Cisco Webex Review.
Use Cases and Deployment Scope
We used email. After switching to Cisco Webex, many things can be handled much faster and more efficiently. Many of our clients have also found that they communicate better with us using Cisco Webex. We have numerous client project rooms and rooms for reporting breakdowns there. We can easily set up video meetings, use chat, and share files.
Pros
- Chat, voice and video calls, file exchange.
- Convenient creation of teams, project rooms and special-purpose rooms and teams.
- Integration and support of physical devices such as telephones and video terminals.
- Creating chat threads, forwarding messages, referencing messages, and searching
- Central definition of security policies for the entire organization and end-to-end encryption.
Cons
- I miss integration with some products offered by the competition, such as Wazuh or Red Hat Ansible Automation Platform.
- Sometimes, when you paste the URL, editing it is problematic, and you have to delete the message and create it again.
- A function that knows better what I want to write or how to format, but it can be turned off, and I have it turned off. It really irritated me at first.
- I miss the chat clearing function; sometimes you have a confidential conversation, and it would be nice to delete everything, specifying, e.g., the date from when, instead of deleting each subsequent message.
Return on Investment
- Faster ability to determine who should do what or what needs to be done, including specifying details.
- Easier work on multiple projects at the same time.
- Easy and quick option to establish a voice and video meeting.
- An easy and secure way to exchange files.
Alternatives Considered
Microsoft Teams and Zoom Events & Webinars
Other Software Used
Cisco UCS Series, Cisco Application Centric Infrastructure (Cisco ACI), Cisco Secure Firewall, Cisco Unified Communications Manager (Call Manager), Cisco Secure Email Threat Defense
