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Userlytics Reviews and Ratings

Rating: 7 out of 10
Score
7 out of 10

Community insights

TrustRadius Insights for Userlytics are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Affordability: Many users have mentioned that Userlytics is an affordable option compared to other similar tools. Some reviewers have expressed that the pricing of Userlytics is reasonable and provides good value for money.

Responsive customer service: The responsiveness and helpfulness of the customer service team at Userlytics are highly regarded by several users. Customers appreciate the prompt assistance they receive from the support staff when they encounter any issues or need clarification.

Various test options and customization features: Users appreciate the availability of various test options and customization features in Userlytics. Several reviewers have highlighted the ability to tailor their usability studies according to their specific requirements, which adds flexibility and enhances the overall user experience.

Reviews

4 Reviews

Best Customer Service Ever!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

As a user experience agency, running user tests is essential. We have numerous clients that hire us to explore what works or what doesn't work for their users. Our research team has been using Userlytics for over 3 years now.

Pros

  • Excellent customer service
  • Fast response rate
  • Implementing new features

Cons

  • Usability of its platform
  • Simpler pricing model (it always takes so much time to explain to someone new, how Userlytics works)

Likelihood to Recommend

It is an excellent resource for user testing, especially when it comes to using the Userlytics user panel. I would love to see them add a recruiting part and communication with potential users, in case we need to bring our own panel.

KG
Kristina Guzikova, UXC
UX Manager in Research & Development at Intechnic (11-50 employees)
Vetted Review
Userlytics
3 years of experience
View profile

The new Standard for Usability Testing

Rating: 6 out of 10

Use Cases and Deployment Scope

Userlytics helps me to download the recordings to my device, Highlighting is a useful feature. Mainly it gives unbiased outcomes that help to improve the product significantly. I have the flexibility in detail what participants I intent to use, the filters are really good to get good insights for your design. Overall useful product.

Pros

  • Unbiased results
  • Pre user tests
  • Integration with other tools
  • Quick Feedback

Cons

  • User interface
  • Mobile support
  • Consolidation of Results

Likelihood to Recommend

It is well suited for companies which can not afford expensive focus group or even if you are looking for unfiltered opinions, then Userlytics is a great platform.

However, there are better alternates in the market which have a similar price point and can do a lot better. Like User feel etc.

VU
Verified User
Analyst in Information Technology (10,001+ employees)
Vetted Review

Userlytics

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

It's a good way to get a feel for other user interface websites to know how the functionality works as an end user. It gives us ideas of what to do versus what not to do.

Pros

  • Testing websites
  • Taking feedback
  • Providing testing opportunities to end users

Cons

  • I think they could offer more functionality
  • There could be more variety of tests
  • They could do more wide spectrum of types of websites

Likelihood to Recommend

It's a great concept and you're awarded for your time when you fit the criteria for a test. It gives you an opportunity to provide feedback.

SR
Samantha ROCG
Internet Marketing Coordinator in Marketing at ROCG (1-10 employees)
Vetted Review
Userlytics
1 year of experience

Userlytics is a helpful research tool

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Userlytics to conduct research on our client's websites. This allows us to gain real-life user insights on the UX of a website. It also allows us to gain direct user feedback about websites. We use Userlytics to recruit users, give them a set of tasks on a website and ask for feedback throughout. We receive a video of the site being used by the user with audio feedback.

Pros

  • On Userlytics it is easy to set up test and the required tasks.
  • Userlytics offer you transcription services, which can save a lot of time; rather than watch and transcribe the full video yourself, they can do this for you.
  • You can request to recruit particular people, with options like device, country and the use of prescreening questions.

Cons

  • When recruiting mobile users, you can only choose Android OR iPhone, you cannot gather a selection of both. (Although to resolve this you can duplicate the test, having one for Android and one for iPhone. It is more inconvenient than anything).
  • The credit system is a little confusing, as you pay for credits, which account for an amount of time a user spends on the test. E.G. one credit = 15 minutes. It's sometimes hard to estimate how many credits you will need as some users naturally take a lot longer than others.

Likelihood to Recommend

Userlytics would be appropriate to use if you were investigating UX on your website, or wanted to identify any pain points which could be causing lower conversion rates. Not only will it be a way to gain direct user feedback, but it enhances your visual ability to see how a user progresses through your website. It is well suited if you have less time to conduct moderated user research at a facility or a client doesn't quite have the budget for that. It may be less appropriate if a client wants a bigger project with larger budgets and more time. In this case, moderated, face-to-face research may be more appropriate.

SO
Sarah O'Donnell
UX & CRO Executive in Marketing at Epiphany Search (51-200 employees)
Vetted Review
Userlytics
1 year of experience
View profile