What users are saying about
5 Ratings
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Top Rated
141 Ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.2 out of 100

Twilio

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Top Rated
141 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Attribute Ratings

  • Twilio is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

5.2

Sinch

52%
5 Ratings
8.7

Twilio

87%
51 Ratings

Usability

Sinch

N/A
0 Ratings
9.1

Twilio

91%
10 Ratings

Support Rating

Sinch

N/A
0 Ratings
9.4

Twilio

94%
18 Ratings

Contract Terms and Pricing Model

Sinch

N/A
0 Ratings
10.0

Twilio

100%
1 Rating

Professional Services

Sinch

N/A
0 Ratings
10.0

Twilio

100%
1 Rating

Likelihood to Recommend

Sinch

Sinch is well suited if you believe communication is the solution to 99% of problems in this world. Lack of communication builds issues that can easily be avoided with clear and transparent communication. Emails/ in-app notifications, the not immediate and always causes a delay since it depends on the user's internet connection. On the other hand, SMS is a service, which reaches every individual immediately and without fail. Therefore, Sinch shall be utilised by every company to make sure immediate communication is enabled.
Anonymous | TrustRadius Reviewer

Twilio

If you have a business page on Facebook, having Twilio’s chat not feature is a must! No more missed chat messages or clients getting upset because of a delay in replies. Twilio has helped on several occasions answer simple questions, so I didn't even have to answer the chat message manually. It also enables you to recognize when spammy messages are trying to get through.
Mary Tihoni | TrustRadius Reviewer

Pros

Sinch

  • Performance
  • Support
  • SMS
Anonymous | TrustRadius Reviewer

Twilio

  • Easy to see my team in one place, when they log in and out and what call status they are in.
  • Twilio is a simple, user friendly way to log in and out of work activities.
  • Excellent services and support.
  • The omnichannel feature which allows agents to get request from all channels.
Max Safier | TrustRadius Reviewer

Cons

Sinch

  • Improved UI for easier navigation to the owned short codes and status of their certification.
  • List of carrier requirements for certification (i.e. keywords).
  • Language and character do's and don't's for specific routes.
Anonymous | TrustRadius Reviewer

Twilio

  • Setting up response sequences should be more intuitive like an email sequence software or a chatbot service where you can send users through flows based on actions.
  • Less code setup or having a graphical user interface to set it up would be nice then to be able to just export the code of what we need and send it over to developers.
  • Easier multi-media sending for images, videos, or files needed.
Evan Laird | TrustRadius Reviewer

Pricing Details

Sinch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Sinch Editions & Modules

Additional Pricing Details

Twilio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0.0,015 per min per participant

Twilio Editions & Modules

Edition
Programmable Messaging$0.00751
Programmable Voice$0.00852
Twilio SendGrid Marketing Campaigns$153
Programmable Video$0.00154
Twilio SendGrid Email API$14.955
Twilio Flex (Contact Center)$16
Twilio Flex (Contact Center)$1507
Programmable Voice$0.0138
Twilio Conversations$0.059
Twilio Authy$0.0910
Programmable Wireless$2.0011
Programmable Wireless$0.112
WhatsApp Business API$0.004213
WhatsApp Business API$0.00514
Elastic SIP Trunking$0.04515
Elastic SIP Trunking$0.00716
  1. per message sent or received
  2. per minute to receive a call
  3. per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
  4. per min per participant
  5. per month up to 100k emails. (Up to 40k emails free for 30 days)
  6. per active user hour (5000 hours free)
  7. per named user per month (5000 hours free)
  8. per min to make a call
  9. per active user per month
  10. per authentication
  11. per SIM card
  12. per MB
  13. Per WhatsApp Template message sent
  14. Per WhatsApp session message
  15. Per min for origination
  16. Per min for termination
Additional Pricing Details
1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.

Usability

Sinch

No score
No answers yet
No answers on this topic

Twilio

Twilio 9.1
Based on 10 answers
Twilio has well documented APIs and examples. There are several tutorials, videos and Q&As regarding their services. So, usability is very good. I must say that advanced knowledge of telephony, API/Programming and error-handling is essential to make good use of Twilio. It's not just plug-and-play unless you are integrated with a system that has all of the programming built for it.
Chirag Shukla | TrustRadius Reviewer

Support Rating

Sinch

No score
No answers yet
No answers on this topic

Twilio

Twilio 9.4
Based on 18 answers
I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries.With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Sinch

mBlox compares in SLA and QoS to other top tier aggregators. We interconnect with several vendors who provide wholesale enterprise level SMS and MMS services like mBlox, and they all compare around the same. Quality of service is key, and we've found them to be no greater, and no worse than their competitors.
Anonymous | TrustRadius Reviewer

Twilio

I receive regular unsolicited communications from Twilio competitors but I do not have the time to review them, given there is no reason for me to switch. Twilio works great and its pricing is acceptable for our situation. Investigating point solutions for text only or voice only would complicate our infrastructure and vendor management and would require some expensive system changes.
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

Sinch

No score
No answers yet
No answers on this topic

Twilio

Twilio 10.0
Based on 1 answer
Being in South Africa, direct local currency support would be nice
Farren Mare | TrustRadius Reviewer

Return on Investment

Sinch

  • Positive return on investment
Anonymous | TrustRadius Reviewer

Twilio

  • Twilio WebRTC allowed us to move a bulk of our communication to the cloud, giving us a lot of visibility on how we were communicating with our customers.
  • It also gave us analytics on how much time users spent on communicating with each other over calls and helped us build features around it.
  • Twilio became the center of all communication on our platform. From chat messages to phone calls, it powered everything.
Anonymous | TrustRadius Reviewer

Screenshots

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