Best Help desk software with excellent customer support features at affordable rate.
October 28, 2015

Best Help desk software with excellent customer support features at affordable rate.

Max F | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

V4

Modules Used

  • Customer Support Software

Overall Satisfaction with Vision Helpdesk

We are a web hosting service where customer support is of prime importance. We needed an easy to handle help desk software that helped with communicating with our customers. Previously we tried Kayako, but after we switched to Vision Helpdesk we hardly had any security issues. It is easy to install and our staff could easily use it which improved response time. We have been using Vision Helpdesk for six years, so I will give a 10/10 to this software in terms of usability, cost and security.
  • Ticket handling and Ticket Labeling.
  • We can offer anonymous white label support to our reseller hosting customers using their Satellite helpdesk feature.
  • The Blabby feature has been helpful to our staff members in terms of sharing knowledge or discussing any client issues internally to offer a fast resolution to customer issues.
  • Chat feature.
  • Remote desktop.
  • Get more integration with other software and Mobile apps.
  • Most cost-effective help desk software I have researched from Kayako to SAAS [products] like Zendesk.
  • We got more features and easy customization done with Vision Helpdesk which where not possible for Zendesk and Kayako was too costly.
  • Ticket tracking has been easier and faster with Vision Helpdesk; for our web hosting business we prefer a download version which is not possible with SAAS help desk providers ( Zendesk or Freshdesk).
We have personally used Kayako for couple of years, but it lacks in terms of features and is very costly compared to Vision Helpdesk and has less features.We have [used] trials of Zendesk but it is SAAS based with many restrictions. Vision Helpdesk can offer a multi-company satellite help desk feature which is not offered by any other download version customer support product. Vision HelpDesk offers a Blabby feature which is another unique feature. One of the most important factors is it costs much less than any other help desk software provider when compared to the the features they offer.
Vision Helpdesk helps with multiple company support and offers an excellent Blabby feature. Another great addition they have made to this software is a service desk with an ITIL /ITSM feature. This helps with our our multi-location office requirements issues.