Make your customers and employees happy:)
February 03, 2016

Make your customers and employees happy:)

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vision Helpdesk

Our company provides computer, tablet and mobile service for end-users and are planning to get some business customers. We needed a good-looking platform for answering questions, managing problems and supporting our clients. We use it primarily to lower telephone calls and make e-mail responses more comfortable and not to forget about them. So we use the Vision Helpdesk system for managing tickets between first line support and tech service.
  • The best thing for us - the timer. It's really cool. We can start the timer and end it when support finishes. It's very important for working with other companies we give support for.
  • Good-looking, with good visualisation and usability dashboard.
  • Ticket transfer between support users, comments, ticket printing.
  • The best price and functionality, comparing to other help desks.
  • Support. Best support I have seen on internet. Helped with setup, and helped with few minor questions.
  • Integration with prestashop
  • Customising PDF export
  • Possibility to get custom SMS API
  • User-friendly, understandable design
I tried many different help desk systems, but finally I choose Vision Helpdesk as it is most affordable for a small business or small companies. As we are from Latvia, it is very hard to make business with lack of money. But we wanted to get a good product - it is the best choice. Best functionality for money, compared to other help desk systems. Very friendly support.
We like timer feature, it's a good thing for working with clients.

Vision Helpdesk Feature Ratings

Organize and prioritize service tickets
Subscription-based notifications
Ticket creation and submission
Ticket response
External knowledge base
Internal knowledge base
Customer portal
Social integration
Email support
Help Desk CRM integration
Not Rated

Using Vision Helpdesk

2 - We are quite a small company, we are two, who have contact with end-users, admin and tech. Some questions we can post in the knowledge base, some documentation in the download section. In future we are planing to connect more people for contacting and getting the next plan of Vision Helpdesk to administrate more of our customer companies.
2 - We are two, who uses help desk to contact end-users. Simple, fast.
  • Questions from customers
  • Incident cases
  • Creating some offers, connecting API to them and get the ticket "on air".
For us it's really best solution.

Evaluating Vision Helpdesk and Competitors

Yes - Other helpdesk software. The most possible variant was osTicket
  • Price
  • Product Features
  • Product Usability
  • Third-party Reviews
The most affordable price with most functions.
We are planning to upgrade our plan in future, to use the multi-company features.

Vision Helpdesk Support

Really fast support, helped to configure hosting, when I had problems with the installation. They helped with VH configuration.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
I got help with configuration, both hosting and system. Friendly support.

Using Vision Helpdesk

Really simple, good-looking interface, many features and customizations.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Reply tickets
  • Timer
  • Ticket printing
  • Can't mention any. For me - all ar clear