Verint Community

Verint® Community™, formerly known as Telligent, is an online community and self-service solution designed to turn customers into active collaborators. It supports organizations in scaling self-service, improving customer experience, and increasing agent capacity through peer-to‑peer support and community‑driven knowledge.

Key Capabilities

• Self‑Service at Scale: Provides discussion forums, knowledge articles, and how‑to videos that help deflect calls and offer immediate answers.
• Enhanced CX: Reduces customer effort by enabling crowd‑sourced, real‑time responses.
• Customer Feedback & Ideation: Offers branded forums that encourage open dialogue, helping organizations gather insights and build long‑term loyalty.
• Knowledge Capture: Curates reliable community‑generated answers for reuse across the enterprise, including agent desktops and IVA workflows.

Business Impact
Organizations using Verint Community report measurable ROI. A global software company saved $600K through community‑driven call deflection and increased agent capacity. An international charity achieved a 40% increase in agent capacity by offering crowd‑sourced self‑service content.