Item: UXCam App Analytics
Rating: 9
Author: Hemant Joshi

Use Cases and Deployment Scope

UXCam is used for the customer and app analytics of our mobile application. It helps in analyzing the user behavior on the app and the performance of the app.

Pros and Cons

User flow mapping. It shows how users are navigating in the app.
App crashes
User session recordings
Segmentation on devices, OS versions, processors etc

No issues with the features offered
They can improve on transparency of pricing
Customer support is not that responsive

Most Important Features

Strong segmentation of sessions/users
Session recording for qualitative analysis

Return on Investment

We can monitor and improve the app crashes. Which lead to better customer experience.
We can check analyze which are the most used devices and OS by our customer and optimize the fixes around those.
We can conduct the qualitative user research by viewing the user sessions.

UXCam provided higher coverage of features than Mixpanel or Inspectlet standalone. In fact, it has the features if you combine both the products which is amazing. In a single integration I can get multiple use-cases covered.

Key Insights

Do you think UXCam App Analytics delivers good value for the price?

Yes

Are you happy with UXCam App Analytics's feature set?

Yes

Did UXCam App Analytics live up to sales and marketing promises?

Yes

Did implementation of UXCam App Analytics go as expected?

Yes

Would you buy UXCam App Analytics again?

Yes

Likelihood to Recommend

App is well suited for analyzing the customer behavior and flows. It helps in tracking the user funnel on the app. It can record the sessions so its helpful in qualitative research and analysis.

Secondly, it's very helpful in monitoring the performance of the app across different devices, analytics, etc. It helps in analyzing the frozen or crashed sessions.

Amazing App and User Analytics Tool

Overall Satisfaction with UXCam App Analytics