TrustRadius: an HG Insights company

UXCam Product Analytics Reviews & Insights

Score9 out of 10

4 Reviews and Ratings

Community insights

TrustRadius Insights for UXCam Product Analytics are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Session recording and analysis: Users have found the ability to record sessions and stitch them together helpful in analyzing user behavior and identifying drop-off points. Some reviewers appreciated that the sessions clearly showed the screens the user was interacting with, providing valuable insights. The feature of segmenting sessions was also mentioned as very valuable, saving time by not having to repeatedly apply filters.

Convenience and control: UXCam offers convenience and control for users. Several reviewers mentioned that they can easily control sessions and recordings directly from the UXCam console, making it a seamless experience. The ease of integration was praised, along with clear API documentation. Additionally, the new Dashboard feature allows for a more critical analysis tailored to the company's needs.

Insights into user behavior: UXCam provides rich data about user interactions, allowing users to gain valuable insights into how their product is being used while preserving privacy. Reviewers have expressed that UXCam helps in understanding user behavior through various features like heatmap and navigation recording. The ability to read keys pressed by users aids in better understanding their journey. Some users found session recordings incredibly helpful in understanding how users interact with products and gaining a deeper insight into mobile app users' behavior.

UXCam Product Analytics Reviews

2 Reviews

Must have for mobile apps to scale faster

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

UXCam App analytics helps understand the mobile app users and their behaviour in an effective manner.
We are able to capture metrics and recordings of users interaction with the mobile app which allows finding the noise free insights. We are able to track the dropoffs and the features/areas where we need to provide more information to the users for smoother app experience.

Pros

  • Capturing users app usage recordings
  • Pinning the screen name in recordings for churning out insights
  • Helps find out any issues and glitches with the app

Cons

  • Loading time is high due to which we have to wait a lot sometimes
  • In heatmaps, more properties can be added eg. User cohort, experiment id
  • Provide filters to easily check the recordings by screen and feature dropoffs

Likelihood to Recommend

UXCam App Analytics help identify the user pain points and improvement areas within our app. It helps observe the app from a customer's perspective and hence communication around any new updates with stakeholders get easy.
These can be times when we aren't able to view the complete recordings due to delays in loading or randomisation of samples.
Vetted Review
UXCam Product Analytics
2 years of experience

Amazing App and User Analytics Tool

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

UXCam is used for the customer and app analytics of our mobile application. It helps in analyzing the user behavior on the app and the performance of the app.

Pros

  • User flow mapping. It shows how users are navigating in the app.
  • App crashes
  • User session recordings
  • Segmentation on devices, OS versions, processors etc

Cons

  • No issues with the features offered
  • They can improve on transparency of pricing
  • Customer support is not that responsive

Likelihood to Recommend

App is well suited for analyzing the customer behavior and flows. It helps in tracking the user funnel on the app. It can record the sessions so its helpful in qualitative research and analysis. Secondly, it's very helpful in monitoring the performance of the app across different devices, analytics, etc. It helps in analyzing the frozen or crashed sessions.