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Best Customer Service Ever!
October 06, 2021

Best Customer Service Ever!

Kristina Guzikova, UXC | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Userlytics

As a user experience agency, running user tests is essential. We have numerous clients that hire us to explore what works or what doesn't work for their users. Our research team has been using Userlytics for over 3 years now.
  • Excellent customer service
  • Fast response rate
  • Implementing new features
  • Usability of its platform
  • Simpler pricing model (it always takes so much time to explain to someone new, how Userlytics works)
  • Software that allows us to see a user's screen
  • "Trained" users
  • Metrics
  • Definitely positive, I would say about 30%.

Do you think Userlytics delivers good value for the price?

Yes

Are you happy with Userlytics's feature set?

Yes

Did Userlytics live up to sales and marketing promises?

Yes

Did implementation of Userlytics go as expected?

Yes

Would you buy Userlytics again?

Yes

It is an excellent resource for user testing, especially when it comes to using the Userlytics user panel. I would love to see them add a recruiting part and communication with potential users, in case we need to bring our own panel.