Fathom Changed How We Work
Use Cases and Deployment Scope
Fathom has transformed the way my company conducts meetings (and we have a LOT of them!), tracks ongoing themes, prepares for conversations, learns, and operates.
We primarily use it for client meetings of all kinds, allowing us to have insights into cross-functional conversations that help us be better informed across different departments. It has effectively removed silos, making us more efficient and knowledgeable in our client-facing interactions.
We also use it as a notetaker in internal meetings, making it easy to recall takeaways and action items, as well as keeping teammates up to date if they happen to be out that day.
The ability to summarize calls, search for keywords and topics, and pinpoint action items has been invaluable across our org.
From a learning standpoint, Fathom has enabled us to be a fly on the wall for any meeting, allowing us to learn valuable insights, tactics, and techniques from each other. It has given managers visibility into the performance of their direct reports, enabling actionable feedback and opportunities for growth.
We primarily use it for client meetings of all kinds, allowing us to have insights into cross-functional conversations that help us be better informed across different departments. It has effectively removed silos, making us more efficient and knowledgeable in our client-facing interactions.
We also use it as a notetaker in internal meetings, making it easy to recall takeaways and action items, as well as keeping teammates up to date if they happen to be out that day.
The ability to summarize calls, search for keywords and topics, and pinpoint action items has been invaluable across our org.
From a learning standpoint, Fathom has enabled us to be a fly on the wall for any meeting, allowing us to learn valuable insights, tactics, and techniques from each other. It has given managers visibility into the performance of their direct reports, enabling actionable feedback and opportunities for growth.
Pros
- Capturing accurate transcriptions and summaries
- Consistent functionality with very little downtime
- Robust tools for optimal usage
Cons
- It would be helpful to have consistent functionality between the two versions (web app vs desktop app)
- It would be helpful for the Fathom/Slack integration to include highlights captured or refined after the meeting, rather than only the highlights captured in the moment during meetings.
Return on Investment
- Fathom has been a time-saver for meeting prep
- Fathom has helped our org capture consistently helpful and accurate notes and data points
- Fathom has removed silos and allowed for improved access to conversations, information, and context
Usability
Other Software Used
Guru, Slack, HubSpot CRM
