Userlytics is a helpful research tool
April 06, 2019

Userlytics is a helpful research tool

Sarah O'Donnell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Userlytics

We use Userlytics to conduct research on our client's websites. This allows us to gain real-life user insights on the UX of a website. It also allows us to gain direct user feedback about websites. We use Userlytics to recruit users, give them a set of tasks on a website and ask for feedback throughout. We receive a video of the site being used by the user with audio feedback.

Pros

  • On Userlytics it is easy to set up test and the required tasks.
  • Userlytics offer you transcription services, which can save a lot of time; rather than watch and transcribe the full video yourself, they can do this for you.
  • You can request to recruit particular people, with options like device, country and the use of prescreening questions.

Cons

  • When recruiting mobile users, you can only choose Android OR iPhone, you cannot gather a selection of both. (Although to resolve this you can duplicate the test, having one for Android and one for iPhone. It is more inconvenient than anything).
  • The credit system is a little confusing, as you pay for credits, which account for an amount of time a user spends on the test. E.G. one credit = 15 minutes. It's sometimes hard to estimate how many credits you will need as some users naturally take a lot longer than others.
  • Userlytics has positively affected our business as we have gained valuable insight for multiple clients about their website.
  • Userlytics has helped by giving us a fast recruitment tool for user research.
We used WhatUsersDo. However, the tool currently got bought out by a bigger company and were removing the remote research tool. We chose to use Userlytics as it stacked up well against competitors.
Userlytics would be appropriate to use if you were investigating UX on your website, or wanted to identify any pain points which could be causing lower conversion rates. Not only will it be a way to gain direct user feedback, but it enhances your visual ability to see how a user progresses through your website. It is well suited if you have less time to conduct moderated user research at a facility or a client doesn't quite have the budget for that. It may be less appropriate if a client wants a bigger project with larger budgets and more time. In this case, moderated, face-to-face research may be more appropriate.

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