Amazing App and User Analytics Tool
July 13, 2021

Amazing App and User Analytics Tool

Hemant Joshi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UXCam App Analytics

UXCam is used for the customer and app analytics of our mobile application. It helps in analyzing the user behavior on the app and the performance of the app.
  • User flow mapping. It shows how users are navigating in the app.
  • App crashes
  • User session recordings
  • Segmentation on devices, OS versions, processors etc
  • No issues with the features offered
  • They can improve on transparency of pricing
  • Customer support is not that responsive
  • Strong segmentation of sessions/users
  • Session recording for qualitative analysis
  • We can monitor and improve the app crashes. Which lead to better customer experience.
  • We can check analyze which are the most used devices and OS by our customer and optimize the fixes around those.
  • We can conduct the qualitative user research by viewing the user sessions.
UXCam provided higher coverage of features than Mixpanel or Inspectlet standalone. In fact, it has the features if you combine both the products which is amazing. In a single integration I can get multiple use-cases covered.

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App is well suited for analyzing the customer behavior and flows. It helps in tracking the user funnel on the app. It can record the sessions so its helpful in qualitative research and analysis.

Secondly, it's very helpful in monitoring the performance of the app across different devices, analytics, etc. It helps in analyzing the frozen or crashed sessions.