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QuickBooks Commerce Reviews and Ratings

Rating: 6.9 out of 10
Score
6.9 out of 10

Community insights

TrustRadius Insights for QuickBooks Commerce are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Convenience of Financial Organization: Users have appreciated having all financial information in one place, simplifying sales order tracking and inventory management at multiple locations. This feature has enhanced efficiency and saved time for users managing diverse financial tasks.

Streamlined Payment Processes: Reviewers found it helpful that the platform streamlined payment processes, reducing the need to access multiple systems for a single payment and making it easier to keep up with due payments. This efficient system has improved the overall payment management experience for users.

Multi-Currency Support and Integration: Customers value the multi-currency support, integration with Xero, and the ability to manage inventory across multiple warehouses, indicating comprehensive capabilities offered by the internet-based solution. The seamless integration of these features has significantly benefited users dealing with international transactions and inventory management challenges.

Reviews

7 Reviews

Small yet reliable for small business!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

QuickBooks Commerce is essential for our day to day business. It is rather simple to use even when they do updates, we have easily adjusted to said updates. Adding a client to QuickBooks Commerce is quick and easy, making updates to the folio is also very smooth and simple. There is an auto billing feature that allows you to set up an automatic invoicing, although I have used this feature in the past and although it was good at the time it started building at one point and was a bit difficult to shut off. I would really love it if my sign-in would allow me to send things to clients with my name and email, so as they do not approach the person named on the account with something that they had nothing to do with. QuickBooks Commerce is nice on the organization and allows you to merge a client if they were entered more than one time. It is nice to see everything that is due in one place and it is exceptional that we can now except payments through the app now. This has made things a lot easier on us, however it would be nice if you could make it so that all users of the program get an email update for when the payment goes through. For instance if the office manager is out and we receive payment (I do not get this email) if she is out for a week that would really back us up on the details of the clients payment, per I do not get the email.

Pros

  • Very well organized one shot spot for all financials
  • Takes payments which is very helpful since we have to go to 4 spots in system for one payment (takes some of the fuss out)
  • Helps us to keep up on due payments

Cons

  • Needs email alert on payment for all assigned to QuickBooks Commerce
  • Improve auto payments set-up
  • Would be really nice to get automated reminders on the system

Likelihood to Recommend

I feel like this program is very good for small business not something that I would recommend for a giant corporation. It is well put together and moves pretty nicely with-out lots of glitches. Does seem to stall sometimes very slow holding up a client on the phone at times.

Vetted Review
QuickBooks Commerce
4 years of experience

QuickBooks Commerce for the win!!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I love that it tracks everything in one place.....orders, apps....just everything! Very easy to use.

Pros

  • Tracks sales orders.
  • Keeps all apps in one place.
  • Makes it easy to look up customers/clients.

Cons

  • I don't see anything that they need to improve on right now.

Likelihood to Recommend

Everything is on one dashboard (orders, sales, etc). QuickBooks Commerce helps our business grow without the headache of multiple apps or programs to keep track of everything.

Good idea, but still underdeveloped

Rating: 5 out of 10
Incentivized

Use Cases and Deployment Scope

Commerce is used by several employees of our organization and by me.

Mainly it helps to account for revenue by multiple channels and track inventory in multiple locations. This was the primary reason we switched to it. Also, we were planning to use a b2b portal.

Pros

  • Track inventory at multiple locations
  • Record revenue by multiple sales channels

Cons

  • - Couldn't integrate with existing QBO account. Had to set up a new QBO account and transfer all data, create lots of journal entries - was very time-consuming and labor-intensive. Caused some financial discrepancies to resolve.
  • - Have to process returns on Amazon and Shopify orders manually
  • - Tax-inclusive is not allowed - European sales are tax inclusive - can't import order with VAT included. Looks like the software is suitable for US only. Have to create such orders manually in Commerce and then manual journal entries in QBO
  • - Supports accrual accounting method only. In cash - it's a mess
  • - Support - not knowledgeable enough - I could only call for support (now they have chat) and they always had to get with the back-end and every call was not less than 1 hour. At the end I would get a link for the training materials
  • - Inventory not synching timely sometimes - I have a screenshot proving that inventory on our Amazon account was 0 but Commerce still had quantities, I had to manually press synch
  • - Shipping line from Shopify orders is not coded to Shipping income account but goes together with Sales of product income account
  • - When partial of the PO is received, not able to create a bill for the partial. There're only 2 settings: either bill created at the time of PO creation (for the whole PO amount - which increases your AP right away) or at the time the whole PO received. It works only when PO is shipped as a whole.

Likelihood to Recommend

If things I listed in the "issues" section are resolved and addressed - I could recommend it more. Currently, it's still very undeveloped and I have to do a lot of manual work in order to make it work more or less.

TradeGecko offers exceptional value if setup correctly. Contact a TradeGecko partner to help

Rating: 9 out of 10

Use Cases and Deployment Scope

We are TradeGecko (Now Quickbooks Commerce) Preferred Partners. We implement QBC into our clients' tech stacks and develop an automated digital ecosystem based on their requirements with specific nuances relevant to their industry. We setup QBC, integrate it with various sales channels—Shopify, Woocommerce, Amazon, eBay, etc, and then further extend the ecosystem to CRM and digital marketing. This includes setting up various automations within each application to create a scalable solution that significantly reduces the manual workload.

Pros

  • Shopify integration
  • Manage product bundles
  • Merchandise classification: variants and components
  • Manage multiple price lists
  • Automate purchase ordering
  • Automate backorders

Cons

  • The manufacturing dashboard isn't as good as Katana MRP, for example.
  • No built in POS.

Likelihood to Recommend

Anyone using Shopify and has multiple warehouse locations. Setup correctly, QBC can add tremendous value. By setting up multiple price lists, and leveraging the built-in B2B platform, users can sell in multiple currencies to any number of customers in both the wholesale and retail spaces. Pack sizes and product bundles can also make life easy.

Avoid. Not a fully featured product.

Rating: 1 out of 10
Incentivized

Use Cases and Deployment Scope

We use it across all of our selling channels: Shopify, wholesale, and distributor orders. We use it as the nerve center for all movement and sales of goods, and for reporting that feeds back into finance.

Pros

  • Invoicing.
  • Payments.

Cons

  • Shopify integration doesn't work properly.
  • Reporting is dysfunctional.

Likelihood to Recommend

To be completely honest, TradeGecko is not a fully baked product for multichannel selling, order, and inventory management. I imagine for a very simple company it could work well; or a fast moving low COGS brand it could be a good solution. The pricing is out of line with the support as well.

Vetted Review
QuickBooks Commerce
1 year of experience

TradeGecko: Billing, Inventory, Stock Purchasing all under one roof

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

I have installed TradeGecko (TG) in a client that is a baby apparel distributor/e-commerce retailer. They sell on their own website, the TradeGecko B2B e-comm site to boutiques, on Amazon and through EDI.

TradeGecko (with the exception of Amazon) receives the orders, invoices and maintains the perpetual inventory. It maintains all the relationships, billing and shipping info for suppliers and customers (either consumer or business). For Amazon, it just maintains perpetual inventory.

TradeGecko also handles the piping of orders, payments,etc. to Xero. It has a report section that has gotten better over the last year.

Pros

  • Interface with WooCommerce.
  • Interface with Xero.
  • Maintain Perpetual Inventory (less than 0.001% difference in value of inventory in TG and Xero).
  • Works with ShipStation extremely well.
  • Works with major EDI vendors (with reservations).

Cons

  • It doesn't handle salespeople (we're not talking commissions, just a field for salespeople).
  • It doesn't have credit limit checking.
  • They have an issue with sales tax (recalcuating tax on API feeds where tax has already been calculated).
  • There B2B needs a lot more functionality, but it does work.
  • If you use the B2B and you get a return, they only have credit card refunds capability of all or nothing - totally unrealistic.

Likelihood to Recommend

Using TradeGecko requires to the company to make compromises. Which compromises depends on the business, what they are using for other 3rd party applications and what they sell.

You need to be very good with excel since you are able to upload and modify most files, which gives you major control over your data. They however need to modify the way in which new inventory items get loaded, as it is quite awkward if you use variants.

'Reports' as has been described prior has improved dramatically and most if not all can be downloaded in CSV/Excel format. This allows you to build your own reports with the data from the system.

If your business is very complex in nature, TradeGecko probably isn't the system for you. If you are doing thousands of transactions a day, again this is not the system. However, if you are a small to smaller mid-sized business, the system, its cost and the 3rd party applications make it worth a first second and third look.

Good inventory app for small businesses with global ambitions

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We are a small publishing company with remote offices and multi-warehouses (in two different countries). TradeGecko allows us the manage our inventory across these different locations and warehouses. It also allows us to manage inventory being produced in the different countries through a single centralised system (not Excel). It works very well for us.

Pros

  • Multi-currency support
  • Integration with Xero
  • Multi-warehouse support
  • Internet-based solution

Cons

  • Reporting - some reports are counter intuitive and difficult to customise
  • Speed - sometimes some simple processes take too long
  • Integration with Xero - some integration options are a little clunky and could be improved

Likelihood to Recommend

TradeGecko (TG) has the edge over its competitor Unleashed with regard to their openness to develop and improve their solution. Whenever we've pointed out problems or deficiencies, the TG team have always been up-beat and receptive. TG works well for us; with over 500 products and multiple variants - it is helpful.

Vetted Review
QuickBooks Commerce
2 years of experience