Name: Meet Voiceform: Voice, Audio, Video and Text Survey and Form Tools for Customer & Employee Feedback
Uploaded: 2022-10-06T19:23:08.000Z
Duration: 1 min 23 s
Description: Voiceform lets users create voice, video and text surveys and forms that feel like a conversation. Collect and share rich data and feedback. Collect an audience's voice, and hear the customer on a deeper and more contextual level.

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### Survey Design and Logic
Users generally appreciate Voiceform's user-friendly interface and the ability to create surveys with various question types, including voice recordings. While some users mention limitations in question types and customization options, they acknowledge the platform's potential for enhancing survey design and logic capabilities. The feature of recording and uploading audio responses is particularly highlighted as a unique and valuable aspect of Voiceform's survey functionality. Despite some minor drawbacks, users find Voiceform to be a promising tool for improving the survey experience and data collection process.

### Feedback Collection and Analysis
User feedback on Voiceform's feedback collection and analysis capabilities varies, with some praising its innovative approach to capturing feedback while others express a desire for more customization options. Users appreciate the ease of setting up surveys and the ability to collect feedback in a conversational and personal manner. The platform's focus on audio responses is seen as a unique and effective way to gather qualitative data. However, some users feel that additional customization features would enhance their experience with Voiceform. Despite this, the overall sentiment leans towards positive, with users valuing the platform's efficiency in collecting and analyzing feedback from customers and clients.

### Customer and Client Engagement
Users consistently highlight Voiceform's exceptional customer and client engagement capabilities, emphasizing the platform's effectiveness in capturing genuine feedback and enhancing communication with clients. The ability to listen to clients' voices and emotions directly has been a game-changer, allowing for a deeper connection and understanding of their needs. Clients appreciate the ease of use and the personalized touch that Voiceform brings to the feedback collection process, ultimately leading to improved customer satisfaction and streamlined interactions. The platform's focus on enhancing customer experience through innovative engagement strategies has garnered positive feedback, with users noting significant time savings and increased productivity in their client interactions.

### Audio and Transcription Features
Reviewers unanimously praise Voiceform's audio recording and transcription capabilities. Users appreciate the ease of collecting feedback through audio responses, noting that it enhances communication with clients and streamlines the interview process. The ability to transcribe responses accurately in multiple languages is highlighted as a valuable feature, allowing for quick integration into reports and presentations. Despite a few technical glitches reported by some users, the overall sentiment towards Voiceform's audio and transcription features remains positive, with users finding them instrumental in improving user engagement and data collection processes.

### Multilingual Support
Users have expressed appreciation for Voiceform's multilingual support, particularly highlighting the convenience of transcriptions available in 12 different languages. The accuracy of the transcribed results has been noted as a valuable feature, enabling users to easily incorporate responses into their reports without the need for extensive rewriting. Additionally, users have requested further enhancements such as the ability to translate transcriptions and support for additional languages like Cantonese. The Voiceform team's responsiveness to feedback and feature requests has been commended, indicating a positive user experience with the platform's multilingual capabilities.

### Data Collection and Management
Users are consistently praising Voiceform's innovative approach to data collection and management through audio answers from respondents. The ability to collect data quickly and efficiently, without the need for extensive manual input, has been a standout feature for many users. Despite some minor concerns about pricing, the overall consensus is that Voiceform's data collection and management capabilities offer a streamlined and effective solution for gathering valuable insights from clients and customers. The ease of use and the time-saving nature of the platform have been highlighted as key benefits, making it a valuable tool for businesses looking to enhance their data collection processes.

### Form Customization and Integration
While some users appreciate the unique features offered by Voiceform's form customization and integration, such as the ability to choose response formats and the distinctive features available, others find the current customization options limited and in need of improvement. The desire for additional functionalities like translation capabilities, more language options, and email notifications for form submissions indicates a mixed sentiment regarding the platform's form customization and integration capabilities. Users are looking forward to enhancements such as automatic response saving and custom domain options to further enhance their experience with Voiceform.

### User Experience and Interface
Users appreciate Voiceform's user-friendly interface and the ease with which they can engage with the platform. The ability to personalize interactions through voice responses has garnered positive feedback, particularly from individuals in podcasting and radio hosting. The feature that allows users to record their voices without the need for special equipment has been highlighted as a convenient and valuable aspect of Voiceform's interface. Additionally, the flexibility and quick setup process have been commended, indicating a strong user experience overall.

Users who have tried Voiceform recommend the software for several reasons. Firstly, they suggest trying Voiceform to stand out and make forms more personal by creating unique and personalized forms. This can help differentiate their brand or organization. Secondly, users recommend using Voiceform as a way to understand clients in a different way. By using this software, businesses can gain insights into their customers' preferences, needs, and expectations, helping them tailor their offerings accordingly. Lastly, Voiceform is highly regarded for its versatility in various areas such as surveys, support, feedback, and testimonials. It offers a comprehensive solution for collecting valuable information from users and customers. Another advantage highlighted by users is that Voiceform does not require creating an account, making it convenient and hassle-free to use. Overall, users find Voiceform helpful for understanding customer demands and enhancing their interaction with clients.

Voiceform has helped solve a variety of business problems by providing a personal and conversational way to collect feedback. Users have found that Voiceform eliminates the need to figure out how to record audio files for feedback, saving time and generating engagement in a brand new way. The product has been used for various purposes, such as gathering listener questions for podcast shows, conducting live videos with interactive questionnaires, and handling customer support tickets. Additionally, Voiceform has streamlined the hiring process by allowing users to listen to applicants' answers to questions and tailor solutions to clients' needs before the first contact.

Voiceform has also made it easier for online businesses to get immediate responses from customers and future clients. The ability to collect audio responses has resulted in faster survey completion and more detailed answers compared to written responses. Users have found that audio responses are more impactful than surveys and reduce the inconvenience of typing and transcribing. Moreover, collecting survey answers in audio format saves time and doesn't interrupt respondents' day. Voiceform has reduced friction and improved customer experience by allowing clients to record long answers with minimal effort, especially on smartphones.

Overall, users have found that Voiceform solves the problem of capturing feedback in a user-friendly, instant, and personalized manner. It enhances opportunities for engagement, creates user-driven content segments, and provides valuable insights into customer emotions and thoughts in real-time.

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

Standard Monthly

Individual Plan - Advantage Annual

Individual Plan - Premier Annual

Team Advantage

Team Premier

Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack, users can capture responses, store the information and share it with their teams.

Voiceform

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

Voiceform lets users create voice, video and text surveys and forms that feel like a conversation. Collect and share rich data and feedback. Collect an audience's voice, and hear the customer on a deeper and more contextual level.

Meet Voiceform: Voice, Audio, Video and Text Survey and Form Tools for Customer & Employee Feedback

Voiceform lets you create voice, video and text surveys and forms that feel like a conversation. Collect and share rich data and feedback. Collect your audience's voice, and hear your customer on a deeper and more contextual level.

Survey Format & Appearance

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Survey templates

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Themes

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Custom logo/branding

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Analytics

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

Survey Integrations

Features that allow users to integrate a survey tool with another system or tool.

CRM Integration

Survey respondent pools or segmentations can be drawn from contacts already in the company’s CRM and/or respondents’ contact information can be pulled into the CRM.

Social media integration

Supports social sharing, posting, registration via social profile credentials, and/or embedded social content.

E-commerce integration

Integrates with e-commerce or billing/payment tools.

Voiceform

Overview

What is Voiceform?