Versatile Versature
Rating: 9 out of 10
September 01, 2020
JD
Vetted Review
Verified User
5 years of experience
I am writing from a call centre perspective. The entire organization uses Versature for its administrative telephone lines and not its call centre lines. It offers a solution for administrative outbound calls and allows everyone an inbound telephone line with an extension. Every individual uses the voicemail feature, the answering rules (i.e. between 9 am and 12 noon on Wednesdays, the line should go directly to voicemail; but that afternoon, it should be transferred to a cell phone, etc.), and the voicemail transcription (voicemails are recorded and received by email with a helpful transcription that allows you to scan the message to see if it needs to be listened to right away or if it can wait) features. When people call in our administrative line, we use the auto attendant feature to guide them to the appropriate staff member. We also appreciate the three-way call conferencing feature and the easy-to-use call transfer process.
- Working remotely: switching our operations to home was done easily through Versature's online portals.
- Voicemail: transcription/voicemails received through email are very helpful.
- Answering rules: since you can have several answering rules over various timelines, Versature allows you to customize your answering rules properly, which makes better use of your time.
Cons
- Voicemail transcription that recognizes French: whenever a voicemail comes in French, the transcription is irrelevant.
- Better voicemail transcription overall: at times, if the person leaving a message speaks too fast or doesn't speak clearly enough, the transcription isn't helpful.
- Integration of time frames with answering rules: currently two windows when it could be just one in my opinion.
80%
8.0
47.5%
4.8
90%
9.0
N/A
N/A
- Good cost when we had shopped around.
- Good value for the price paid.