Trakstar Perform Reviews and Ratings

Rating: 6.2 out of 10

Score

6.2 out of 10

Community insights

TrustRadius Insights for Trakstar Perform are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Beneficial 360 Review Feature: Several users have found TrakStar's 360 Review feature to be highly beneficial. They appreciate the ability to conduct comprehensive evaluations independently or in conjunction with annual reviews, which allows for a more holistic assessment of employee performance.

Ease of Use: Many reviewers have praised the ease of use of TrakStar's Administrator User Interface. They find the interface easy to navigate, even though they may prefer the previous version's colors and on-demand reporting tools. This user-friendly design contributes to a smooth user experience.

Little to No Training Required: Numerous users have highlighted that TrakStar's End User Interface requires little to no training for staff who complete evaluations. The software is intuitive and does not require an instructor-led setup, except for SMART goals training. This simplicity saves time and effort for both employees and administrators.

Reviews

8 Reviews

Trakstar works but lacks bells and whistles

Rating: 6 out of 10

Incentivized

May 1, 2024

Use Cases and Deployment Scope

We use Trakstar Perform to do our 90 day and annual review process. It helped us to solve for keeping track of and monitor our 90 day and annual reviews. It automatically sends reminders to the managers and employees when there is a step in the process for them to complete. It makes it very easy to track and give employees immediate feedback along with helping the managers to see what type of skills and goals the employee needs to accomplish.

Pros

Aesthetically pleasing interface
Reminders of tasks to complete
Easy and quick ranking system
Complete list of competencies

Cons

Administrative set-up
Complicated approval system
Naming conventions for functions
360 reviews

Likelihood to Recommend

Very easy for the employee to use and to rank themselves when asked for their self evaluation. It also allows the manager to rank the employees very quickly. I felt like it was difficult on the administrative side to set up different types of reviews, especially 360 reviews. I also felt like it was complicated to set up the approval system and managers weren’t very good at knowing what the next step was. It seemed like we were always prompting the managers to do the approvals. I also would’ve liked to seen it auto archive any reviews once all of the management approvals had been completed.

Jennifer Hagen

Chief People Officer in Human Resources at Radiology Associates of North Texas (201-500 employees)

Vetted Review

1 year of experience

Trakstar Perform

Rating: 8 out of 10

Incentivized

October 13, 2021

Use Cases and Deployment Scope

We implemented Trakstar for performance reviews for one department this year to test the platform prior to rolling it out to the whole organization. We previously had no formal process for performance reviews and Trakstar was well received by our team members. In addition to performance, will use Trakstar for exit interviews and employee surveys.

Pros

Support is great
Fairly easy to set up
Very easy to use

Cons

Trakstar Perform is designed for a ratings based style of review. We opted for a narrative review. The system was able to accommodate us however the reporting functionality doesn't work for the format we chose.
The terminology for the different parts of the platform is confusing.
While the support is great, there is not a lot of training on how to set up reviews, surveys, etc. on your own.

Likelihood to Recommend

Trakstar is well suited for a ratings based review format. We opted for a narrative approach and the platform works well for that also.

Janelle Morman, SHRM-CP

Human Resources Manager in Human Resources at FACTS Engineering LLC (51-200 employees)

Vetted Review

1 year of experience

View profile

Great way to customize and create inclusive performance reviews

Rating: 8 out of 10

Incentivized

August 27, 2020

Use Cases and Deployment Scope

Trakstar is used throughout the company. It is used for regular performance reviews. We were able to customize our ratings to fit our culture. You can review and be reviewed by multiple people both in and out of your department regardless of supervisor status. You are also able to set goals.

Pros

Customizable ratings let you design what you want to assess
You have the option to add comments to each question and/or as a summary at the end
You can review and be reviewed by multiple people both in and out of your department

Cons

You can add goals but it's difficult to track them over time
I'd like to be able to see a report that shows progress over time

Likelihood to Recommend

It has been well suited for completing and documenting performance reviews but I haven't used it for much else so not sure exactly where it would be less suited since I haven't tried other scenarios. I believe it could possibly track time off but I'm not sure. It would probably also work well to track performance at the team or company level vs just the individual.

Emily Harris

Data Analyst/ Training Specialist in Customer Service at Camp Gladiator (51-200 employees)

Vetted Review

5 years of experience

View profile

Excellent Product

Rating: 10 out of 10

Incentivized

November 26, 2019

Use Cases and Deployment Scope

We use it for our performance appraisals.

Pros

Performance management.
Reporting.
Goal setting.

Cons

None that I can think of.

Likelihood to Recommend

Trakstar does a great job of helping managers give performance reviews. It tracks analytics really well and allows HR to better serve managers in areas they may need help in.

Carol Koppenaal

Human Resources Management System Specialist in Human Resources at John Ball Zoo (201-500 employees)

Vetted Review

5 years of experience

A solid and necessary tool - does the job, but unloved by employees

Rating: 6 out of 10

Incentivized

November 17, 2019

Use Cases and Deployment Scope

We use Trakstar for our goal setting and annual review process across the entire organization. It allows us to collect self, peer, and manager feedback on an ongoing basis to help us maintain a focus on measurable goals. It also eliminates a lot of the traditional administrative work associated with the performance review process. In addition, Trakstar can be used to record notes on an ongoing basis.

Pros

Trakstar sends out a lot of automated reminders to participants, encouraging them to take notes and provide feedback on a regular basis.
Trakstar generates analysis (i.e., rater bais) automatically that would otherwise be labor intensive to do manually.
Trakstar has a feature that allows administrators to see what each individual employee sees - this is critical in ensuring that the performance review process goes smoothly.

Cons

Creating the reviews can be confusing for administrators, especially if you did not originally set up the system.
Even though lots of automated reminders go out to employees, employees are not that interested in engaging with the system.

Likelihood to Recommend

My reason for rating a Trakstar a 6 is that during our employee engagement survey, we discovered that very few employees like the system/see it as effective. This is likely more of a reflection on the performance review process than on Trakstar as a whole - at lots of companies, employees are just not known to like this process. Still, it seems like a necessary product and comparable to other SaaS performance management tools.

Despite this, Trakstar seems like an appropriate solution for small businesses looking to automate what was formerly a paper-based process. In doing so, companies will inevitably save time and money. If you have an annual review process with more than 25 people, you really do need a tool in place.

Verified User

Director in Human Resources (51-200 employees)

Vetted Review

1 year of experience

Promantek takes the hassle out of Performance Reviews

Rating: 9 out of 10

Incentivized

June 7, 2018

Use Cases and Deployment Scope

We use Trakstar from Promantek for our Performance Review process. We use it at all levels of the organization, from the executive officers on to other managers, and line employees. For several years we were struggling for an easy to use, across the board application that would allow us to utilize both online as well as printed reviews. This has made a great difference for us.

Pros

Ease of use - This program has been great for the Keep It Simple mentality. It is clear, concise, and able to expand based on our needs. There is a good level of intuitiveness that goes with it... basically sorted with employees, reviews, and setup. We have been able to train managers and employees quickly and easily with the process, and simple things like clear buttons, or "Are you ready to send your review to your manager?" questions make this good for us. We have used other global programs from very large companies that didn't work well for us.
The clear ability for the Administrator(s) to manage - In the past, we have had problems with managers telling us "Well, my screen shows this and that..." and yet as an Administrator I was unable to see what they were seeing as my screen was different. That is not the case with Trakstar from Promantek. Click a button and I am in as the actual user... an administrator can then see exactly what the end user is looking at. This is especially helpful with out of area locations and makes a world of difference for us.
Training and Resources - Promantek's Trakstar has some great resources that reside just a couple clicks away from the main screen. When an employee logs in, they have access to all kinds of information on what they can do, how to do it, easy tricks and tips. Online documents or videos are right there on the site, with dozens if not hundreds of reference documents that explain step by step with screen pictures how things work. It has been very easy to manage training with this program.

Cons

It would be nice to be able to customize a screen when looking at some data for employees. In almost every case the screen information is helpful, but sometimes I wish This information was next to That information instead of two columns over, etc. This is not a big deal, but screen customization would be on the wishlist. This is not an issue for downloads of reports as those go to excel and you can manipulate that any way you like.

Likelihood to Recommend

<p>This is a great program if you have locations in different geographical areas. The ability to work with people at different locations is appreciated, and also there can be informal input that is requested, which Promantek can handle as well.</p><p>I am at a loss to think of an area where this does not work well. There are several of our employees in the manufacturing areas that do not have computer access, and for those individuals, we simply print the review instead of having it online. This works fine but is not the forte of Promantek. However, any system these days that focusses on the online aspects of review writing will experience that as well.</p>

Verified User

Director in Human Resources (201-500 employees)

Vetted Review

2 years of experience

Trakstar- HR feedback and goal tracking tool

Rating: 10 out of 10

Incentivized

March 9, 2017

Use Cases and Deployment Scope

We utilize Promantek (Trakstar) as an evaluation tool. Our entire organization uses this tool for bi-annual evaluations and goal tracking.

Pros

Customizable goals.
Suggested questions with response options, but also the ability to build your own.
Different rating scales.
Anonymous 360 multi-rater feedback.

Cons

Nothing! Great product.

Likelihood to Recommend

Product is great for multi-rater evaluations. It provides multiple options to set up the feedback system to be anonymous or not. The product is truly anonymous. It also has great features for goal tracking.

Stephanie Ulmer

Director of Operations at The Bloomsburg University Foundation (11-50 employees)

Vetted Review

2 years of experience

Promantek TrakStar - Great product for small businesses/organizations

Rating: 7 out of 10

Incentivized

December 22, 2014

Use Cases and Deployment Scope

Human Resources used the TrakStar product to manage performance evaluations ("appraisals" in TrakStar terms) for approximately 260 management and classified staff at College of the Desert. This allowed the College to store and record all performance electronically.

Pros

360 Review feature (included with TrakStar's Multi-rater feature) - provided the opportunity to conduct 360 reviews independently of, or in conjunction with, annual reviews.
Administrator User Interface - the interface is easy to use, although I did prefer the version that existed prior to June 2013 (better colors/better on-demand reporting tools)
End User Interface - there is little to no training required for staff who complete evaluations in TrakStar. You may need, however, to complete training related to SMART goals, but using the software should not require an ILT-type setup.

Cons

The reporting features are a bit weak. But you can download Excel-ready files to manipulate on your own.
The dashboard feature (prior to June 2013) was very nice, but missing in the latest version.
Automated reports, quarterly for example, would be nice to send to Senior Leadership (missing in the current version/requires manual input)

Likelihood to Recommend

Promantek TrakStar is great for smaller companies, not sure that I would suggest this for 4K+ employees - might not have enough reporting tools/automation.

Sam Sternman

HR Operations Manager in Human Resources at College of the Desert (501-1000 employees)

Vetted Review

2 years of experience

View profile

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Promantek takes the hassle out of Performance Reviews

Rating: 9 out of 10

Incentivized

June 7, 2018

Use Cases and Deployment Scope

Pros

Ease of use - This program has been great for the Keep It Simple mentality. It is clear, concise, and able to expand based on our needs. There is a good level of intuitiveness that goes with it... basically sorted with employees, reviews, and setup. We have been able to train managers and employees quickly and easily with the process, and simple things like clear buttons, or "Are you ready to send your review to your manager?" questions make this good for us. We have used other global programs from very large companies that didn't work well for us.
The clear ability for the Administrator(s) to manage - In the past, we have had problems with managers telling us "Well, my screen shows this and that..." and yet as an Administrator I was unable to see what they were seeing as my screen was different. That is not the case with Trakstar from Promantek. Click a button and I am in as the actual user... an administrator can then see exactly what the end user is looking at. This is especially helpful with out of area locations and makes a world of difference for us.
Training and Resources - Promantek's Trakstar has some great resources that reside just a couple clicks away from the main screen. When an employee logs in, they have access to all kinds of information on what they can do, how to do it, easy tricks and tips. Online documents or videos are right there on the site, with dozens if not hundreds of reference documents that explain step by step with screen pictures how things work. It has been very easy to manage training with this program.

Cons

It would be nice to be able to customize a screen when looking at some data for employees. In almost every case the screen information is helpful, but sometimes I wish This information was next to That information instead of two columns over, etc. This is not a big deal, but screen customization would be on the wishlist. This is not an issue for downloads of reports as those go to excel and you can manipulate that any way you like.

Likelihood to Recommend

Verified User

Director in Human Resources (201-500 employees)

Vetted Review

2 years of experience