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September 26, 2019
My organization was using Vision Helpdesk as an internal ticketing system. We found that several of our departments had a lot going on with different tasks and projects and management needed a way to keep track of what needed to be done and where different projects and tasks were in their life cycle. Tasks and projects were submitted, assigned, and organized to different assets.
- It's very affordable
- Vision Helpdesk has a lot of customization options
- Vision Helpdesk has a lot of features
- Vision Helpdesk has very little out of the box configurations. Almost everything has to be touched by someone.
- While it has a lot of options, it's not that simple to integrate with other platforms.
We are a NGO and receiving a lot of emails from our clients. It is very difficult to organize the email traffic when you use the normal email client. Now we can login with more than one employee and have better communication with our clients.
- Ticketing - We can communicate with more employees on Vision Helpdesk and with our clients. Emails are organized and professionally structured. People now know that we are a more professional NGO.
- The advantage of using the social media plugins are a must! Previously we were commanded to login each time on a social media platform to check any mentioning or messages. Now it is all integrated in our new platform, Vision Helpdesk.
- An iOS app xD..
- Vision Helpdesk is a complete platform with a lot of features. The point is that we are a NGO and are not using all the features at all.
October 28, 2015
We are a web hosting service where customer support is of prime importance. We needed an easy to handle help desk software that helped with communicating with our customers. Previously we tried Kayako, but after we switched to Vision Helpdesk we hardly had any security issues. It is easy to install and our staff could easily use it which improved response time. We have been using Vision Helpdesk for six years, so I will give a 10/10 to this software in terms of usability, cost and security.
- Ticket handling and Ticket Labeling.
- We can offer anonymous white label support to our reseller hosting customers using their Satellite helpdesk feature.
- The Blabby feature has been helpful to our staff members in terms of sharing knowledge or discussing any client issues internally to offer a fast resolution to customer issues.
- Chat feature.
- Remote desktop.
- Get more integration with other software and Mobile apps.
February 03, 2016
Our company provides computer, tablet and mobile service for end-users and are planning to get some business customers. We needed a good-looking platform for answering questions, managing problems and supporting our clients. We use it primarily to lower telephone calls and make e-mail responses more comfortable and not to forget about them. So we use the Vision Helpdesk system for managing tickets between first line support and tech service.
- The best thing for us - the timer. It's really cool. We can start the timer and end it when support finishes. It's very important for working with other companies we give support for.
- Good-looking, with good visualisation and usability dashboard.
- Ticket transfer between support users, comments, ticket printing.
- The best price and functionality, comparing to other help desks.
- Support. Best support I have seen on internet. Helped with setup, and helped with few minor questions.
- Integration with prestashop
- Customising PDF export
- Possibility to get custom SMS API
Vision Helpdesk Scorecard Summary
Feature Scorecard Summary
What is Vision Helpdesk?
Vision Helpdesk, which started in 2005 as a simple help desk software has now evolved into three customer service and IT support management tools.
Help Desk Software - An all-in-one multi channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, API and more.
Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.
ITIL / ITSM Service Desk Software - Vision Helpdesk IT Service desk software follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). This product is a service desk that includes CMDB, Release Management, Change Management, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management.
Categories: Help Desk
Vision Helpdesk Screenshots
Vision Helpdesk Video
Vision Helpdesk - Multi Company Help Desk Software
Vision Helpdesk Integrations
GoToMeeting, LiveChat, Jira Service Management (Jira Service Desk), PayPal Payments, Authorize.Net, Stripe, TeamViewer, Cisco Webex Meetings, GoToAssist Remote Support, WordPress, Joomla!, Sugar Sell (SugarCRM), Facebook, Google+, Twitter, Comm100, LiveZilla, CMS and CRM Software integration, Zopim, Zapier
Vision Helpdesk Competitors
Vision Helpdesk Pricing
- Has featureFree Trial Available?Yes
- Has featureFree or Freemium Version Available?Yes
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?No
| On-premise Edition | Pricing Details | Terms |
|---|---|---|
| Help Desk Software | $7 | Per Seat per Month |
| Satellite Help Desk | $14 | Per Seat per Month |
| IT Service Desk | $21 | Per Seat per Month |
| SaaS Edition | Pricing Details | Terms |
|---|---|---|
| Help Desk Software | $7 | Per User per Month |
| Satellite Help Desk | $14 | Per User per Month |
| IT Service Desk | $21 | Per User per Month |
Vision Helpdesk Support Options
| Free Version | Paid Version | |
|---|---|---|
| Live Chat | ||
| Forum/Community | ||
| FAQ/Knowledgebase | ||
| Skype | ||
| Phone | ||
| Social Media | ||
| Video Tutorials / Webinar |
Vision Helpdesk Technical Details
| Deployment Types: | On-premise, SaaS |
|---|---|
| Operating Systems: | Windows, Linux, Mac |
| Mobile Application: | Apple iOS, Android, Windows Phone |
| Supported Countries: | Global |
| Supported Languages: | Multilingual Product |
Frequently Asked Questions
What are Vision Helpdesk's top competitors?
What is Vision Helpdesk's best feature?
Reviewers rate Organize and prioritize service tickets and Subscription-based notifications and Customer portal highest, with a score of 8.
Who uses Vision Helpdesk?
The most common users of Vision Helpdesk are Small Businesses from the Computer Hardware industry.