TrustRadius: an HG Insights company

AgentHub

Score4 out of 10

1 Reviews and Ratings

What is AgentHub?

Vistio AgentHub's live on-screen guidance aims to eliminate guesswork and stress so agents can confidently, quickly, and accurately resolve any customer inquiry. Through interactive and rules-based scripting, AgentHub is designed to put the right answers at agents’ fingertips right when they need it—allowing them to navigate interactions, regardless of their experience level. Vistio states the result is specific and measurable improvements in KPIs in just 90 days.

Categories & Use Cases

Media

Screenshot of Guided call openings ensure proper authentication and helps the agent begin the call with confidence.
Screenshot of Guided diagnosis helps the agent correctly uncover the customer’s issue and reason for the call.
Screenshot of Contextual guidance leads the agent through what to say and how to solve a specific issue and keeps agents from deviating from SOPs. This includes compliance language cues that ensure any compliance language is read correctly and systematically.
Screenshot of Guided call closings confirm that the customer’s issue was resolved and that the agent properly closes the call.
Screenshot of Automatically-generated call notes and dispositions produce consistent notes and disposition calls using approved call outcome selections, greatly improving note consistency and reducing after call wrap time. Standardized note formats allow for the generation of reliable data and improved reporting on call handling.

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Screenshot of Guided call openings ensure proper authentication and helps the agent begin the call with confidence.

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