Webex App

Score8.6 out of 10

1,743 Reviews and Ratings

What is Webex App?

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

Categories & Use Cases

Chat
Instant messaging tool allows users to communicate with select other users in real-time threads.
Category average: 0
Integrates with Outlook
Integrates with Microsoft Outlook to tie in email threads.
Category average: 0
Mobile Access
Mobile access is the ability to access the software from a smartphone or tablet.
Category average: 0

Gantt Charts
Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.
Category average: 0
Integrates with Google Drive
Integrates with Google's cloud storage platform, Google Drive.
Category average: 0
Integrates with Gmail and Google Hangouts
Integrates with Gmail and Google Hangouts.
Category average: 0

#1 most frequent

Professional, Scientific, and Technical Services

16.6%

21,285 installations of 127,890

“It's our main chat application and video call application.”
— Product designer, Paychex (5001-10,000 employees)

#2 most frequent

Manufacturing

6.5%

8,373 installations of 127,890

#3 most frequent

Information

6.5%

8,332 installations of 127,890

“In our organization, we use Webex App on a daily basis to meet or message my Cisco counterparts”
— partner manager, orange business (10,001+ employees)

Justin Sample

Network Manager in Information Technology at Albuquerque Water Utility Authority (501-1000 employees employees)

Use Cases and Deployment Scope

In our organization we use the Webex App for IM, Phone calls and meetings. We heavily use it to collaborate with internal staff as well as partners and vendors. We like that Webex App has many collaboration tools in one place (phone, IM, meeting). We no longer have to guess if an employee is available or not. We appreciate that Webex app is available on mobile devices thus making our workforce reachable at any time.

Pros

Meetings
Collaboration with internal and external staff
Spaces makes it easier for large teams to collaborate and if needed receive specific info and alerts

Cons

The integration with other Collab tools such as MS office products and share point could be better
it seems like it should be easier to integrate a "bot" in a space via control hub. the process in control hub is cumbersome.

Return on Investment

Webex app has allowed us to get rid of duplicate tools and save cost

Alternatives Considered

Microsoft Teams

Other Software Used

Microsoft Teams

Flemming Ortvald View profile

Senior Consultant, Cisco UC in Professional Services at TDC NetDesign (201-500 employees employees)

Use Cases and Deployment Scope

We routinely utilize Webex (Teams) for both group, department and company wide collaboration. Also a great tool for customer interaction. The ability to share screen and files are a great enabler in everyday interactions. The ease of inviting non-organization participants are a huge bonus.

Pros

interaction
screen share
voice and video

Cons

virtual background cpu demands

Return on Investment

facilitate quick interactions with both internal and external parties
see who are available

Alternatives Considered

Microsoft Teams

Other Software Used

Microsoft Teams, Microsoft Office 2016 (discontinued)

Usability

Tim Roberts View profile

IT Network Coordinator in Information Technology at Environmental Products & Services of Vermont (201-500 employees employees)

Use Cases and Deployment Scope

It started as a single branch that has now been added to more and more, helps integrate them all together, adds more functionality with the collaboration tools, messaging, screen sharing, etc, yet also saving on total cost for the whole company. The fact that most of the exact same functions that work in the mobile app mirror the desktop phone and desktop application.

Pros

Collaboration
Messaging
Cost savings

Cons

Advertisement
Provide Webex Teams 2.0 to 1.0 users.
Provide training for end users as the app updates and adds features.

Return on Investment

Massive ROI compared to legacy PBX.
Added functionality but still lowered cost.
Pushback from business who are not used to collaboration tools.

Alternatives Considered

Zoom, GoToMeeting, Intermedia AnyMeeting Pro and Microsoft Teams

Other Software Used

Splashtop, Microsoft 365

Jacqueline Aessa

CSS in Engineering at Butcher and Suter (201-500 employees employees)

Use Cases and Deployment Scope

I use the Webex app to receive and make calls to out-of-town customers and colleagues. attending meetings and scheduling my own meetings. retrieve recordings, meeting summaries, and transcriptions. collaboration with customers and team members in spaces. retrieving voicemails. Attend meetings that are scheduled in Microsoft Teams. Adjusting my status based on the work needs where focus is required. setting spaces with multiple vendors to enable collective communication and provide documentation. retrieve links and older documents from previous spaces. Another great advantage recently implemented is the use of space for TAC cases.

Pros

Spaces organization and grouping.
Ease of creating spaces for customer and troubleshooting.
One platform for calling, meeting and messaging.
Track of meetings, recording and summerys.

Cons

Sharing the recording of the meeting and summaries with outsiders.
See the status of Cisco people to determine if they are available or not.

Return on Investment

Positive- no need for hard devise that need maintenance.
Update managed by cisco.
Accessible from any where on a mobile devise.
Amazing communication application.

Alternatives Considered

Microsoft Teams

Other Software Used

Webex Calling, Webex Contact Center, Webex Connect

Mark Canale

Director of Network Centers in Information Technology at Northland Communications (51-200 employees employees)

Use Cases and Deployment Scope

We use Webex App for all collaboration including SharePoint files. Having one spot for any type of collaboration is key for us. We do share a large amount of files with each other so the sync to SharePoint and also searching in a space is key.

Pros

Sharing files
One place for collaboration
Presence of team
Quick spin up of call or meeting.

Cons

Presence integration for 3 party contact centers

Return on Investment

Quick collaboration
Instant meetings with AI feedback
Cross department collaboration

Alternatives Considered

Microsoft Teams

Zoom Workplace

Slack

Microsoft Teams

Webex App

What is Webex App?

Categories & Use Cases

Webex App Key Features

Top Performing Features

Chat

Integrates with Outlook

Mobile Access

Areas for Improvement

Gantt Charts

Integrates with Google Drive

Integrates with Gmail and Google Hangouts

Most Frequent Users

Professional, Scientific, and Technical Services

Manufacturing

Information

Webex App Reviews

Use Cases and Deployment Scope

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Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Alternatives Considered

Other Software Used

Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Webex App Alternatives