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Webex Calling

Webex Calling


What is Webex Calling?

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling,…

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Popular Features

View all 16 features
  • Audio conferencing (142)
  • Video conferencing (137)
  • Video screen sharing (137)
  • Instant messaging (134)

Reviewer Pros & Cons

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Video Reviews

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Basic Plan



Call Plan



Call + Meet Plan



Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $13.25 per month per user
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Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Avg 8.2

Call Management

Customized phone system settings

Avg 8.3

VoIP system collaboration

Team collaboration via cloud phone system

Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

Avg 8.3
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Product Details

What is Webex Calling?

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.

Webex Calling Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Webex Calling Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Webex Calling Video

Modern enterprise-grade cloud calling | Webex Calling

Webex Calling Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry

Webex Calling Downloadables

Frequently Asked Questions

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.

Webex Calling starts at $13.25.

Microsoft Teams, RingCentral MVP, and Zoom Phone are common alternatives for Webex Calling.

Reviewers rate Audio conferencing highest, with a score of 8.9.

The most common users of Webex Calling are from Enterprises (1,001+ employees).
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Reviews and Ratings


Attribute Ratings


(1-25 of 152)
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Score 10 out of 10
Vetted Review
Verified User
We use webex calling as Company, Org, and Team hotline together with Webex App and Webex Meeting and we use it in our day to day tasks. It addresses our problems from our previous solution wherein we cannot answer calls via our mobile device. I must say webex calling is worth the upgrade!
  • Calls
  • Voicemail
  • User friendly
  • Cost
  • Do not disturb feature
  • Doesnt support all countries
It is well suited during remote setup wherein we can answer calls anytime, anywhere. Unlike our old solution we need to be infront of the deskphones to answer the call. I cannot think any scenario that webex calling is less appropriate. Its the best! Worth the upgrade!
Score 10 out of 10
Vetted Review
Verified User
Webex Calling is the best video calling application. I am using this application for conducting the interview finding the best quality of video call and audio also and best part of this application is there is no lacking problems and you can recorded you call as well as. Overall review is positive in this application. The support team also every time available to solve your problems.
  • Video quality is very good
  • easy to join the call
  • Take very less data to connect your call
  • All thing are good if they provide some automated things add that better
I am giving the interview using this application and I am finding this application has very fast services and take very less internet connection and start my call very less time.
September 09, 2023

Secured and robust

Score 9 out of 10
Vetted Review
Verified User
Its ability to hold multiple participants to have phone conferences and another great feature it offers is we can send voice messages to SMS and emails using it . There are many other platforms in this domain . But no one has addressed user problems like Cisco Webex has done so far.

We have to rely on different applications for day to day communication purpose like calling , sharing , instant messaging and video calls etc. But Webex has this by default and in addition to it , it also offers finest features like VoIP calling and sending automated messages to people who are trying to reach when we are unavailable at work place . Transcripts of meetings are provided by all such applications , but the accuracy in which it transcripts audio is something good .

  • transcripts Can send voice mail to email
  • automated response
  • Calling
  • Conferencing
  • VoIP calling
  • Can send Voicemail to SMS
  • video calls
  • Audio calls
  • screen sharing
  • Phone calls
  • Participants limit should be increased in trial version
  • pricing should be decreased
Webex is best for conferencing and messaging it is best suited where we have many people to accommodate in single place virtually . Webex calling is one of the oldest tool which we have . It has support in different countries which is another big advantage it holds when compared to others .If you are running a startup , better choose any other calling application instead of Webex Calling
Score 7 out of 10
Vetted Review
Verified User
We are using Webex Calling as our primary driver for calling. We use Webex App, which includes messaging and meetings as well. We have used Microsoft Teams in past but they lack in enterprise features. Webex Calling includes almost all the features which we had when we were using on-premise calling solutions.
  • Simple and Easy to use
  • Easy to maintain - cloud based
  • Control hub can be used for managing Webex Calling, meeting and messaging as well as on-premise calling (CUCM) - Microsoft lacks this
  • Cisco Webex App still need to work on integrations, Slack is the leader in terms of integrating with other applications.
  • a bit costlier when compared to MS. MS E5 has it for free
  • Availability in some countries like Russia still not there
Cisco Webex Calling is the solution for enterprises. It includes all the calling features, more than most of the other cloud calling provider. Only RingCentral comes close to Webex Calling when it comes to features. If customer are using Cisco Call manager, one of their most popular solution, Integration and transition to cloud becomes very easy. This is not something with other Cloud calling providers.
Score 10 out of 10
Vetted Review
I use Webex Calling for demos, customer PoCs and Lab resource, I have used the solution for almost 4 years. It is a great call control system, specially for companies that need mobility or have remote workers, this since you only require an internet connection to get the Webex Calling services
  • Reporting
  • Easy administration
  • Great for Remote Work
  • Support for 3rd party video devices
  • integrations with more call recording partners
  • Survivavility on the same LGW
I always recommend Webex Calling since is easy to use and administer, is great for small and mid companies that need remote workers and mobility.

I do not have an scenario to say that I do not recommend it.
Omar Demercado | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
It is used to replace the on-premises solution of a banking organization, which in turn has a contact center solution.These require maintaining most of the services they currently use, among which are: Porting current phones to the cloud, and other characteristics of on-premises services.
The important part is the capability to integrated with a Contact Center Solution.
  • Easy for provisioning
  • Great Help Center
  • Friendly management interface
  • Authorization Code for Inter Location Calls
  • Capacity to add or modified the Global Calling Plan
  • More debugs (Low Level) option for Cloud parts communication.
Its suited best for company with Cisco based infrastructure or for one the is migrating from CUCM solution but is not limited to support other vendor migration solution.
Score 8 out of 10
Vetted Review
Verified User
Currently Webex Calling is being evaluated for use throughout the Enterprise. There are situations and locations where it is a great fit. Other instances, the use of the on-premise CUCM provides the business requirements.
  • Easily deploy users
  • Management of devices
  • availability of the platform
  • complex call routing
  • 3rd party devices
  • Line display and notifications
At locations where we require a easy to use and less complicated phone system, Webex Calling is a great fit. Corp locations with diverse and complicated work flows, we are not able to adapt Webex Calling just yet
Amritansu Sahoo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Webex Calling is a trusted and proven cloud calling software and is very useful as well. It delivers enterprise level calling solutions that can easily replace PBX network. It is the best for team meetings as it can allow up to 100 members in a call. Meeting can also be recorded and transcripts can also be taken out using Webex calling
  • Team Meetings
  • Meeting recording feature
  • Transcript Generation
  • The iOS version of Webex has a lot to improve
  • The UI can be made smoother
  • It requires a stable bandwidth to ensure a proper call and hence consumes a lot of data
I have used Webex calling to hold tutorial classes for trainees and also done orientation for interns. It can allow up to 100 participants in a call which helps a lot. I have also used it for Team meetings. It is easily one of the best calling solutions available on the market.
Score 8 out of 10
Vetted Review
Verified User
Webex Calling is a great communication product.We mostly use it for internal and external meetings.It aids in improving internal and intra-company communication in real time.The audio and video quality is very good which is very helpful to do Video conferences , one to one meeting ,all hands meetings smoothly.It provides a easy interface for communication.
  • Audio and Video quality is very good
  • File sharing system is easy to use and support different extensions.
  • Smooth call recording feature which is very helpful for sharing.
  • Sometimes calls end suddenly or there are video glitches.
  • Customer service can be improved by being more responsive.
  • User interface can be made more beginner friendly.
Webex calling will serve you best for your internal communication, be it video conferences, one on on meeting calls, group meeting .
Score 10 out of 10
Vetted Review
Verified User
Is our main channel of communication. Outlook email and Webex calling and chat. It helps to remove the barriers of virtuality and long distance.
  • The image and video is very well
  • The sound always works
  • It is user friendly
  • There should be an "On a call" status for when we join a webinar. If we join a webinar our status is still green "Available" and not busy "on a call"
I have never encountered issues with Webex sound or video unless my wifi is not working but with webex, I have no complaints.
The only thing I would change is there's no status for when we join a webinar. We still appear as available and not on a meeting.
Score 9 out of 10
Vetted Review
Verified User
The company I work for is now fully remote. We have employees across multiple locations in the world, so consistent collaboration is key for the progress of work and communication.
Webex provides that for us.

With Webex, we are able to host internal team and individual meetings, presentations and discussions.

We also use Webex for interactions with our clients and potentially customers through webinars which is great.
  • Ability to record meetings for future purposes
  • Background noise cancellation support
  • Screen sharing and interactive whiteboard
  • HD videos quality
  • Call transfer ammd voicemail support
  • Better support for low internet connectivity. Webex request a really strong internet connection to work efficiently, this is not possible in a lot of locations.
  • I do not have any other issues with the application.
My company uses Webex for daily scrum calls, webinars with clients, townhall meetings with the entire company, internal departmental meetings.

I personally use Webex for recording short tutorials, 1:1 meetings with my supervisor, sharing information with colleagues, file sharing and constant communication with
other team members.

Webex may not be appropriate if you have unstable connection. It causes lags in video calls, messages may take a while to be delivered, Audi during voice calls lag, it can be frustrating.
Score 4 out of 10
Vetted Review
Verified User
We use Webex meetings as a substitute for face-to-face meetings. If at least one employee works in a home office, all regular meetings are held via Webex. When we work with external partners, we sometimes also use their booked meeting software. And for larger meetings with all employees, Zoom is used.
  • It usually works fine
  • Virtual backgrounds available
  • Support for features like virtual backgrounds on less advanced systems that are still being used in offices
  • UI could be better and more performative
  • Can't keep up with other applications in the field
In general, Webex Meetings works well. But it just doesn't feel modern and user-friendly. It's annoying that meetings have to be scheduled in the browser. The user interface feels kind of cheap and is not very intuitively designed. I don't know how Webex Meetings is priced compared to its competition, but unless it's significantly cheaper, I really can't explain why it's used at all. As I said, it works and it's really not extremely bad, but it's not really good either.
Score 9 out of 10
Vetted Review
Verified User
Webex is a great choice for businesses looking for a reliable video conferencing platform, we use it for handling external meetings with suppliers and 3rd parties. The audio and video quality are excellent, the features are comprehensive, and the interface is easy-to-use. We have a lot of meetings with external suppliers and they are not federated for Teams so we use Webex to facilitate this.
  • File sharing is fully supported, along with availability of content sharing extensions.
  • You can also record your calls for record and future referencing.
  • Support for HD video, and audio can be sourced from your phone or computer.
  • Glitches with audio have been experienced for non-Webex users when connecting to audio.
  • Cost is higher in comparison to Microsoft Teams and Zoom.
  • Hard to get working on some corporate devices.
Webex has worked well when conducting meetings with external users in another organisation that is not using Teams. It has the added bonus that Webex can run smoothly within a browser or via client. However, the client install of Webex can be difficult to get running on corporate devices. Mainly due to the fact that it installs into the users AppData folder rather and ProgramData. Which can be blocked due to software restrictions.
Score 9 out of 10
Vetted Review
Verified User
As part of the upgrade process for one of the campaigns we manage, we were in need of a platform that could replace MS software.This had to be less intrusive but at the same time have the most important core features for communication, Webex provided this, more than enough to be excellent to cover all our needs. It allows seemless communication between all our peers, remote and in office.
  • Light software options
  • Indispensable core functions
  • Ease of use
  • Great support
  • UI design
  • Updates
  • AI implementation
The software is a great help to have a dedicated platform to connect all associates, maintain a supervised environment for it, and allow for more than calls. The implementation of face to face meetings allows you to completely disregard any other type of communication platform as long as the users involved are within the domain.
Jaime L. Regan | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
We use webex as our firm video conferencing platform. We use it for internal meetings and also to set up meetings with outside parties. We also use it as a conference line. It addresses problems related to meetings where not everyone can be present in person, and avoid fees charged by conference line callers as that is an added feature.
  • Transcribes meetings
  • Video conferencing
  • Regular phone conference line
  • The audio is often choppy/has feedback
  • Video freezes
  • Less user friendly than zoom
Webex is generally fine for meetings and conference lines. In my experience, the audio is often wonky so I generally prefer zoom or teams as a platform but it does the job for less total cost. The layout/view is also not as polished. It does, however, avoid pricy conference line charges because setting up a conference line is a capability, and it integrates seamlessly with Outlook to automatically insert meeting links/details/call-in information in meeting invitations.
Score 7 out of 10
Vetted Review
Verified User
We had used Webex Calling in my previous organization as a communication/collaboration platform for both internal and client meetings. This is such a great unified application for calling, communication and conducting team meetings that greatly helps to improve effective and efficient coordination and eases teamwork which was lacking earlier without it.
  • Scheduling meetings
  • Call history & chat
  • Screen sharing capability
  • Lags when too many people are on video call
  • Mic & Audio interface
  • User experience can be better
Webex meeting as a communication platform will be well-suited for teams that need collaborative and follow-ups meetings. Some examples include Client Meetings, Internal status meetings for follow up and so on. Webex platform is less appropriate if you would only want to have a one on one conversation with a team mate or a stakeholder.
January 12, 2023

Webex Calling Review

Score 6 out of 10
Vetted Review
The deployment and usage of Webex Calling was initially limited to testing and comparisons with a rival platform. After using both applications for an extended period, it became clear that while Webex Calling may have entered the market later, it has a range of useful features and tools that have been integrated into a single app. While it has not yet been fully adopted throughout the entire organization, a significant number of users have begun utilizing the app. Cisco's development of the platform is commendable, offering a high level of quality and feature-rich capabilities.
  • In addition, Webex Calling makes it simple to add people and manage teams.
  • It also seamlessly integrates with a variety of other applications, making it a versatile choice.
  • Furthermore, it boasts good audio and video quality, making it ideal for conducting meetings and remote communications.
  • One downside, however, is that the initial setup process for Webex Calling can be time-consuming.
Overall, when comparing Webex Calling with one of its main competitors, it has proven to be more stable and less prone to hang-ups. The audio and video call quality is superior, with clearer and louder sound, making it an ideal choice for remote communication. It works well across a variety of devices, both on phones and laptops. There were some issues experienced when trying to use the app with certain internet service providers, but these were resolved by switching providers. It's possible that these issues were specific to certain internet service providers.
Score 10 out of 10
Vetted Review
Verified User
Webex Calling is used for most of our company employees to make phone calls, video and webinars. Webex Calling is also used for screen sharing with our customers to provide a remote assistance.
  • Audio calls
  • Screen sharing
  • Nothing, it's a great product !
Webex Calling is a perfect product for audio calls in an organisation. The instant messaging function is also very usefull.
Kevin Almond | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
We migrated to Webex Calling from an on-prem legacy solution, which was approaching end of life and suffering other supportability issues. This migration reduced ongoing support costs, brought us up to date and made us more agile as a business, offering employees mobility and not being tied to a desk or location for them to use Webex Calling.
  • Allows use across multiple devices
  • Collaboration tool for use across multiple Organisations
  • Excellent audio quality from any device
  • There has been a service impacting event with the cloud on 1 occasion.
  • More updates to integration with Webex Meetings
There aren't many areas where Webex Calling won't add value. It can be used in almost any device and as such gives the end user ultimate choice and flexibility. Wanting to be always connected is achieved via having the Webex app on a smart phone thereby having almost single number reach functionality.
December 08, 2022

Webex Calling Review

Score 8 out of 10
Vetted Review
Verified User
We use this for our paging system, intercompany dialing, and outside calling. We use both desk phones, as well as the Webex phone app. The primary use is general phone calls, incoming and outgoing.
  • App integration
  • Being able to check your voicemail remotely (EASILY!)
  • Able to make phone calls on my cell phone using WiFi since the office does not get good reception
  • App does not always connect
  • Cell phone continues to ring after I pick up my desk phone
  • Ring duration on cell phone app can be short, leading to missed calls
Webex Calling is a great tool if your office does not receive good reception. I have noticed that this is the case in many older manufacturing buildings. The app/phone has caller ID for screening calls. The quality has been very good, which is a must when calling and dealing with customers and new prospects.
María José Nieto Hidalgo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use it for business meetings with people within and out the company as it offers an easy to use platform even for users without a webex account
  • Connect with people even outside the company
  • Delete call chats to keep data protection
  • Keep track of the people in the call
  • Use emojis to show reactions to a speech
  • It feels like it uses too many resources for the video and so, when you have another program open that requires internet connection, it lags
  • I'd love to have the option to hide all people at the meeting except for the speaker when the screen is being shared
  • Is it possible to create some kind of check that appears when all the people has gotten into the meeting? Like a small virtual light of "ok, we are all here, let's start" so we don't have to be counting on big events with 20 or more people
Calls where people may be moving so they can connect with the mobile app and not only when they have access to a laptop as it happens with other programs
Solihul Hadi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Webex Calling is currently used to make calls to extensions or Mobile phones (PSTN). Very Powerful to make calls in any direction we want. Currently, I have integrated Webex Calling into Ms Teams, and All calls are routed via Webex Calling, can do conferences, and transfer easily with Webex Calling
  • Route Call, we can set worker number, mobile phone, Webex URI
  • Group Management Call is Powerful
  • Auto Attendant flow for design easily
  • All call activity can be an analyze by control hub
  • All feature basic call available in control Hub (Pilot , VM , Queue , Pickup)
  • Single Number Reach
  • PSTN Redundancy
  • PSTN Order , for SIP Trunk
The Best Scenario: With hierarchy call Webex Calling (Work Phone, Mobile Phone, Webex Address), we can flexible call with another college, and we can mobile to another location without worry about not being connected with the Phone.
Amar Kumar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Webex Calling helps me to connect with our Prestigious multiple clients at the same time, I am pretty impressed with the voice quality and Conference call. I used this platform for multiple purposes including client meetings on Webex and Calling through a video chat, voice chat, or text. Webex plays a major role to spread my business. I will highly recommend this software to others whether it's a small or huge business. It's easy to use and more user-friendly. If you can compare it with other similar software, believe me, you will find Webex better than others. Hats off to the creator for making such an amazing software.
  • Video Call
  • Conference Meeting
  • Share attachment
  • Chatt Option
  • Functions are little difficult to understand at first time
  • Overall Experience was too good
I am working in a software house where we dealt with numerous clients like for web design & Development, SEO, Social Media Marketing, Content writing and Mobile Application, some time we need to schedule a meeting for a long period and that time I believe this is the best platform to call customer, Because I never found any distortion call was very smooth.
Seth Kekessie | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
It is one of several calling platforms - in addition to Teams and Zoom - it depends on the use case which platform is deployed. Internal vs External or Panel Interview, prospect vs customer calls etc.
  • Clear (depending on internet)
  • Intuitive
  • Functional
  • Playing catch up with Zoom
  • Outdated interface
  • Not as widely deployed
If the other party also uses it it’s much more easier. As with all these internet based calling apps, those that are lightweight tend to function better.
Score 7 out of 10
Vetted Review
Verified User
Webex Calling was the program that we leveraged for all virtual calls throughout the company, prior to moving everything to MS Teams. Calls could range from large team meetings, 1:1s and collaboration sessions. Being a global team, this was used before the pandemic, but during covid, this product became integral to allowing business to keep moving along and we were already used to it.
  • Ability to join via phone in the event that you don't have internet connection
  • Providing call in numbers and local global numbers
  • Chat feature allows you to communicate with the whole group or just one member if needed.
  • Background options if you want to block out your real background
  • The ability to assign additional owners in case you can't be there to manage the call and its features (i.e., recording)
  • Easy to make updates to the settings of an already scheduled meeting.
  • Let's you know when someone has joined the call (makes a sound for each person)
  • It might be that we didn't have this package, but transcription capabilities were not included.
  • Sometimes, using Webex Calling would make my computer and other programs run slow
  • If screens were being shared, it required a lot of bandwidth and sometimes froze or glitched.
I thought Webex Calling was an appropriate tool for any virtual conversations that needed to be had, especially during the pandemic when everything shifted to the virtual space. Webex Calling is what enabled us to continue running workshops with client groups when we couldn't be in a physical location.
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