Webex Calling Reviews & Insights

Score8.8 out of 10

475 Reviews and Ratings

Overview

Synthesised from 24 reviews | Last Published June 9, 2026

Webex Calling is primarily utilized by organizations to facilitate international communication, addressing the business problem of high costs associated with cross-border calls, with 29% of reviewers specifically highlighting its effectiveness in this area. It also serves as a comprehensive collaboration tool, supporting various functions like chatting, messaging, meetings, and scheduling. In TrustRadius reviews, users consistently praise its high call quality, ease of use, and robust security measures, positioning it as a reliable communication solution for diverse work environments.

Reviewers frequently integrate Webex Calling with other Cisco products, such as Webex Meetings and Messaging, to achieve a more unified and efficient communication ecosystem. However, areas for improvement include mobile application performance, which some reviewers note has issues like dropped calls and sluggishness, and an outdated user interface. Despite these concerns, the platform is recognized for providing a secure and integrated communication experience.

Pros

High call quality with clear voice and video, low latency, and minimal drops.
Ease of use for setup, navigation, and implementation for both domestic and international calls.
Robust security measures including encryption and compliance with security standards.
Significant cost reduction for international communication.
Seamless integration with other Cisco collaboration products and existing Cisco environments.

Cons

Mobile application performance issues, including dropped calls, background noise, and sluggishness.
Outdated user interface and dashboard design.
Call quality and connectivity challenges, particularly in low-bandwidth environments.
Limited customization capabilities and feature parity compared to on-premise systems.
Complex setup process and instances of unresponsive customer support.

Read Full Review Insights

View All Reviews

Webex Calling Reviews

215 Reviews

Videos

Cisco Webex Calling.

Rating: 8 out of 10

June 14, 2026

Use Cases and Deployment Scope

Doesn’t give me a complete report of incoming calls and outgoing calls?

Pros

Able to pickup calls remotely from anywhere.
User Friendly.
Simple to use on the PC.

Cons

Time log spent on calling.
Voice recording.

Likelihood to Recommend

It’s convenient and easy to use, great for remote work. I have a visual that shows who’s calling in on a screen.

Verified User

Supervisor in Information Technology (10,001+ employees)

Vetted Review

3 years of experience

Best Calling collaboration system.

Rating: 10 out of 10

Incentivized

June 8, 2026

Use Cases and Deployment Scope

I use it to call customers and colleagues from my phone and from my laptop. I can always have the list of calls made on the go from my phone, and the sync between laptop and phone is great. It can be used to control external calls so that we can stay on the network without using PSTN via extension routing.

Pros

Simplicity of dialing out, especially using the Webex app.
Setting up devices and configuring users with devices.
Setting up queues and a group.
Creating virtual numbers that can have inboxes.
Send emails of voicemail with transcription.
A central location for all the feature configurations.

Cons

Definitely on reporting and tracking calls.
Call trace and details path - need similar to RTMT.
Wish to have a diagram that shows the path of a call.

Likelihood to Recommend

easy to set up, fewer failure points, and it is all in the same location as the rest of the tenant configurations. Lots of PSTN providers are available and options to choose from. easier to create routing, but at the same time, simplified all the rules needed in CUCM. Great way to see all users, devices, and licenses. Call analytics needs improvement, but otherwise it's a great product.

Jacqueline Aessa

CSS in Engineering at Butcher and Suter (201-500 employees)

Vetted Review

5 years of experience

Webex Calling Really Helped Us.

Rating: 9 out of 10

Incentivized

June 5, 2026

Use Cases and Deployment Scope

We use Webex Calling as our primary PSTN/voice telephony service. We have 2100+ employees who have voice services and over 950 Workspaces.

Pros

Troubleshooting tools.
Voice quality.
Incoming AI features.

Cons

More information available for service provider needs when orgs upgrade to WxC.

Likelihood to Recommend

less appropriate - small orgs.

Verified User

Technician in Information Technology (1001-5000 employees)

Vetted Review

1 year of experience

Cisco Calling

Rating: 8 out of 10

Incentivized

June 4, 2026

Use Cases and Deployment Scope

It is used for day to day calling.

Pros

Good call quality
Easy to use

Likelihood to Recommend

Small to large business

Verified User

Consultant in Customer Service (10,001+ employees)

Vetted Review

1 year of experience

Reliable Cloud Calling Solution

Rating: 9 out of 10

Incentivized

June 3, 2026

Use Cases and Deployment Scope

We use Webex Calling to provide phone services to over 65 campuses nationwide. It is less complex than setting up and maintaining on-prem servers and managing our own CUBE. Redsky also helps with making sure we have a validated address assigned for each phone in a location in case of emergency.

Pros

Call quality is great
Call records are easy to look up and the detail included makes troubleshooting easier.
Assigning numbers and extensions directly to the user has made life easier.

Cons

Being able to see a SIP Ladder diagram would be great to pinpoint where and how things are failing without needing to do our own packet capture.
Maybe I haven't looked hard enough but APIs were harder to find.

Likelihood to Recommend

The Webex Calling platform is easy to use but it can expensive quickly.

Verified User

Administrator in Information Technology (10,001+ employees)

Vetted Review

12 years of experience

Cisco Webex Calling

Rating: 10 out of 10

Incentivized

June 2, 2026

Use Cases and Deployment Scope

In our organization, we use Webex Calling for Distributed offices and teams located across multiple offices, enabling them to work together

Pros

User Experience
Voice Quality
Mobile and Computer App

Cons

I think there is room for improvement in Webex Calling with Degraded audio detection
In my experience, there is room for improvement in Webex Calling because Emoji not syncing between computer and Mobile
In my opinion, there is room for improvement in Webex Calling with the Integration to MS teams

Likelihood to Recommend

Cloud based systems enabled quicker rollouts and deployments

Verified User

Contributor in Sales (11-50 employees)

Vetted Review

Reseller

10 years of experience

Webex Calling for the Win

Rating: 9 out of 10

Incentivized

June 2, 2026

Use Cases and Deployment Scope

We use Webex Calling to simply our overhead management of VOIP in our environment. We also have many multiple remote sites utilizing our on-prem USC box, so moving to Webex Calling has given us flexibility.

Pros

Management Dashboard
Unified VM and VOIP management system dashboard
Adding hardware

Cons

Providing a template tab or walkthrough for setting up new phones
Upgrading firmware at specific times.

Likelihood to Recommend

The ease of onboarding and use has been spot on in our pilot and early phases.

Eric Mesa

IT Infrastructure Manager in Information Technology at Washington County (501-1000 employees)

Vetted Review

1 year of experience

Best Tool For International Calling.

Rating: 9 out of 10

Incentivized

March 22, 2026

Use Cases and Deployment Scope

We are using this to address business problems, such as providing technical support to international clients over the phone and supporting services as well. It is easy to integrate with Webex Meetings for better collaboration. We can automate the auto-attending calls to reduce queue time and improve resolution. It overall reduces our hardware maintenance and gives centralised control over overall support services.

Pros

Easy handling and good support.
Very scalable and secure solution.
Seamless calling and connectivity with international clients.

Cons

Calling UI is looks old needs to be modernize.
Calls feels jitter due to poor internet bandwidth.
Little bit challenging to login different accounts in same app.

Likelihood to Recommend

My experience is fabulous and very helpful for our enterprise in providing superb customer support to our clients. It is better to do day 2-day activities and seamless calling with clients.

Nikita Singh

Technical Specialist in Information Technology at LTIMindtree (501-1000 employees)

Vetted Review

3 years of experience

View profile

My Webex Calling review

Rating: 8 out of 10

Incentivized

March 9, 2026

Use Cases and Deployment Scope

To begin, we use principaly use Cisco Webex Calling to troubleshoot incidents and resolving technical issues. Before Webex Calling, support calls was often relied on traditional phone lines that lacked integration with our collaboration tools and our networks needs.
The scope of our use case is focused on support and incident management workflows. The Webex Calling solution permitted to reduce the time needed to resolve incidents.

Pros

Screen sharing
Call Quality
Call recording

Cons

Call group limitations
Analytics
Mobile app

Likelihood to Recommend

Webex Calling is less appropriate for scenarios requiring to have a lot of collaborators in the call. It less appropriated if we have issues with a mobile/tab device and we need to share the screen's device. Finally, they have room of improvement with the UI wich is less user friendly than others solutions.

Verified User

Engineer in Engineering (1001-5000 employees)

Vetted Review

5 years of experience

Webex Calling

Rating: 7 out of 10

Incentivized

February 18, 2026

Use Cases and Deployment Scope

We only use Webex when contacting some external companies, as we use Teams internally.

Pros

Connecting
Calling

Cons

Interoperability: When using Webex, I consistently experience poor performance (this may be due to the company VPN), and even after removing it, I still have issues.
Connectivity without app is low quality.
Web version jitter.

Likelihood to Recommend

IT doesn’t allow the Webex app to be installed due to IT rights, and the website quality is low. Forced to use the website version of Webex, which impacts the user experience.

Verified User

Engineer in Engineering (10,001+ employees)

Vetted Review

7 years of experience

Loading Reviews List....

Video reviews

View playlist