Name: Velaro Live Chat
Rating: 9 (3 reviews)
Author: Velaro

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Mobile App Development

Push Notifications

Text Editors

Development

Online Learning

Education

Business Intelligence (BI)

Collaboration

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Recruitment Automation

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Agent Builder

App Development

Browser

Cloud Storage

Component Content Management

Data Center Infrastructure Management

Fraud Detection

Hosted Virtual Desktop

Hyper-Converged Infrastructure

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Managed Print

Network Performance Monitoring

Process Mining

Security Awareness Training

Software Defined Storage (SDS)

Solid State Drives

Tower Servers

Virtual Desktop Infrastructure (VDI)

Virtual Private Network (VPN)

VoIP Monitoring

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Data Management

Digital Analytics

Digital Experience Platforms (DXP)

Email Management

Email Marketing

Event Registration

Graphics

Heatmap and Session Recording

Marketing Automation

Marketing OS

Online Reputation Management

Real-Time Interaction Management

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Swag Management

Web Analytics

Marketing

Business Caller ID

Project Management

Professional Services

Customer Relationship Management (CRM)

eCommerce

Sales

Assisted Living

Car Rental

Church Management

Construction Accounting

Jail Management

Vertical-Specific

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LivePerson Conversational Cloud

Users have made several recommendations based on their experiences with Velaro Live Chat. Firstly, they recommend taking the time to view a demo and ask questions before making a decision. This allows potential customers to get a better understanding of the features and capabilities of the software, helping them make an informed choice. 

Secondly, users suggest using Hugo to assist in setting up Velaro Live Chat. Hugo is a tool that can help streamline the setup process, making it easier for businesses to integrate and customize the chat platform. 

Lastly, users recommend implementing Velaro Live Chat to take advantage of its benefits and increase revenue. They believe that the software's flexibility with contract terms and requirements, as well as its responsive support team and helpful online guides, make it a valuable tool for businesses looking to improve customer engagement and drive sales.

Velaro Live Chat has proven to be a valuable tool in addressing various business problems and meeting the needs of customers. By offering an alternative means of communication, it has successfully assisted customers who are hesitant to call due to long hold times. This has not only improved efficiency in phone systems but also optimized support for after-hours questions, resulting in increased customer satisfaction.

Furthermore, Velaro Live Chat has enabled businesses to easily connect with service representatives and convert inquiries into sales. The immediate and personalized service provided through live chat has resulted in higher conversion rates and increased online sale retention. Additionally, proactive chat has proven to be a great sales tool, allowing businesses to build loyalty with customers who may not prefer phone communication.

The implementation of Velaro Live Chat as the primary method of communication for websites and e-commerce sites has significantly improved efficiency. It serves as a centralized source of information for customer-related activity, making it easy for administrators to evaluate chat hosts, train them effectively, and improve sales efforts based on the review of chat logs. Moreover, its click-to-chat and click-to-call solutions have enabled real-time communication with website visitors, resulting in increased sales and reduced telephone support costs.

Overall, Velaro Live Chat has successfully addressed business problems such as long hold times, increased call volume, and the need for efficient customer support. It has provided an instant method of contact for customers, improved customer engagement, and enhanced the overall experience consumers have with websites and brands.

Editable Canned Responses: Users have found the ability to use editable canned responses in Velaro very useful for quick and efficient customer interactions. Several reviewers have highlighted how these pre-scripted messages save time and allow them to provide consistent and accurate information to customers.

Cross-Platform Compatibility: The availability of Velaro on both desktop and mobile platforms has made it easy for users to engage and communicate with customers from anywhere. Many users appreciate this feature as it allows them to stay connected with their customers even when they are on the go.

High Uptime Reliability: Velaro has been praised by users for its high uptime, with minimal downtime since implementation. Multiple reviewers have mentioned that this reliability makes Velaro a trusted live chat solution, ensuring that their chats are not disrupted and allowing them to provide uninterrupted support to their customers.

1. Unreliable Notifications: Some users have reported that the notifications in Velaro Live Chat can be unreliable, with chat messages occasionally being missed without the user realizing it.

2. Overwhelming Features and Customizations: The software's abundance of features and customizations can be overwhelming for some users, requiring training to fully understand and utilize them effectively.

3. Non-Mobile Responsive Design: The design of Velaro Live Chat is not mobile responsive, leading to issues with the appearance and functionality of the software on mobile devices.

Starter

Team

Busniess

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Velaro Live Chat

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Velaro Live Chat is designed to be easy to implement (you basically just need to copy and paste code), and easy to customize, to conform with your own company's or website's branding and to satisfy your website conversion priorities (e.g. proactive chat vs. click-to-chat). 

Velaro also contains substantial advanced features in areas such as reporting, routing, and third-party integrations. Presently, Velaro is able to integrate with several CRMs, ecommerce platforms, help desk software solutions, Google apps, and other communication tools (e.g. Vonage).

A customer success program is in place to assist customers from implementation through to mastery of these more advanced features.

Velaro

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Velaro Live Chat

Overview

What is Velaro Live Chat?