TrustRadius Insights for Variphy are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Variphy is a versatile software that has significantly enhanced the user experience of many customers. It streamlines manual processes and saves users valuable time and effort. By allowing users to pull their own reports, Variphy eliminates the need for manual translation, making it easy for users to access the information they need quickly.
One of the standout features of Variphy is its remote phone control capability, which enables users to troubleshoot phone issues remotely. This has been highly beneficial for troubleshooting oddities in calls and identifying necessary changes to resolve them. Users have expressed satisfaction with the effectiveness of Variphy's reporting and troubleshooting capabilities, leaving little room for doubt about its usefulness.
Variphy's CDR call reporting feature has also proven invaluable to many users. It provides detailed insights into call volume, queue occupancy rates, call outcomes, and other metrics that help enhance call center operations. Users are able to monitor SIP trunk usage through intuitive dashboards and widgets, obtaining an overview of usage at any given time.
The software's customization options allow for tailored reports based on specific organizational needs. Users appreciate that Variphy simplifies CDR analysis, enabling them to troubleshoot issues, view call paths, codecs, gateways, and each leg of a call. Furthermore, daily, weekly, and monthly CDR reporting along with the cradle to grave feature aid in troubleshooting capabilities.
Variphy's impact extends beyond call centers as well. Medical practices have found great value in daily call volume metrics that were previously unavailable. Additionally, Variphy helps identify staffing issues based on call volume statistics, offering insights into staff availability.
Overall, Variphy has proven itself as a valuable resource for adhoc call checking, on-demand call reporting, troubleshooting phone issues remotely, improving efficiency and accountability in call centers, optimizing staffing during high call volume times, and providing comprehensive insights into call traffic patterns. Its ease of use and exceptional customer service have made it a highly regarded software solution in the field.
We utilize Variphy CDR to supplement/enhance our call center reporting as well as our current call accounting system. Variphy gives us access to user-friendly reporting in addition to giving us reporting statistics of items we did not have access to previously.
Pros
The ease of use in creating customize reporting
Realtime data regarding CUBE statistics
The ability to create really professional-looking reports
Cons
The ability to connect to systems that have a hybrid cloud solution so receive statistics from both sides
Likelihood to Recommend
Variphy is well suited for customers that do not have an in-house reporting tool and needs to start collecting trunk usage data; it is suitable for customers planning a system clean up to manage unused DIDs, trunk lines...etc
VU
Verified User
Engineer in Information Technology (5001-10,000 employees)
As an organization, the University of New Mexico Sandoval Regional Medical Center uses Variphy for its exceptional CDR reporting and UCCX Dashboards. As a Communications Systems Analyst, I use it for investigating user and patient complaints. It is also used by managers and directors to help evaluate staffing needs. We have been using it for about 6 years. It has been really easy to manage from a server perspective. Here is one of the very best parts: Variphy's incredible customer service!!!! When we have needed their help, whether with a minor server issue or with developing reports (or a few times, just user error), they have always been there to quickly and kindly help out. They truly value their employees and customers and it really shows! They are constantly rolling out new development. Once our company wanted a new feature. They always listen to their customers. With great planning, they made it happen! Thanks, Variphy for 6 great years of Service!
Pros
Our most used function is the Cradle to Grave function in Reporting. We get the full and exact path that any call takes.
Monthly scheduled reporting is automatically sent to the correct Directors and Managers.
Dashboards give a quick look at the status of your calls.
The ability to use "Friendly Names" for fields for ease of user use.
Cons
It might be nice to have a different "user" version of the app, with only selected functions like Dash Boards and Reporting using only the "simplified terms". I did not think to request this previously. It has such incredible capability and there are so many ways to use it, that end-users tend to ask IT to generate all of their reports. As an IT person, I would not mind adding selections in the rights area to allow each person to use them. As it stands, they have limited rights to reporting only, but they are sometimes "afraid" of its complexity.
Likelihood to Recommend
It has been most helpful to our customer service (we call it patient advocates) department in evaluating complaints. It assisted us in finding issues where perhaps our service didn't live up to the customer's expectations. Letting our patients know they are cared for is our number one goal! I believe it also helped with employee satisfaction because managers and directors were able to see when staff was overwhelmed by calls. I use it to know when 911 calls are made, as well as when we need to add trunks to our phone system.
