Unified Communications Monitoring Software

Unified Communications Monitoring Software Overview

Unified communications monitoring software collects data from unified communications networks, providing insights into the quality of the user’s experience and the performance of the network. UCM software can collect data from these systems in a number of different ways: through APIs, File Transfer Protocols, or through Management Information Bases, among other methods. The insights and analytics gained from UCM software enable users to identify and troubleshoot any existing network problems to avoid any downtime and ensure good quality audio and video communication.

Unified communication monitoring tools can exist as stand-alone products where they are truly dedicated to monitoring communication systems or can be one tool in a larger IT Infrastructure Monitoring solution. Additionally, some Unified Communication as a Service (UCaaS) solutions include monitoring as an optional add-on to their communication platform.

Top Rated Unified Communications Monitoring Products

TrustRadius Top Rated for 2022

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.

Unified Communications Monitoring Products

(1-20 of 20) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

AVI-SPL
Customer Verified
Top Rated

AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.

Predictive UC Analytics

TeleMate is a platform that enables users to see their entire UC&C environment in a single dashboard so they can proactively monitor, troubleshoot and analyze. The vendor states they have been providing vendor-agnostic full-stack UC&C visibility and monitoring for 35 years.…

Imagicle

Imagicle, a Cisco Preferred Solution Developer in Massarosa, offers what they present as a complete suite of software applications for enabling Communications in large, medium and small businesses. Tools include call queueing, call recording, directory, call analytics and monitoring,…

Variphy CDR, UCCX, CUBE Reporting & Analytics

Variphy is an analytics and management platform for Cisco Collaboration. Variphy provides functions in a single pane of glass through products and features with the feedback and requests of Unified Communications professionals. What’s possible with Variphy: - Dashboards, UCCX…

Servera Kontinuum

Australian company Servera offers Kontinuum, for unified communications monitoring.

Micro Focus AppManager

Micro Focus offers AppManager, a unified communications monitoring platform, formely from NetIQ, acquired by Micro Focus in 2015.

CA Unified Communications Monitor

CA Unified Communications Monitor from Broadcom is based on the former NetQos product.

Streamgroomer

Streamgroomer, acquired by Austrian company Automic in 2014 which in turn was acquired by CA Technologies in 2017, is a WAN optimizer and communications monitor. It is now supported by Streamcore, headquartered in France.

Unimax

Unimax offers a suite of tools to help users administer PBX and voice messaging systems. NumberPro (phone number management) LineOne (simple telecom MACs for self service employees) HelpOne (simple telecom MACs for help desk agents 2nd Nature (unified MACs for telecom administrators…

VOSS

For service providers or enterprise organizations with an on-premises or a cloud or a hybrid UC environment, VOSS Solutions headquartered in Richardson has designed a number of UC migration and UC management solutions to suit the user's specific requirements.

ConvergeOne OnGuard

Proactive Monitoring to Support Business ContinuityMaintaining an optimized, healthy, modern IT infrastructure can be a daunting task. ConvergeOne’s IT Managed Services powered by OnGuard lets IT staff rest easy knowing that ConvergeOne's team of engineers and industry leading management…

Spearline Voice Assure

Spearline Voice Assure is always-on automated call testing that helps to understand customer experience across the globe. It originates calls from chosen countries in real time so the user can proactively and accurately monitor call quality, getting ahead of issues before they affect…

ReflectR by Avotus

Avotus offers the ReflectR UC&C usage Monitoring, Reporting & Analytics software suite. ReflectR offers visibility & insight into all client interactions across various channels - sales, customer service & technical support. It offers wallboards & trend analytics for Microsoft Teams,…

Integrated Research Prognosis

Prognosis, from Australian company IR (Integrated Research) is a unified communications monitoring platform.

Guavus-IQ

Guavus-IQ, a Thales solution since late 2017, delivers highly instrumented analytics to , that provide actionable insights in real time. As a result, operators can identify behavioral usage patterns and better understand their network operations. Guavus helps Communications Service…

Rimeto

Rimeto is a directory tool that integrates with the user's systems - from enterprise applications to home-grown datasources - to create a unified view of the company's employee profiles. Rimeto was acquired by Slack in 2020, which was in turn acquired by Salesforce later in the…

Starfish

Starfish Management as a Service (MaaS), from Starfish Associates in New Jersey, is an enterprise solution for streamlining, automating and optimizing communication management workflows. It provides a platform for faster, more consistent and secure ways to administer UC and CC resources.…

Vyopta Collaboration Performance Management (CPM)

Vyopta is a unified communications monitoring product that promises to monitor and improve the performance of enterprise collaboration networks.

Riverbed UCExpert

Riverbed UCExpert manages Cisco, Microsoft Skype for Business, and Avaya unified communications environments. It collects data from application servers, devices, and end-user experience reports to provide global visibility into the usage and performance of communication systems. UCExpert…

RedShift UCTM

The RedShift Networks suite of Unified Communications Threat Management (UCTM) products offer communication service providers (CSPs) the a cyber security solution for SIP-enabled services (e.g. VoIP, Mobile, Cable, Wholesale, UC Cloud).

Learn More About Unified Communications Monitoring Software

What is Unified Communications Monitoring Software?

Unified communications monitoring software collects data from unified communications networks, providing insights into the quality of the user’s experience and the performance of the network. UCM software can collect data from these systems in a number of different ways: through APIs, File Transfer Protocols, or through Management Information Bases, among other methods. The insights and analytics gained from UCM software enable users to identify and troubleshoot any existing network problems to avoid any downtime and ensure good quality audio and video communication.

Unified communication monitoring tools can exist as stand-alone products where they are truly dedicated to monitoring communication systems or can be one tool in a larger IT Infrastructure Monitoring solution. Additionally, some Unified Communication as a Service (UCaaS) solutions include monitoring as an optional add-on to their communication platform.

Unified Communications Monitoring Software Features

Unified communications monitoring software includes the following features:

  • Integration with Salesforce, Outlook, and other critical applications
  • Instant messaging & presence (IM&P)
  • Video calling
  • Mobile apps
  • Audio & web conferencing
  • Desktop sharing
  • Desk phones & soft phones
  • Email

Unified Communications Monitoring Software Comparison

Some unified communications systems include a monitoring module that can be added to the system. Going with a built-in solution is the best option especially for companies with a limited IT capacity as they can generally be integrated into the current systems with minimal effort.

Prospective users of UCM software should take into consideration whether or not their systems are built up with multiple vendors or a single vendor. Some UCM solutions are better suited to handle a multi-vendor environment, while others may be better suited for specific communication vendors.

Another factor to consider when choosing unified communications monitoring software is how comprehensive the system needs to be. UCM software varies widely in terms of ease of use. Comprehensive systems have a lot of functionality but tend to be harder to use.

Pricing Information

Prospective buyers can expect to pay a monthly subscription fee based on the number of accounts on their communication networks. Explicit pricing is generally unavailable for unified communications management software. The price can range from $.75 to $1.25 per account per month, but this estimate is based on a very high volume of accounts. For smaller organizations, the monthly fee is likely higher.

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Frequently Asked Questions

What does unified communications monitoring software do?

Unified communications monitoring software amasses data from large-scale communication systems in order to assess the quality of both the user experience and the quality of the network.

What are the benefits of using unified communications monitoring software?

By implementing unified communications monitoring software, you ensure that your communication systems are always up and running and that everyone in your network stays connected with high-quality service.

What are the best unified communications monitoring software products?

How much does unified communications monitoring software cost?

Pricing for unified communications monitoring software is based on the volume of accounts associated with an organization’s communications networks. Exact pricing information is typically unavailable. Prospective buyers should reach out to the vendors directly for a customized quote.