User for 25 years
Use Cases and Deployment Scope
We utilize Tessitura for our CRM needs across ticketing, fundraising, and campaign management. Tessitura puts the customer at the center so you have a complete picture of the customer’s relationship with our organization. The Tessitura software is used across the organization including ticketing, marketing, finance, development, IT, education, and front of house teams. It is our core business system.
Pros
- Processing ticket sales across multiple venues
- Tracking customers philanthropic contributions to the organization
- Tracking contacts
Cons
- Phone number management could be better
- Incorporating AI features
- Reporting and data consistency across reports
Return on Investment
- Positive impact in understanding the patrons total relationship with the Center
- Reduction in duplicate accounts with auto merge functionality
- Love the integration with email and sms providers
Usability
Alternatives Considered
Paciolan and AudienceView Unlimited
Other Software Used
Genesys Cloud CX, monday.com