Twilio

Twilio Competitors and Alternatives

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Score 8.7 out of 100
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Best Twilio Alternatives for Small Businesses

Simplify360 is a Social Business Intelligence company headquartered in Carrollton, Texas with global clients & operations. Simplify360 is an integrated enterprise solutions provider; offering Social Marketing Suite for agencies, Social Contact Center for BPOs and Social Command Center for Enterprises. Simplify360 operates directly or through partners in the US, Malaysia, Korea, Brazil and the Netherlands to name a few. The company’s products and services are sold in over 100 countries.

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Customer.io allows small to mid-size companies that sell online to send triggered or segmented, in-context marketing or transactional (e.g. payment receipts) emails. With an emphasis on presenting timely and relevant content to individual customers, Customer.io supports A/B Testing, timed messages, a series of emails based on a trigger event, and the requisite tracking to capture what worked and what did not. Segmentation assimilate information from events and site visits and activity to locate…

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AppsFlyer

About TrustRadius Scoring
Score 8.7 out of 100

AppsFlyer helps brands make good choices for their business and their customers through innovative, privacy-preserving measurement, analytics, fraud protection, and engagement technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 8,000+ technology partners to create better, more meaningful customer relationships.

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Emarsys

About TrustRadius Scoring
Score 8.4 out of 100

Emarsys is a customer engagement platform that allows users to automate personalized campaigns across channels, based on each individual consumer’s behavior. The suite's capabilities include marketing automation, email marketing, customer engagement, customer intelligence and predictive recommendations. Emarsys is now part of SAP, since the December 2020 acquisition.

Higher Rated Features

  • Reporting & Analytics
  • Platform & Infrastructure
  • Email & Online Marketing

Popular Integrations

Salesforce is a web-based CRM application that enables users to forecast revenues and track leads. It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers, partners, and employees in entirely new ways. According to the vendor, on average, reps using Salesforce see: a +29% increase in sales from greater visibility, +34% increase in sales productivity, and +42% increase in…

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  • Security
  • Customer Service & Support
  • CRM Reporting & Analytics

Popular Integrations

The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer…

Higher Rated Features

  • Incident and problem management
  • Self Help Community
  • Multi-Channel Help

Popular Integrations

Iterable

About TrustRadius Scoring
Score 7.3 out of 100

Iterable is a growth marketing and user engagement platform. It is designed for B2C markets and supports all types of marketing campaigns (blast, lifecycle, transactional) across all messaging channels (email, web, mobile push notifications, SMS).

Higher Rated Features

  • Platform & Infrastructure
  • Email & Online Marketing
  • Reporting & Analytics

Popular Integrations

Best Twilio Alternatives for Medium-sized Companies

The SAP Service Cloud allows the user to orchestrate service experiences to support customers throughout their entire journey, available as a SaaS through an annual subscription based on number of users. SAP Service Cloud replaces the former Hybris Service Cloud, and may integrate features from the former Coresystems' field service technology acquired by SAP in 2018.

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The Salesforce Experience Cloud (formerly Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and tasks. The updated Salesforce Experience Cloud allows users to…

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AppsFlyer

About TrustRadius Scoring
Score 8.7 out of 100

AppsFlyer helps brands make good choices for their business and their customers through innovative, privacy-preserving measurement, analytics, fraud protection, and engagement technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 8,000+ technology partners to create better, more meaningful customer relationships.

Higher Rated Features

There is not enough information to display features

Popular Integrations

Emarsys

About TrustRadius Scoring
Score 8.4 out of 100

Emarsys is a customer engagement platform that allows users to automate personalized campaigns across channels, based on each individual consumer’s behavior. The suite's capabilities include marketing automation, email marketing, customer engagement, customer intelligence and predictive recommendations. Emarsys is now part of SAP, since the December 2020 acquisition.

Higher Rated Features

  • Reporting & Analytics
  • Platform & Infrastructure
  • Email & Online Marketing

Popular Integrations

Braze

About TrustRadius Scoring
Score 8.0 out of 100

Braze is a comprehensive customer engagement platform that enables relevant and memorable experiences between consumers and the brands they love. Context underpins every Braze interaction, helping brands foster human connection with consumers through interactive conversations across channels so as to deliver value quickly and continuously. The vendor states they were named a Leader in the 2019 Gartner Magic Quadrant for Mobile Marketing Platforms and recognized as one of Inc Magazine's 2019…

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Salesforce Service Cloud provides companies with a call center-like view that enables them to create and track cases coming in, and automatically route and escalate what’s important. The Salesforce CRM-powered customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email, chat, Google search,…

Higher Rated Features

  • Multi-Channel Help
  • Incident and problem management
  • Self Help Community

Popular Integrations

Salesforce is a web-based CRM application that enables users to forecast revenues and track leads. It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers, partners, and employees in entirely new ways. According to the vendor, on average, reps using Salesforce see: a +29% increase in sales from greater visibility, +34% increase in sales productivity, and +42% increase in…

Higher Rated Features

  • Security
  • Customer Service & Support
  • CRM Reporting & Analytics

Popular Integrations

Kustomer

About TrustRadius Scoring
Score 8.2 out of 100

Kustomer is a CRM built on customer service intended to be a one stop shop for support across several platforms, including online chat, phone, email and social media. By using AI automation for self service options and matching customers with agents based on their needs, Kustomer aims to make resolution faster and easier for everyone.

Higher Rated Features

  • Multi-Channel Help
  • Incident and problem management
  • Self Help Community

Popular Integrations

Best Twilio Alternatives for Enterprises

The SAP Service Cloud allows the user to orchestrate service experiences to support customers throughout their entire journey, available as a SaaS through an annual subscription based on number of users. SAP Service Cloud replaces the former Hybris Service Cloud, and may integrate features from the former Coresystems' field service technology acquired by SAP in 2018.

Higher Rated Features

There is not enough information to display features

Popular Integrations

The Salesforce Experience Cloud (formerly Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and tasks. The updated Salesforce Experience Cloud allows users to…

Higher Rated Features

There is not enough information to display features

Popular Integrations

AppsFlyer

About TrustRadius Scoring
Score 8.7 out of 100

AppsFlyer helps brands make good choices for their business and their customers through innovative, privacy-preserving measurement, analytics, fraud protection, and engagement technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 8,000+ technology partners to create better, more meaningful customer relationships.

Higher Rated Features

There is not enough information to display features

Popular Integrations

Emarsys

About TrustRadius Scoring
Score 8.4 out of 100

Emarsys is a customer engagement platform that allows users to automate personalized campaigns across channels, based on each individual consumer’s behavior. The suite's capabilities include marketing automation, email marketing, customer engagement, customer intelligence and predictive recommendations. Emarsys is now part of SAP, since the December 2020 acquisition.

Higher Rated Features

  • Reporting & Analytics
  • Platform & Infrastructure
  • Email & Online Marketing

Popular Integrations

Braze

About TrustRadius Scoring
Score 8.0 out of 100

Braze is a comprehensive customer engagement platform that enables relevant and memorable experiences between consumers and the brands they love. Context underpins every Braze interaction, helping brands foster human connection with consumers through interactive conversations across channels so as to deliver value quickly and continuously. The vendor states they were named a Leader in the 2019 Gartner Magic Quadrant for Mobile Marketing Platforms and recognized as one of Inc Magazine's 2019…

Higher Rated Features

There is not enough information to display features

Popular Integrations

Salesforce Service Cloud provides companies with a call center-like view that enables them to create and track cases coming in, and automatically route and escalate what’s important. The Salesforce CRM-powered customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email, chat, Google search,…

Higher Rated Features

  • Multi-Channel Help
  • Incident and problem management
  • Self Help Community

Popular Integrations

Salesforce is a web-based CRM application that enables users to forecast revenues and track leads. It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers, partners, and employees in entirely new ways. According to the vendor, on average, reps using Salesforce see: a +29% increase in sales from greater visibility, +34% increase in sales productivity, and +42% increase in…

Higher Rated Features

  • Security
  • Customer Service & Support
  • CRM Reporting & Analytics

Popular Integrations

Kustomer

About TrustRadius Scoring
Score 8.2 out of 100

Kustomer is a CRM built on customer service intended to be a one stop shop for support across several platforms, including online chat, phone, email and social media. By using AI automation for self service options and matching customers with agents based on their needs, Kustomer aims to make resolution faster and easier for everyone.

Higher Rated Features

  • Multi-Channel Help
  • Incident and problem management
  • Self Help Community

Popular Integrations

Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement…

Higher Rated Features

  • Incident and problem management
  • Self Help Community
  • Multi-Channel Help

Popular Integrations