Vision Helpdesk: Feature rich, but overly complicated
September 26, 2019
My organization was using Vision Helpdesk as an internal ticketing system. We found that several of our departments had a lot going on …
Vision Helpdesk
Vision Helpdesk
Starting at $8 per month
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Pricing
View all pricingStarter Help Desk
$8
On Premise
per month per seat
Starter Help Desk
$12
Cloud
per month per seat
Pro Help Desk
$16
On Premise
per month per seat
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.visionhelpdesk.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $8 per month
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Product Details
What is Vision Helpdesk?
Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools.
Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API.
Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.
ITIL / ITSM Service Desk Software - Vision Helpdesk IT Service desk software follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). This product is a service desk that includes CMDB, Release Management, Change Management, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management.
Live Chat Software - A secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customers. Further, It aims to enhance customer support team productivity by giving them the ability to deliver quick and reliable support.
Vision Helpdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: Forums
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Q and A
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Phone support
- Supported: Social integration
- Supported: Email support
- Supported: Help Desk CRM integration
Additional Features
- Supported: Multi Channel Help Desk
- Supported: Multi Company Help Desk
- Supported: Blabby - Staff Collaboration
- Supported: Incident Billing
- Supported: Task Management
- Supported: Help Desk Gamification
- Supported: Help desk Automation, SLA and Escalation
- Supported: Knowledge-base Management
- Supported: Self service Customer Portal
- Supported: ITIL / ITSM Modules ( Incident, Problem, Change, Release, Service Catalog, Vendor Catalog, Product and Financial Management)
- Supported: Live Chat Software
Vision Helpdesk Screenshots
Vision Helpdesk Video
Customer Service Software by Vision Helpdesk - Help Desk Software, Satellite Help Desk, ITSM Service Desk & Live Chat Software.
Vision Helpdesk Downloadables
Vision Helpdesk Integrations
- GoTo Meeting
- LiveChat
- Jira Service Management (Jira Service Desk)
- PayPal Payments Pro
- Authorize.Net
- Stripe
- TeamViewer
- Webex Meetings
- GoToAssist
- WordPress
- Joomla!
- Sugar Sell (SugarCRM)
- Zapier
- Google+
- Comm100
- LiveZilla
- CMS and CRM Software integration
- Zopim
Vision Helpdesk Competitors
Vision Helpdesk Customer Size Distribution
| Consumers | 10% |
|---|---|
| Small Businesses (1-50 employees) | 40% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 10% |
Vision Helpdesk Technical Details
| Deployment Types | On-premise, SaaS |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | Global |
| Supported Languages | Multilingual Product |
Comparisons
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Frequently Asked Questions
How much does Vision Helpdesk cost?
Vision Helpdesk starts at $8.
What are Vision Helpdesk's top competitors?
What is Vision Helpdesk's best feature?
Reviewers rate Organize and prioritize service tickets and Subscription-based notifications and Customer portal highest, with a score of 8.
Who uses Vision Helpdesk?
The most common users of Vision Helpdesk are from Small Businesses (1-50 employees) and the Computer Hardware industry.
Reviews and Ratings
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September 26, 2019
Vision Helpdesk: Feature rich, but overly complicated
My organization was using Vision Helpdesk as an internal ticketing system. We found that several of our departments had a lot going on with different tasks and projects and management needed a way to keep track of what needed to be done and where different projects and tasks were in their life cycle. Tasks and projects were submitted, assigned, and organized to different assets.
- It's very affordable
- Vision Helpdesk has a lot of customization options
- Vision Helpdesk has a lot of features
- Vision Helpdesk has very little out of the box configurations. Almost everything has to be touched by someone.
- While it has a lot of options, it's not that simple to integrate with other platforms.
September 03, 2017
Vision NGO
We are a NGO and receiving a lot of emails from our clients. It is very difficult to organize the email traffic when you use the normal email client. Now we can login with more than one employee and have better communication with our clients.
- Ticketing - We can communicate with more employees on Vision Helpdesk and with our clients. Emails are organized and professionally structured. People now know that we are a more professional NGO.
- The advantage of using the social media plugins are a must! Previously we were commanded to login each time on a social media platform to check any mentioning or messages. Now it is all integrated in our new platform, Vision Helpdesk.
- An iOS app xD..
- Vision Helpdesk is a complete platform with a lot of features. The point is that we are a NGO and are not using all the features at all.
February 03, 2016
Make your customers and employees happy:)
Our company provides computer, tablet and mobile service for end-users and are planning to get some business customers. We needed a good-looking platform for answering questions, managing problems and supporting our clients. We use it primarily to lower telephone calls and make e-mail responses more comfortable and not to forget about them. So we use the Vision Helpdesk system for managing tickets between first line support and tech service.
- The best thing for us - the timer. It's really cool. We can start the timer and end it when support finishes. It's very important for working with other companies we give support for.
- Good-looking, with good visualisation and usability dashboard.
- Ticket transfer between support users, comments, ticket printing.
- The best price and functionality, comparing to other help desks.
- Support. Best support I have seen on internet. Helped with setup, and helped with few minor questions.
- Integration with prestashop
- Customising PDF export
- Possibility to get custom SMS API
October 28, 2015
Best Help desk software with excellent customer support features at affordable rate.
We are a web hosting service where customer support is of prime importance. We needed an easy to handle help desk software that helped with communicating with our customers. Previously we tried Kayako, but after we switched to Vision Helpdesk we hardly had any security issues. It is easy to install and our staff could easily use it which improved response time. We have been using Vision Helpdesk for six years, so I will give a 10/10 to this software in terms of usability, cost and security.
- Ticket handling and Ticket Labeling.
- We can offer anonymous white label support to our reseller hosting customers using their Satellite helpdesk feature.
- The Blabby feature has been helpful to our staff members in terms of sharing knowledge or discussing any client issues internally to offer a fast resolution to customer issues.
- Chat feature.
- Remote desktop.
- Get more integration with other software and Mobile apps.