Sinch vs Twilio | TrustRadius

Likelihood to Recommend

Sinch is well suited if you believe communication is the solution to 99% of problems in this world. Lack of communication builds issues that can easily be avoided with clear and transparent communication. Emails/ in-app notifications, the not immediate and always causes a delay since it depends on the user's internet connection. On the other hand, SMS is a service, which reaches every individual immediately and without fail. Therefore, Sinch shall be utilised by every company to make sure immediate communication is enabled.

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Verified User

Advisor in Information Technology

Computer Software Company, 10,001+ employees

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If you have a business page on Facebook, having Twilio’s chat not feature is a must! No more missed chat messages or clients getting upset because of a delay in replies. Twilio has helped on several occasions answer simple questions, so I didn't even have to answer the chat message manually. It also enables you to recognize when spammy messages are trying to get through.

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Mary Tihoni

Social Media Manager

Moana Creative MarketingMarketing & Advertising, 1-10 employees

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Pros

Performance
Support
SMS

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Verified User

Team Lead in Information Technology

Information Technology & Services Company, 201-500 employees

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Easy to see my team in one place, when they log in and out and what call status they are in.
Twilio is a simple, user friendly way to log in and out of work activities.
Excellent services and support.
The omnichannel feature which allows agents to get request from all channels.

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Max Safier

Contact Center Solutions Engineer

VesuvITas Contact Center Solutions GroupInformation Technology & Services, 11-50 employees

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Cons

Improved UI for easier navigation to the owned short codes and status of their certification.
List of carrier requirements for certification (i.e. keywords).
Language and character do's and don't's for specific routes.

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Verified User

Project Manager in Professional Services

Information Technology and Services Company, 501-1000 employees

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Setting up response sequences should be more intuitive like an email sequence software or a chatbot service where you can send users through flows based on actions.
Less code setup or having a graphical user interface to set it up would be nice then to be able to just export the code of what we need and send it over to developers.
Easier multi-media sending for images, videos, or files needed.

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Evan Laird

Chief Marketing Officer

DinelyInternet, 1-10 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Sinch Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Starting Price

$0.0,015 per min per participant

Twilio Editions & Modules

Edition

Programmable Messaging	$0.0075¹
Programmable Voice	$0.0085²
Twilio SendGrid Marketing Campaigns	$15³
Programmable Video	$0.0015⁴
Twilio SendGrid Email API	$14.95⁵
Twilio Flex (Contact Center)	$1⁶
Twilio Flex (Contact Center)	$150⁷
Programmable Voice	$0.013⁸
Twilio Conversations	$0.05⁹
Twilio Authy	$0.09¹⁰
Programmable Wireless	$2.00¹¹
Programmable Wireless	$0.1¹²
WhatsApp Business API	$0.0042¹³
WhatsApp Business API	$0.005¹⁴
Elastic SIP Trunking	$0.045¹⁵
Elastic SIP Trunking	$0.007¹⁶

per message sent or received
per minute to receive a call
per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
per min per participant
per month up to 100k emails. (Up to 40k emails free for 30 days)
per active user hour (5000 hours free)
per named user per month (5000 hours free)
per min to make a call
per active user per month
per authentication
per SIM card
per MB
Per WhatsApp Template message sent
Per WhatsApp session message
Per min for origination
Per min for termination

Additional Pricing Details

1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.

Usability

No score

No answers yet

No answers on this topic

Twilio 9.1

Based on 10 answers

Twilio has well documented APIs and examples. There are several tutorials, videos and Q&As regarding their services. So, usability is very good. I must say that advanced knowledge of telephony, API/Programming and error-handling is essential to make good use of Twilio. It's not just plug-and-play unless you are integrated with a system that has all of the programming built for it.

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Chirag Shukla

CITO (Chief Information Technology Officer)

Risk Administration Services, Inc.Insurance, 51-200 employees

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Support Rating

No score

No answers yet

No answers on this topic

Twilio 9.4

Based on 18 answers

I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries.With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.

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Verified User

Director in Marketing

Media Production Company, 1-10 employees

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Alternatives Considered

mBlox compares in SLA and QoS to other top tier aggregators. We interconnect with several vendors who provide wholesale enterprise level SMS and MMS services like mBlox, and they all compare around the same. Quality of service is key, and we've found them to be no greater, and no worse than their competitors.

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Verified User

Engineer in Engineering

Telecommunications Company, 51-200 employees

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I receive regular unsolicited communications from Twilio competitors but I do not have the time to review them, given there is no reason for me to switch. Twilio works great and its pricing is acceptable for our situation. Investigating point solutions for text only or voice only would complicate our infrastructure and vendor management and would require some expensive system changes.

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Verified User

C-Level Executive in Engineering

Telecommunications Company, 51-200 employees

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Contract Terms and Pricing Model

No score

No answers yet

No answers on this topic

Twilio 10.0

Based on 1 answer

Being in South Africa, direct local currency support would be nice

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Farren Mare

CIO (Chief Information Officer)

WamlyHuman Resources, 1-10 employees

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Return on Investment

Positive return on investment

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Verified User

Advisor in Information Technology

Computer Software Company, 10,001+ employees

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Twilio WebRTC allowed us to move a bulk of our communication to the cloud, giving us a lot of visibility on how we were communicating with our customers.
It also gave us analytics on how much time users spent on communicating with each other over calls and helped us build features around it.
Twilio became the center of all communication on our platform. From chat messages to phone calls, it powered everything.

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Verified User

Program Manager in Product Management

Human Resources Company, 11-50 employees

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Sinch

Twilio

Sinch

Twilio

Sinch

Twilio

Sinch

Twilio

Sinch

Twilio

Sinch

Twilio

Likelihood to Recommend

Sinch

Twilio

Pros

Sinch

Twilio

Cons

Sinch

Twilio

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Sinch Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Twilio Editions & Modules

Edition

Additional Pricing Details

Usability

Sinch

Twilio

Support Rating

Sinch

Twilio

Alternatives Considered

Sinch

Twilio

Contract Terms and Pricing Model

Sinch

Twilio

Return on Investment

Sinch

Twilio

Screenshots

Sinch

Twilio

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