Item: UXCam App Analytics
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

UXCam App analytics helps understand the mobile app users and their behaviour in an effective manner.
We are able to capture metrics and recordings of users interaction with the mobile app which allows finding the noise free insights. We are able to track the dropoffs and the features/areas where we need to provide more information to the users for smoother app experience.

Pros and Cons

Capturing users app usage recordings
Pinning the screen name in recordings for churning out insights
Helps find out any issues and glitches with the app

Loading time is high due to which we have to wait a lot sometimes
In heatmaps, more properties can be added eg. User cohort, experiment id
Provide filters to easily check the recordings by screen and feature dropoffs

Most Important Features

Recordings around users interaction with app
Filters to observe behaviour of any particular users or screens
Heatmaps to check the most frequently used properties in app

Return on Investment

Improved conversions and funnels
Better user experience and NPS
Achieving our ambitious yearly targets well before year end

Alternatives Considered

Mixpanel and Amplitude Analytics

The pricing for UXCam App Analytics was promising and within our budgets. Reaching out to UXCam team was easy and within a week they presented the key features along with customisable pricing subscriptions we can opt for. The feedback around UXCam App Analytics was also positive as we checked from outside organisations. UXcam team also helped around integration with the tech team to make it swift.

Key Insights

Do you think UXCam App Analytics delivers good value for the price?

Yes

Are you happy with UXCam App Analytics's feature set?

Yes

Did UXCam App Analytics live up to sales and marketing promises?

Yes

Did implementation of UXCam App Analytics go as expected?

Yes

Would you buy UXCam App Analytics again?

Yes

Other Software Used

Snowflake, Domo, Airmeet

Likelihood to Recommend

UXCam App Analytics help identify the user pain points and improvement areas within our app. It helps observe the app from a customer's perspective and hence communication around any new updates with stakeholders get easy.
These can be times when we aren't able to view the complete recordings due to delays in loading or randomisation of samples.

Must have for mobile apps to scale faster

Overall Satisfaction with UXCam App Analytics