Thulium

Thulium is a system contact center designed to support customer service operations. According to the vendor, it is specifically tailored for small to medium-sized businesses in various professions and industries, including call centers, customer service departments, helpdesks, sales and marketing teams, and e-commerce companies.

Key Features

Jeden panel - wiele kanałów: According to the vendor, Thulium allows for customer service operations such as hotlines, helpdesks, and chat to be managed in one place - the user's browser. The vendor claims this provides full control over the service process.

Pełna kontrola procesu obsługi: The vendor states that Thulium empowers teams to continuously work with data, providing features such as contact history, dashboards, wallboards, and reports. They claim this data-driven support is a response to the increasing demands of customers.

Porządek w obsłudze: According to the vendor, Thulium ensures that everyone knows what to do, eliminating task duplication and providing a simple distribution of information within the team. They also claim to offer advanced reports and KPI control.

Dopracowane etapy kontaktu: The vendor says that Thulium allows users to collect leads from websites through proactive chat and callback functions. They claim that the advanced features of the virtual call center can help drive sales and organize post-sales support processes.

Wygoda pracy: The vendor describes Thulium as a user-friendly and transparent system. They claim it offers quick implementation, easy configuration, and good support.