What users are saying about
7 Ratings
84 Ratings
7 Ratings
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Score 9.9 out of 100
84 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Bandwidth

Bandwidth covers the majority of areas where we had customers. However, there are still some areas we would have like to see them cover for calls. They cover more areas than our other carriers, but they did surprise us from time to time by an inability to be able to deliver call transport.
Anonymous | TrustRadius Reviewer

Twilio

If you've ever gone to use a multi-factor authenticated app, and not had your authentication device nearby, but had another device on-hand, Authy is for you. Authy makes it easy to turn any of your devices into your second factor for authentication, ensuring that your codes are always at hand. Even if you don't want to use multiple devices, users will appreciate the ability to back up their authentication codes, so that if their authentication device is ever lost, they can easily recover the codes to a new device, without having to re-register the new device with their applications.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Bandwidth
Twilio
8.8
Agent dashboard
Bandwidth
Twilio
9.2
Validate callers
Bandwidth
Twilio
9.2
Outbound response
Bandwidth
Twilio
8.4
Call forwarding
Bandwidth
Twilio
8.0
Warm transfer
Bandwidth
Twilio
6.1
Interactive voice response
Bandwidth
Twilio
9.2
REST APIs
Bandwidth
Twilio
9.5
Call scripts
Bandwidth
Twilio
9.2
Call tracking
Bandwidth
Twilio
9.2
Multichannel integration
Bandwidth
Twilio
8.6
CRM software integration
Bandwidth
Twilio
9.5

Workforce Optimization (WFO)

Bandwidth
Twilio
10.0
Inbound call routing
Bandwidth
Twilio
10.0
Recording
Bandwidth
Twilio
10.0
Quality management
Bandwidth
Twilio
10.0
Call analytics
Bandwidth
Twilio
10.0
Historical reporting
Bandwidth
Twilio
10.0
Live reporting
Bandwidth
Twilio
10.0
Customer surveys
Bandwidth
Twilio
10.0
Customer interaction analytics
Bandwidth
Twilio
10.0

Pros

Bandwidth

  • Bandwidth has great customer service. They are all friendly and super helpful.
  • They are innovative and constantly updating their APIs, UIs, and products they offer.
  • Their UI and API are user friendly and intuitive.
Tamara Foster | TrustRadius Reviewer

Twilio

  • Easy implementation. Just a few lines of code.
  • Custom numbers for area codes (we have one in each different city).
  • Cost effective. Very cheap not only for a number (about $1 or so per number per month) but also for sending out automated SMS.
  • Good overview dashboards to see activity, send rates, and deliverability.
  • Number verification (so the text that makes you input a code) something we haven't used but will be adding in in the near future.
Evan Laird | TrustRadius Reviewer

Cons

Bandwidth

  • Their dashboard is lacking. We would love to see some additional graphing components, live traffic views, etc.
  • Their E911 infrastructure is still separate, making things a bit complex to provision endpoints and manage them.
  • SMS/MMS is a little behind competitors like Twilio, but still usable and very reliable.
Chris Horne | TrustRadius Reviewer

Twilio

  • There is some latency when calling international phone numbers.
  • You are charged for both incoming and outgoing calls so your costs can go up quite quickly depending on usage.
  • VoIP laws come into the picture depending on where you are located. You may need to get your IP whitelisted by your provider to allow VoIP calls within your location if this is the case for you. Would be great if Twilio could assist with this aspect.
Anonymous | TrustRadius Reviewer

Usability

Bandwidth

No score
No answers yet
No answers on this topic

Twilio

Twilio 9.0
Based on 1 answer
It really cannot get much easier. Simply sign in, verify the device and off you go. I have found Authy to be very easy and almost identical across all the devices I use. I am disappointed about the slow update process. Authy could use some updating, but I have not seen it yet.
Anonymous | TrustRadius Reviewer

Support Rating

Bandwidth

Bandwidth 9.0
Based on 2 answers
No answer on this topic is available.

Twilio

Twilio 7.3
Based on 14 answers
I've never had to contact Authy's support. Of course, that's because Authy is so simple and easy to use that there hasn't been any need to. Authy correctly implements the time-based one-time password (TOTP) protocol, and becomes it conforms to the standard, it easily replaces Google Authenticator for your needs.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Bandwidth

Their pricing is tough to beat, the reliability is great. And then add a few more positive things, like the tools and customer support, and that makes it a no-brainer.
Anonymous | TrustRadius Reviewer

Twilio

Google Authenticator — There's no contest here, Authy feels like a much better choice. It's much easier to recover from a lost phone, and it's one less Google app on my phone.1Password — This is actually the next product we plan to evaluate; it's more promising for sharing accounts across multiple users.
Jeff Eaton | TrustRadius Reviewer

Return on Investment

Bandwidth

  • We found Bandwidth to be very easy to work with and they grew as we grew. Their pricing was very competitive and they were always willing to take another look at their pricing for us.
Anonymous | TrustRadius Reviewer

Twilio

  • Our ROI was improved compared to our previous providers. Twilio Voice fees are very reasonable comparing with similar alternatives.
  • We can add easily new phone numbers for as little as US$1 for newcomers and offices, just with the click of a button inside Twilio admin console.
Anonymous | TrustRadius Reviewer

Pricing Details

Bandwidth

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bandwidth Editions & Modules

Edition
Phone Number0.351
Inbound Calling0.00552
Outbound Calling0.012
Inbound MessagingFree3
Outbound Messaging0.0053
  1. per line/per month
  2. per minute
  3. per message
Additional Pricing Details

Twilio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio Editions & Modules

Edition
Local Calls$0.0131
Toll-Free Calls$0.0131
Browser / App Calls$0.0401
  1. Per Minute
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Bandwidth
9.9
Twilio
8.6

Usability

Bandwidth
Twilio
9.0

Support Rating

Bandwidth
9.0
Twilio
7.3

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