Versatile Versature
Pros
- Working remotely: switching our operations to home was done easily through Versature's online portals.
- Voicemail: transcription/voicemails received through email are very helpful.
- Answering rules: since you can have several answering rules over various timelines, Versature allows you to customize your answering rules properly, which makes better use of your time.
Cons
- Voicemail transcription that recognizes French: whenever a voicemail comes in French, the transcription is irrelevant.
- Better voicemail transcription overall: at times, if the person leaving a message speaks too fast or doesn't speak clearly enough, the transcription isn't helpful.
- Integration of time frames with answering rules: currently two windows when it could be just one in my opinion.
Return on Investment
- Good cost when we had shopped around.
- Good value for the price paid.
Other Software Used
NICE inContact CXone, Microsoft 365 (formerly Office 365)