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https://media.trustradius.com/product-logos/X6/an/9GNKTQ67VZ0S.PNGVision NGOWe are a NGO and receiving a lot of emails from our clients. It is very difficult to organize the email traffic when you use the normal email client. Now we can login with more than one employee and have better communication with our clients.,Ticketing - We can communicate with more employees on Vision Helpdesk and with our clients. Emails are organized and professionally structured. People now know that we are a more professional NGO. The advantage of using the social media plugins are a must! Previously we were commanded to login each time on a social media platform to check any mentioning or messages. Now it is all integrated in our new platform, Vision Helpdesk.,An iOS app xD.. Vision Helpdesk is a complete platform with a lot of features. The point is that we are a NGO and are not using all the features at all.,9,Better communication. Organized. Client structuring.,Freshdesk and KayakoMake your customers and employees happy:)Our company provides computer, tablet and mobile service for end-users and are planning to get some business customers. We needed a good-looking platform for answering questions, managing problems and supporting our clients. We use it primarily to lower telephone calls and make e-mail responses more comfortable and not to forget about them. So we use the Vision Helpdesk system for managing tickets between first line support and tech service.,The best thing for us - the timer. It's really cool. We can start the timer and end it when support finishes. It's very important for working with other companies we give support for. Good-looking, with good visualisation and usability dashboard. Ticket transfer between support users, comments, ticket printing. The best price and functionality, comparing to other help desks. Support. Best support I have seen on internet. Helped with setup, and helped with few minor questions.,Integration with prestashop Customising PDF export Possibility to get custom SMS API,10,User-friendly, understandable design,osTicket, Zendesk, Kayako and Freshdesk,osTicket, Zendesk, Freshdesk,2,2,Questions from customers Incident cases,Creating some offers, connecting API to them and get the ticket "on air".,Multi-companies,10,Yes,Price Product Features Product Usability Third-party Reviews,We are planning to upgrade our plan in future, to use the multi-company features.,Don't know,No,10,10,No,I got help with configuration, both hosting and system. Friendly support.,Reply tickets Timer Ticket printing,Can't mention any. For me - all ar clear,Yes, but I don't use it,9Best Help desk software with excellent customer support features at affordable rate.We are a web hosting service where customer support is of prime importance. We needed an easy to handle help desk software that helped with communicating with our customers. Previously we tried Kayako, but after we switched to Vision Helpdesk we hardly had any security issues. It is easy to install and our staff could easily use it which improved response time. We have been using Vision Helpdesk for six years, so I will give a 10/10 to this software in terms of usability, cost and security.,Ticket handling and Ticket Labeling. We can offer anonymous white label support to our reseller hosting customers using their Satellite helpdesk feature. The Blabby feature has been helpful to our staff members in terms of sharing knowledge or discussing any client issues internally to offer a fast resolution to customer issues.,Chat feature. Remote desktop. Get more integration with other software and Mobile apps.,10,Most cost-effective help desk software I have researched from Kayako to SAAS [products] like Zendesk. We got more features and easy customization done with Vision Helpdesk which where not possible for Zendesk and Kayako was too costly. Ticket tracking has been easier and faster with Vision Helpdesk; for our web hosting business we prefer a download version which is not possible with SAAS help desk providers ( Zendesk or Freshdesk).,Kayako and Zendesk
  3. Vision Helpdesk Reviews
Windows, Linux, Mac
Vision Helpdesk
5 Ratings
Score 8.6 out of 101
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Vision Helpdesk Reviews

Vision Helpdesk
5 Ratings
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Score 8.6 out of 101

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Reviews (1-3 of 3)

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Y Ce profile photo
September 03, 2017

Vision NGO

Y Ce
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are a NGO and receiving a lot of emails from our clients. It is very difficult to organize the email traffic when you use the normal email client. Now we can login with more than one employee and have better communication with our clients.
  • Ticketing - We can communicate with more employees on Vision Helpdesk and with our clients. Emails are organized and professionally structured. People now know that we are a more professional NGO.
  • The advantage of using the social media plugins are a must! Previously we were commanded to login each time on a social media platform to check any mentioning or messages. Now it is all integrated in our new platform, Vision Helpdesk.
  • An iOS app xD..
  • Vision Helpdesk is a complete platform with a lot of features. The point is that we are a NGO and are not using all the features at all.
I think that Vision Helpdesk is a good alternative for the other products, like Kayako or Freshdesk. Vision Helpdesk is for the smallest companies and [for] the biggest companies it is a good solution.
Read Y Ce's full review
No photo available
February 03, 2016

Make your customers and employees happy:)

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our company provides computer, tablet and mobile service for end-users and are planning to get some business customers. We needed a good-looking platform for answering questions, managing problems and supporting our clients. We use it primarily to lower telephone calls and make e-mail responses more comfortable and not to forget about them. So we use the Vision Helpdesk system for managing tickets between first line support and tech service.
  • The best thing for us - the timer. It's really cool. We can start the timer and end it when support finishes. It's very important for working with other companies we give support for.
  • Good-looking, with good visualisation and usability dashboard.
  • Ticket transfer between support users, comments, ticket printing.
  • The best price and functionality, comparing to other help desks.
  • Support. Best support I have seen on internet. Helped with setup, and helped with few minor questions.
  • Integration with prestashop
  • Customising PDF export
  • Possibility to get custom SMS API
We like timer feature, it's a good thing for working with clients.
Read this authenticated review
No photo available
October 28, 2015

Best Help desk software with excellent customer support features at affordable rate.

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are a web hosting service where customer support is of prime importance. We needed an easy to handle help desk software that helped with communicating with our customers. Previously we tried Kayako, but after we switched to Vision Helpdesk we hardly had any security issues. It is easy to install and our staff could easily use it which improved response time. We have been using Vision Helpdesk for six years, so I will give a 10/10 to this software in terms of usability, cost and security.
  • Ticket handling and Ticket Labeling.
  • We can offer anonymous white label support to our reseller hosting customers using their Satellite helpdesk feature.
  • The Blabby feature has been helpful to our staff members in terms of sharing knowledge or discussing any client issues internally to offer a fast resolution to customer issues.
  • Chat feature.
  • Remote desktop.
  • Get more integration with other software and Mobile apps.
Vision Helpdesk helps with multiple company support and offers an excellent Blabby feature. Another great addition they have made to this software is a service desk with an ITIL /ITSM feature. This helps with our our multi-location office requirements issues.
Read this authenticated review

Vision Helpdesk Scorecard Summary

Likelihood to Recommend (5)
8.6
Likelihood to Renew (1)
9.1
Usability (1)
8.2
Support (1)
9.1
Implementation (1)
9.1

Feature Scorecard Summary

Organize and prioritize service tickets (2)
8.0
Subscription-based notifications (2)
7.0
Ticket creation and submission (2)
7.0
Ticket response (2)
9.0
External knowledge base (1)
9.1
Internal knowledge base (1)
9.1
Customer portal (2)
8.0
Social integration (2)
8.0
Email support (2)
9.0

About Vision Helpdesk

Vision Helpdesk, which started in 2005 as a simple help desk software has now evolved into three customer service and IT support management tools. 

Help Desk Software - An all-in-one multi channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, API and more.

Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place. 

ITIL / ITSM Service Desk Software -  Vision Helpdesk IT Service desk software follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). This product is a service desk that includes CMDB, Release Management, Change Management, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management.



Categories:  Help Desk

Vision Helpdesk Features

Incident and problem management Features
Has featureOrganize and prioritize service tickets
Does not have featureExpert directory
Has featureSubscription-based notifications
Does not have featureITSM collaboration and documentation
Has featureTicket creation and submission
Has featureTicket response
Has featureAutomated responses
Has featureAttachments/Screencasts
Has featureSLA management
Self Help Community Features
Has featureForums
Has featureExternal knowledge base
Has featureInternal knowledge base
Has featureQ and A
Has featureSurveys/polls
Multi-Channel Help Features
Has featureCustomer portal
Has featureLive help chat
Has featurePhone support
Does not have featureIVR
Does not have featureCall scripting
Has featureSocial integration
Has featureEmail support
Has featureHelp Desk CRM integration
Additional Features
Has featureMulti Channel Help Desk
Has featureMulti Company Help Desk
Has featureBlabby - Staff Collaboration
Has featureIncident Billing
Has featureTask Management
Has featureHelp Desk Gamification
Has featureHelp desk Automation, SLA and Escalation
Has featureKnowledge-base Management
Has featureSelf service Customer Portal
Has featureITIL / ITSM Modules ( Incident, Problem, Change, Release, Service Catalog, Vendor Catalog, Product and Financial Management)

Vision Helpdesk Screenshots

Vision Helpdesk Integrations

GoToMeeting, LiveChat, Jira Service Desk, PayPal Payments, Authorize.Net, Stripe, TeamViewer, Webex Meetings, RescueAssist, WordPress, Joomla!, SugarCRM, Facebook, Google+, Twitter, Comm100, LiveZilla, CMS and CRM Software integration, Zopim, Zapier

Vision Helpdesk Competitors

Pricing

Has featureFree Trial Available?Yes
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Help Desk Software$7Per Seat per Month
Satellite Help Desk$14Per Seat per Month
IT Service Desk$21Per Seat per Month
SaaS EditionPricing DetailsTerms
Help Desk Software$7Per User per Month
Satellite Help Desk$14Per User per Month
IT Service Desk$21Per User per Month

Vision Helpdesk Support Options

 Free VersionPaid Version
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Skype
Phone
Social Media
Video Tutorials / Webinar

Vision Helpdesk Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Windows Phone
Supported Countries:Global
Supported Languages: Multilingual Product