Likelihood to Recommend

We have been using TeleMate Predictive UC Analytics to help us troubleshooting issues with devices as it picks up not just CDR but other events that occur in the CUCM devices. They are currently making headway in capturing data from our Expressway Servers as we have several users working from home. This is an area in which not many tools out there to provide information we need as the expressways are a bit complex especially when being used in MRA. However, TeleMate Predictive UC Analytics is on track to be one of the first ones to get there. There is still a lot that Telemate has to offer however we are still in the process of getting all that set up on our side.

Use Cases and Deployment Scope

We are using the TeleMate Predictive UC Analytics application to collect the monthly phone usage for our North America offices. With this data we have a custom monthly report that breaks down the collected data into companies, divisions, and department cost centers that we can then bill the phone usage too.

The software application has been instrumental in providing daily, weekly, and monthly reports that are set up on schedules. In addition to that, we also use other tools like Assurance to monitor/troubleshoot SIP calls or routing issues. The KPI Models/Monitors Analytics also assist and provide key data for our managers that need to have visibility with live data for our customer service/sales departments.

Likelihood to Recommend

TeleMate Predictive UC Analytics shines with reports that can be set up to run daily, weekly, or monthly and offer an excellent point of view for the data and visually pleasing graphs. Critical day-to-day live data can easily be shared with web link(s) to users that do not have access to run or create their own reports.

I would say Predictive UC Analytics application is probably not suitable for smaller organization where the deployment-implementation costs might not offer the best ROI for them.

Use Cases and Deployment Scope

We primarily use it to track numbers of calls to and from the various departments across the city. It is also used to locate employees that spoke to individuals--both negative and positive concerns.

Likelihood to Recommend

TeleMate Predictive UC Analytics is one the best companies I have worked with, including the product before TeleMate Predictive UC Analytics, which I also used for several years.