Vision NGO
Updated September 03, 2017

Vision NGO

Y Ce | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

4.3.2 Stable

Modules Used

  • Ticketing

Overall Satisfaction with Vision Helpdesk

We are a NGO and receiving a lot of emails from our clients. It is very difficult to organize the email traffic when you use the normal email client. Now we can login with more than one employee and have better communication with our clients.
  • Ticketing - We can communicate with more employees on Vision Helpdesk and with our clients. Emails are organized and professionally structured. People now know that we are a more professional NGO.
  • The advantage of using the social media plugins are a must! Previously we were commanded to login each time on a social media platform to check any mentioning or messages. Now it is all integrated in our new platform, Vision Helpdesk.
  • An iOS app xD..
  • Vision Helpdesk is a complete platform with a lot of features. The point is that we are a NGO and are not using all the features at all.
  • Better communication. Organized.
  • Client structuring.
Vision Helpdesk was more open for an NGO while the other companies were more attended on the "big-money", which we don't have as an NGO. Second point is that Vision Helpdesk is very easy and simple to use. Not too much installation, programming etc.
I think that Vision Helpdesk is a good alternative for the other products, like Kayako or Freshdesk. Vision Helpdesk is for the smallest companies and [for] the biggest companies it is a good solution.

Vision Helpdesk Feature Ratings

Organize and prioritize service tickets
8
Subscription-based notifications
7
Ticket creation and submission
7
Ticket response
9
External knowledge base
Not Rated
Internal knowledge base
Not Rated
Customer portal
8
Social integration
8
Email support
9
Help Desk CRM integration
Not Rated