Item: Vision Helpdesk
Rating: 9
Author: Y Ce

Overall Satisfaction with Vision Helpdesk

Use Cases and Deployment Scope

We are a NGO and receiving a lot of emails from our clients. It is very difficult to organize the email traffic when you use the normal email client. Now we can login with more than one employee and have better communication with our clients.

Pros and Cons

Pros

Ticketing - We can communicate with more employees on Vision Helpdesk and with our clients. Emails are organized and professionally structured. People now know that we are a more professional NGO.
The advantage of using the social media plugins are a must! Previously we were commanded to login each time on a social media platform to check any mentioning or messages. Now it is all integrated in our new platform, Vision Helpdesk.

Cons

An iOS app xD..
Vision Helpdesk is a complete platform with a lot of features. The point is that we are a NGO and are not using all the features at all.

Return on Investment

Better communication. Organized.
Client structuring.

Alternatives Considered

Freshdesk and Kayako

Vision Helpdesk was more open for an NGO while the other companies were more attended on the "big-money", which we don't have as an NGO. Second point is that Vision Helpdesk is very easy and simple to use. Not too much installation, programming etc.

Likelihood to Recommend

I think that Vision Helpdesk is a good alternative for the other products, like Kayako or Freshdesk. Vision Helpdesk is for the smallest companies and [for] the biggest companies it is a good solution.

Vision Helpdesk Feature Ratings

Comments

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Vision NGO

Software Version

Modules Used