Make your customers and employees happy:)
February 03, 2016
Make your customers and employees happy:)
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Vision Helpdesk
Our company provides computer, tablet and mobile service for end-users and are planning to get some business customers. We needed a good-looking platform for answering questions, managing problems and supporting our clients. We use it primarily to lower telephone calls and make e-mail responses more comfortable and not to forget about them. So we use the Vision Helpdesk system for managing tickets between first line support and tech service.
Pros
- The best thing for us - the timer. It's really cool. We can start the timer and end it when support finishes. It's very important for working with other companies we give support for.
- Good-looking, with good visualisation and usability dashboard.
- Ticket transfer between support users, comments, ticket printing.
- The best price and functionality, comparing to other help desks.
- Support. Best support I have seen on internet. Helped with setup, and helped with few minor questions.
Cons
- Integration with prestashop
- Customising PDF export
- Possibility to get custom SMS API
- User-friendly, understandable design
I tried many different help desk systems, but finally I choose Vision Helpdesk as it is most affordable for a small business or small companies. As we are from Latvia, it is very hard to make business with lack of money. But we wanted to get a good product - it is the best choice. Best functionality for money, compared to other help desk systems. Very friendly support.
Vision Helpdesk Feature Ratings
Using Vision Helpdesk
2 - We are quite a small company, we are two, who have contact with end-users, admin and tech. Some questions we can post in the knowledge base, some documentation in the download section. In future we are planing to connect more people for contacting and getting the next plan of Vision Helpdesk to administrate more of our customer companies.
2 - We are two, who uses help desk to contact end-users. Simple, fast.
- Questions from customers
- Incident cases
- Creating some offers, connecting API to them and get the ticket "on air".
- Multi-companies
Evaluating Vision Helpdesk and Competitors
Yes - Other helpdesk software. The most possible variant was osTicket
- Price
- Product Features
- Product Usability
- Third-party Reviews
The most affordable price with most functions.
We are planning to upgrade our plan in future, to use the multi-company features.
Vision Helpdesk Implementation
Vision Helpdesk Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I got help with configuration, both hosting and system. Friendly support.
Using Vision Helpdesk
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Reply tickets
- Timer
- Ticket printing
- Can't mention any. For me - all ar clear
Yes, but I don't use it
Comments
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