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Vision Helpdesk Reviews and Ratings

Rating: 9.5 out of 10
Score
9.5 out of 10

Community insights

TrustRadius Insights for Vision Helpdesk are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Vision Helpdesk has proven to be a valuable tool for addressing client requirements and delivering prompt service. Users have praised its features and the integration of live chat, finding it more robust and cost-effective compared to other customer support tools they have used. The software effectively manages multiple queries received through email or the internal portal, allowing for quick responses on priority issues through live chat. This streamlined approach ensures that users are able to provide efficient end-user support and monitor staff performance, resulting in instant and satisfactory service across different channels. Additionally, Vision Helpdesk's automation capabilities enable seamless customer support by ensuring quick replies and resolutions for clients. The software also simplifies ticketing management and automates various tasks such as assigning queries to specific departments or staff members, minimizing confusion and duplication of work. Moreover, Vision Helpdesk facilitates the management of multiple communication channels for customer support, consolidating them into a centralized inbox and aiding in contract management for vendors. It has been particularly useful for non-profit organizations seeking to communicate with caregivers efficiently. By compiling responses, these organizations can create a knowledge base for future reference. Furthermore, Vision Helpdesk provides convenience in various domains such as IT troubleshooting, office room booking, and orderly management of marketing requests. The software has been highly regarded by users who appreciate its comprehensive features, cost-effectiveness, and ability to streamline customer support processes across different channels.

Reviews

4 Reviews

Vision Helpdesk: Feature rich, but overly complicated

Rating: 5 out of 10
Incentivized

Use Cases and Deployment Scope

My organization was using Vision Helpdesk as an internal ticketing system. We found that several of our departments had a lot going on with different tasks and projects and management needed a way to keep track of what needed to be done and where different projects and tasks were in their life cycle. Tasks and projects were submitted, assigned, and organized to different assets.

Pros

  • It's very affordable
  • Vision Helpdesk has a lot of customization options
  • Vision Helpdesk has a lot of features

Cons

  • Vision Helpdesk has very little out of the box configurations. Almost everything has to be touched by someone.
  • While it has a lot of options, it's not that simple to integrate with other platforms.

Likelihood to Recommend

I think that there is probably nothing that Vision Helpdesk can't do given enough work to customize it. The problem is that you almost have to have someone dedicated to knowing everything there is to know about the system and then have them be the administrator of all the customizations and feature additions you want. It's great that it can do so much, but it's not great that it's so complicated and has very little out-of-the-box configurations.

LE
Lane Edwards
Assistant Operations Manager at b-glowing (11-50 employees)
Vetted Review
Vision Helpdesk
2 years of experience
View profile

Make your customers and employees happy:)

Rating: 10 out of 10

Use Cases and Deployment Scope

Our company provides computer, tablet and mobile service for end-users and are planning to get some business customers. We needed a good-looking platform for answering questions, managing problems and supporting our clients. We use it primarily to lower telephone calls and make e-mail responses more comfortable and not to forget about them. So we use the Vision Helpdesk system for managing tickets between first line support and tech service.

Pros

  • The best thing for us - the timer. It's really cool. We can start the timer and end it when support finishes. It's very important for working with other companies we give support for.
  • Good-looking, with good visualisation and usability dashboard.
  • Ticket transfer between support users, comments, ticket printing.
  • The best price and functionality, comparing to other help desks.
  • Support. Best support I have seen on internet. Helped with setup, and helped with few minor questions.

Cons

  • Integration with prestashop
  • Customising PDF export
  • Possibility to get custom SMS API

Likelihood to Recommend

We like timer feature, it's a good thing for working with clients.

VU
Verified User
Administrator in Customer Service (1-10 employees)
Vetted Review

Best Help desk software with excellent customer support features at affordable rate.

Rating: 10 out of 10

Use Cases and Deployment Scope

We are a web hosting service where customer support is of prime importance. We needed an easy to handle help desk software that helped with communicating with our customers. Previously we tried Kayako, but after we switched to Vision Helpdesk we hardly had any security issues. It is easy to install and our staff could easily use it which improved response time. We have been using Vision Helpdesk for six years, so I will give a 10/10 to this software in terms of usability, cost and security.

Pros

  • Ticket handling and Ticket Labeling.
  • We can offer anonymous white label support to our reseller hosting customers using their Satellite helpdesk feature.
  • The Blabby feature has been helpful to our staff members in terms of sharing knowledge or discussing any client issues internally to offer a fast resolution to customer issues.

Cons

  • Chat feature.
  • Remote desktop.
  • Get more integration with other software and Mobile apps.

Likelihood to Recommend

Vision Helpdesk helps with multiple company support and offers an excellent Blabby feature. Another great addition they have made to this software is a service desk with an ITIL /ITSM feature. This helps with our our multi-location office requirements issues.

MF
Max F
CTO in Information Technology at Webhostuk Ltd (11-50 employees)
Vetted Review
Vision Helpdesk
6 years of experience
View profile

Vision NGO

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We are a NGO and receiving a lot of emails from our clients. It is very difficult to organize the email traffic when you use the normal email client. Now we can login with more than one employee and have better communication with our clients.

Pros

  • Ticketing - We can communicate with more employees on Vision Helpdesk and with our clients. Emails are organized and professionally structured. People now know that we are a more professional NGO.
  • The advantage of using the social media plugins are a must! Previously we were commanded to login each time on a social media platform to check any mentioning or messages. Now it is all integrated in our new platform, Vision Helpdesk.

Cons

  • An iOS app xD..
  • Vision Helpdesk is a complete platform with a lot of features. The point is that we are a NGO and are not using all the features at all.

Likelihood to Recommend

I think that Vision Helpdesk is a good alternative for the other products, like Kayako or FreshDesk. Vision Helpdesk is for the smallest companies and [for] the biggest companies it is a good solution.

YC
Y Ce
Project Manager in Corporate at Celik IT (1-10 employees)
Vetted Review
Vision Helpdesk
1 year of experience