TrustRadius Insights for Versature are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Responsive and helpful customer service: Many users have praised the customer service of this phone system, with multiple reviewers highlighting the staff's responsiveness and helpfulness in addressing their queries and concerns.
Reliable service: The reliability of this phone system has been consistently commended by users. Several reviewers have mentioned that they consider reliability as a top concern, and they have found this service to be very good in terms of providing uninterrupted communication.
Easy to use interface and navigation: Users frequently mention that the system is easy to use and navigate. They appreciate the user-friendly interface that allows for seamless movement between tabs. Additionally, reviewers find the provided information helpful, with reports that are easy to read and provide valuable statistics.
I am writing from a call centre perspective. The entire organization uses Versature for its administrative telephone lines and not its call centre lines. It offers a solution for administrative outbound calls and allows everyone an inbound telephone line with an extension. Every individual uses the voicemail feature, the answering rules (i.e. between 9 am and 12 noon on Wednesdays, the line should go directly to voicemail; but that afternoon, it should be transferred to a cell phone, etc.), and the voicemail transcription (voicemails are recorded and received by email with a helpful transcription that allows you to scan the message to see if it needs to be listened to right away or if it can wait) features. When people call in our administrative line, we use the auto attendant feature to guide them to the appropriate staff member. We also appreciate the three-way call conferencing feature and the easy-to-use call transfer process.
Pros
Working remotely: switching our operations to home was done easily through Versature's online portals.
Voicemail: transcription/voicemails received through email are very helpful.
Answering rules: since you can have several answering rules over various timelines, Versature allows you to customize your answering rules properly, which makes better use of your time.
Cons
Voicemail transcription that recognizes French: whenever a voicemail comes in French, the transcription is irrelevant.
Better voicemail transcription overall: at times, if the person leaving a message speaks too fast or doesn't speak clearly enough, the transcription isn't helpful.
Integration of time frames with answering rules: currently two windows when it could be just one in my opinion.
Likelihood to Recommend
Versature is versatile - it will likely perform very well in any office setting. It performs especially well with remote employees. When we had to move our operations to home during the pandemic, everyone was able to smoothly transfer calls to home or cell phones, so we didn't have to transfer equipment from one place to another. When we were in an office setting, however, Versature was also quite the helpful system. I don't see us moving away from Versature in a long time, whether we stay working remotely or we move back into the office.