TrustRadius
https://dudodiprj2sv7.cloudfront.net/product-logos/X6/an/9GNKTQ67VZ0S.PNGVision HelpdeskVision NGO2015-09-21T17:59:33.795ZWe are a NGO and receiving a lot of emails from our clients. It is very difficult to organize the email traffic when you use the normal email client. Now we can login with more than one employee and have better communication with our clients.,Ticketing - We can communicate with more employees on Vision Helpdesk and with our clients. Emails are organized and professionally structured. People now know that we are a more professional NGO.
The advantage of using the social media plugins are a must! Previously we were commanded to login each time on a social media platform to check any mentioning or messages. Now it is all integrated in our new platform, Vision Helpdesk.,An iOS app xD..
Vision Helpdesk is a complete platform with a lot of features. The point is that we are a NGO and are not using all the features at all.,9,Better communication. Organized.
Client structuring.,Freshdesk and KayakoY CeMake your customers and employees happy:)2016-02-03T15:41:20.249ZOur company provides computer, tablet and mobile service for end-users and are planning to get some business customers. We needed a good-looking platform for answering questions, managing problems and supporting our clients. We use it primarily to lower telephone calls and make e-mail responses more comfortable and not to forget about them. So we use the Vision Helpdesk system for managing tickets between first line support and tech service.,The best thing for us - the timer. It's really cool. We can start the timer and end it when support finishes. It's very important for working with other companies we give support for.
Good-looking, with good visualisation and usability dashboard.
Ticket transfer between support users, comments, ticket printing.
The best price and functionality, comparing to other help desks.
Support. Best support I have seen on internet. Helped with setup, and helped with few minor questions.,Integration with prestashop
Customising PDF export
Possibility to get custom SMS API,10,User-friendly, understandable design,osTicket, Zendesk, Kayako and Freshdesk,osTicket, Zendesk, Freshdesk,2,2,Questions from customers
Incident cases,Creating some offers, connecting API to them and get the ticket "on air".,Multi-companies,10,Yes,Price
Product Features
Product Usability
Third-party Reviews,We are planning to upgrade our plan in future, to use the multi-company features.,Don't know,No,10,10,No,I got help with configuration, both hosting and system. Friendly support.,Reply tickets
Timer
Ticket printing,Can't mention any. For me - all ar clear,Yes, but I don't use it,9Verified UserBest Help desk software with excellent customer support features at affordable rate.2015-10-28T21:02:24.094ZWe are a web hosting service where customer support is of prime importance. We needed an easy to handle help desk software that helped with communicating with our customers. Previously we tried Kayako, but after we switched to Vision Helpdesk we hardly had any security issues. It is easy to install and our staff could easily use it which improved response time. We have been using Vision Helpdesk for six years, so I will give a 10/10 to this software in terms of usability, cost and security.,Ticket handling and Ticket Labeling.
We can offer anonymous white label support to our reseller hosting customers using their Satellite helpdesk feature.
The Blabby feature has been helpful to our staff members in terms of sharing knowledge or discussing any client issues internally to offer a fast resolution to customer issues.,Chat feature.
Remote desktop.
Get more integration with other software and Mobile apps.,10,Most cost-effective help desk software I have researched from Kayako to SAAS [products] like Zendesk.
We got more features and easy customization done with Vision Helpdesk which where not possible for Zendesk and Kayako was too costly.
Ticket tracking has been easier and faster with Vision Helpdesk; for our web hosting business we prefer a download version which is not possible with SAAS help desk providers ( Zendesk or Freshdesk).,Kayako and ZendeskVerified User
Windows, Linux, Mac
Vision Helpdesk
5 Ratings
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