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May 23, 2021
Cisco Webex Calling is being used by our entire organization which having offices in different locations, all are using it. Using this we saving a much cost here.
It is a very reliable for calling and acts as a great communication tool. It’s very safe and secure. we need not to worry anytime about if information getting leaked ours. There are several online meetings with our clients on daily basis which all that are held with Cisco Webex.
Earlier we had Skype for business which is completely now replaced with Cisco Webex meetings because of its feature set it has many compared to Skype.
It is a very reliable for calling and acts as a great communication tool. It’s very safe and secure. we need not to worry anytime about if information getting leaked ours. There are several online meetings with our clients on daily basis which all that are held with Cisco Webex.
Earlier we had Skype for business which is completely now replaced with Cisco Webex meetings because of its feature set it has many compared to Skype.
- Integrations with Webex Teams and Meetings.
- Simple to manage.
- Easy to add people.
- Calls from anywhere with internet connection.
- Its not easy for the user who uses it for first time.
- Sometime issues with the link not working properly to join meetings.
- Call recording should be there in it inbuilt
July 27, 2021
Webex Calling provides our organization with a cloud-hosted calling option. The system has user-friendly interface, simple deployment and automated reporting. It comes with modern collaborative features that allows us to stay connected to each other and gives us the versatility of the cloud without any compromise. We enjoy all the features of a PBX system with none of the in-person maintenance expense.
- Support for a virtual receptionist
- Straightforward reporting
- Video and phone conferencing
- Solutions for team collaboration
- We're reliant on a good internet connection
- Can't troubleshoot problems
I am using to communicate with my colleagues.
- Integrations with Webex Teams and Meetings.
- Simple to manage.
- Calls from anywhere with internet connection.
- Its not easy for the user who uses it for first time.
- Call recording should be inbuilt.
May 23, 2021
Cisco Webex Calling is used across our organization. It delivers everything it promised. It is the best alternative to having an on-premises PBX service. It works on cloud, so it can used from anywhere. It supports both desktop and mobile operating systems. We can easily connect to our colleagues just by logging in. We can connect to any international numbers at no extra cost. It's quite reliable, secure, and stable and is easily integrated with other Webex apps.
- Secure and stable
- Flexible and affordable calling plans
- Ability to record calls and meetings
- Integration with other Webex apps
- Android application is stable whereas iOS application is buggy
- GUI is very basic and doesn't support any customization or themes
- Noise cancellation is missing and its a must-have feature these days
May 19, 2021
In our organization where we are [the] Cisco service provider for most of our customers. We use Cisco Webex Calling as [a] communication channel with Cisco technical, sales team as well as to our customers where Cisco Webex Calling is deployed. It is very much useful in this Covid-19 situation. It helped every one of us to use calling features while staying at home with [an office-like] experience. It's very much reliable as a calling solution along with security.
- Advanced Calling Features
- Collaboration Workflow
- Best Audio & Video Quality
- Installation is not user friendly
- Video conferencing annotation does not work with Webex board
- Need to make it available as default in windows OS/ platform to beat Microsoft Teams
- Cost effectiveness
We are using Webex [Calling] internally for video conferencing, chat/sms and for calling. It is used across the whole organization but primarily within the account management team. It addresses a huge business problem that is our remote workforce. We have people all over the country, so Webex [Calling] allows us to easily communicate and collaborate within our own homes.
- Ease of use
- Inbound and Outbound calling
- Dial-in audio
- recordings
- VoIP calling
- Data sharing
- Collaborating on a single file
May 16, 2021
Cisco is one of many calling tools that we have. Unfortunately, we have many because our customers have different experiences with video calling depending on their security requirements, so while we prefer to use Webex, we also have Teams calling and Zoom as well. Webex has made some great efforts to add more features over the last few months making it a more exciting tool to use.
- Outlook add-in.
- Personal rooms and meeting rooms.
- Hand raising, non verbal responses.
- Has issues with our company's VPN.
- Not as easy for users that haven't used it before.
- Settings are hard to adjust, not totally intuitive.
May 13, 2021
Cisco Webex Calling is being used by our entire organization. We are using Cisco Webex Calling for a number of reasons. The main reason to switch to Cisco Webex Calling was to integrate Cisco Webex Meetings and our on premise phone system. An other reason that we switched to Cisco Webex calling was to continue the trend of decreasing the reliance on our onsite data center. The last and though important not the most important to us was cost savings.
- Centralized management
- Ease of use for the end user
- No need for on premise hardware
- Cost savings vs Call Manager
- Still a young product
- Missing some features
- Cisco support can leave something to be desired
May 13, 2021
Our company recently switched from on-prem to Webex calling over the Webex cloud and now being used everywhere.
- Calling is seamless as the ISP is Cisco managed only.
- Upgrades are touch-less as is managed by Cisco.
- Control hun integration provides call analytics and reporting.
- Partner managed Webex calling without the need of equinox should be promoted.
- More support of APIs to modify call headers.
- Call recording should be inbuilt.
Cisco Webex Calling is used by mostly everyone in our organization. It is very reliable for calling and acts as a great communication tool. It’s very safe and secure, so we don’t have to worry about information getting compromised or leaked. Our whole phone infrastructure is virtually being managed by this software.
- Calling
- Chatting
- Video conferencing
- Collaborative workflow
- Expensive
- Longer time taken for fixing issues (sometimes)
- Mobile app needs improvement
April 30, 2021
Cisco Webex Calling is being used by some individuals within the organization. Although we do have another default product (Microsoft Teams), there are several online meetings with our clients and suppliers that are held with Cisco Webex. Using another tool gives us more flexibility on a daily basis.
- Good audio quality
- Good video quality
- Works well across different platforms
- Support
- Local support
- Not so friendly for installation
September 08, 2020
We use Cisco Webex Calling for all staff in our organization. This allows us to have a work DDI number despite largely working from home as we can plug the phones into any internet connection without needing access to a corporate network. We also make use of the soft client on our smartphones so that the same landline number follows us around too but allows customers to call the cheaper number.
- It is an enterprise phone system available from anywhere.
- Allows the use of soft clients and physical phones for dedicated spaces like meeting rooms.
- Works well with Webex Teams and Meetings too.
- The Microsoft Teams integration also requires the Webex Calling client to be installed due to the available MS Teams APIs.
- The unified client (Webex Teams and Webex Calling in one) is still a work in progress.
December 16, 2020
In our org we use Webex Teams application that also has a Webex Calling feature. I started heavily use this feature when the COVID19 pandemic started and all employees were mandated to work from home. The Calling help me to stay connected with my landline number, so it help me to have the same experience as I am sitting at my office.
- Enterprise landline access with from anywhere.
- Mobile application.
- Additional collaboration tool that enrich the experience.
- Video conferencing annotation does not work with Webex board.
- Messaging does not work the same way as with Webex Meetings app.
- Some software bugs when it comes to telephony features such as transfer and conferencing.
This product is being used by a single department; the deployment may grow over time. It solves the business problem of PSTN calling, easy deployment, and global coverage.
- PSTN
- Mobility
- Desktop
- Integrates with existing phones
- Pricing
- Speed to deployment
- Simplicity of the user interface
April 28, 2020
Right now this is in the demo phase. We are looking to replace Skype and have been really impressed with the full features and maturity of the product. So right now we have a Proof of Concept that we are looking to get running and gather user feedback but its looking very promising right now.
- Desktop calling.
- Integrations with Webex Teams and Meetings.
- Ease of use.
- Have not found any, very impressed with this product.
They have been so knowledgeable in helping us get to know the product and have been easy to get a hold of when needed. They also follow up very well to make sure that the problem was solved and the product is working as expected. And the reviews that they do of tickets really helps us see what our main problems are and how we can train our users better.
Cisco Webex Calling is used as a softphone in Webex Teams. It allow user to bring their phone number everywhere (PC, smartphone).
Our sales, pre sales and expert guys are using Webex Calling for demo the product and how they use it. Webex Calling resolve the problem of mobility in telephony.
Our sales, pre sales and expert guys are using Webex Calling for demo the product and how they use it. Webex Calling resolve the problem of mobility in telephony.
- Have my line everywhere
- Embeded in Webex Teams
- Switch between devices
- Voicemail in not embeded in Webex team at this time
- No real bulk feature for deployment
- Waiting API for management
Cisco Webex Calling is supported by the Cisco TAC that is very good. For a simple problem it can take 24/48h to be resolved or more if its very complex. The problem could be on PSTN provider because Cisco never provide PSTN for Webex Calling. If you have a local gateway, you need to debug it.
We use Webex to do video conference calls. I use it as a recruiter to have hiring managers talk to candidates and used it as a sales rep to set up client meetings. It is our go-to software for creating face-to-face meetings while we are not in the same room.
- Easy interface
- Fast notifications to my email
- Clear connection
- Easy to add people
- Sometimes confusing on how to sign on to the Webex
- Takes 5-10 minutes to download so if you forget to download before the call they will have to wait and is awkward
- Don’t see a difference between this and zoom calls
I have actually never talked with the support team. We have an inside IT team at SEG and at my old company brightedge. When we would have an issue we would submit a ticket to the IT team, and they were able to fix it within 20 minutes so we could continue scheduling Webex calls.
February 07, 2020
We needed an up-to-date calling and VOIP solution in our offices and Cisco Webex Calling was the answer. There was a very long list of pros that made us consider this heavily before making the final decision. This works in conjunction with our current cisco interoffice phone solution and adds lots of value.
- Conferencing
- Call forwarding
- Call quality was a previous issue.
- Connection issues.
The vendor has been very timely in responding to our high-level requests for support and we have had all major issues regarding connectivity resolved extremely quickly with additional support from our IT teams.
February 06, 2020
We use Cisco Webex Calling for internal weekly update meetings as well as frequent client contacts. The screen-sharing feature enables my colleagues and me to present materials for group review and input as we consider next steps for resolving issues that may arise and closing new business.
- Clear audio connections surpass our experience with other services.
- Screen sharing permits group critiquing of slide presentations in development.
- Improve filter for cancelling background noise.
- Enable use of icons/avatars for visual representation.
Our team moderator has not indicated any issues that warrant contacting the support team for this product.
May 13, 2020
We have been using Cisco mainly because our biggest client is using it and we have an obligation to use it. We use it in addition to Zoom. It is being used by the entire company, everyone has an account and an annual subscription. We have a lot of meetings in the US and abroad and it seems to have fewer connectivity problems than other software such as Zoom for example.
- Can invite an almost unlimited number of people.
- No connectivity issues ever.
- Easy to use and to connect.
- The price should be reviewed to come down.
- More flexibility of renewal of licenses.
- The customer support seems to be in CA and we are in MA and they lack in response time.
It is ok .... I don't get responses on problems and issues automatically, we have to wait often. I think the support is based in CA and we are in MA and it lags on the response. I used to always have the same lady as support and she was very friendly but often had to check on the issue with a colleague instead of fixing the issue on the phone. Sharing screen has been a saver. The support is good but takes time.
My company uses Webex for weekly group meetings. Our entire department uses it. It accomplishes having everyone be able to communicate globally.
- Global calls.
- International video calling.
- Calling multiple people at once.
- Internet quality can affect video.
- Videos cannot get recorded.
- Does not automatically mute when you join.
I have not had to contact Webex.
Cisco Webex Calling is used within the company in Smart Cities projects that we have with different clients in municipalities other than our central office. The goal is to use this cloud calling system to track projects and gain customer trust. We can make conference calls with high-quality audio or high definition video.
- Conference calls with high quality audio
- Conference calls with high definition video
- Cloud security system
- Documentation missing in Spanish
- There is no single standard in video calls, since there is also Skype or Teams
- High-quality video calls are more difficult on mobile
For the time being within our company, we have had to request virtually nothing from Cisco technical support. We trust Cisco if we ever need to ask technical questions.
It is our mainstream any-to-any collaboration solution we are using for business 2 business (b2) meetings, with all rich features like audio video Web RTC and presentation sharing on one platform.
- Because it's cloud based service it can be used anytime from anywhere with your ease and convenience.
- It's user interface and dialing procedure is very straightforward so anybody can use it easily.
- Very good customer support and services regarding Webex, so you can take full support from Cisco regarding full product information and specifications.
- If you are using Webex with telepresence room system, the third party wireless presentation devices can give poor results so third party integration solution could be improved.
- More features can be added which are using with other cloud based services as well.
- More options regarding background, theme changing and presentation layout can be added.
Yes Cisco is always best at support and services, very professional attitude and quick resolution for any particular problem or scenario.
April 20, 2020
Cisco Webex Calling provides call control and calling features over the cloud and helps reduce the data center foot print for an on-prem UC solution.
- Webex Calling clients for Windows, Mac, iOS, Android.
- Cisco desk phones can register to Webex Calling cloud.
- Easy to add and scale more users with simple user administration.
- Provide options over web browser using WebRTC.
- Login flexibility with multiple domains and ADFS.
- Match the features from Cisco UCM to provide more rich features.
- Cisco Webex Meetings, Cisco Webex Events and Cisco Unified Communications Manager (Call Manager)
We evaluated Cisco Webex Calling as a possible solution to move to cloud from on-prem. This is feature-rich cloud PBX solution.
April 15, 2020
Our company uses Cisco Webex Calling across the whole organization, including teams all over the world. We have employees in more than 20 countries, therefore we use it a lot. It works perfectly especially with external clients and partners, that can use Webex with a simple link sent by us. Big and important meetings are also recorded and used as minutes with Webex, it is a really good feature.
- Recording meetings to be used as minutes
- Connecting internal and external customers all over the world
- Sharing screen feature works very well
- The dial-in data are sometimes hard to complete.
- Mobile app could have some improvements with calendar integration
I did not use the support team for 2 years. The feature is really easy to use.
Webex Calling Scorecard Summary
Feature Scorecard Summary
What is Webex Calling?
Webex Calling (formerly Spark Call) is a cloud-based phone system optimized for midsized businesses, presenting all the essential business calling capabilities they are likely to need. Designed to remove worry about the expense and complexity of managing a phone system infrastructure on-premises, Webex Cloud allows users to focus on what matters most.
With Webex Edge, users can utilize Webex Calling alongside features that incorporate video, eBooks, infographics, and more via a single calling architecture that connects on-premise Cisco and third-party private branch exchange telephone systems. Its key features include comprehensive PBX capabilities, support for mobile devices, support for mixed cloud and on-premise networks, and a complete cloud phone system management platform.
With Webex Edge, users can utilize Webex Calling alongside features that incorporate video, eBooks, infographics, and more via a single calling architecture that connects on-premise Cisco and third-party private branch exchange telephone systems. Its key features include comprehensive PBX capabilities, support for mobile devices, support for mixed cloud and on-premise networks, and a complete cloud phone system management platform.
Categories: VoIP
Webex Calling Videos (2)
Webex Calling Competitors
Webex Calling Pricing
- Has featureFree Trial Available?Yes
- Has featureFree or Freemium Version Available?Yes
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?Optional
| Edition | Pricing Details | Terms |
|---|---|---|
| Basic Plan | $0.00 | user/month |
| Call Plan | $12.00 | user/month |
| Call + Meet Plan | $20.00 | user/month |
| Enterprise Plan | Contact Sales |
Webex Calling Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android, Windows Phone, Blackberry |
Frequently Asked Questions
What is Webex Calling?
Webex Calling is a cloud-based phone system optimized for midsize businesses, providing a PBX solution with a virtual receptionist and personalized voice mailboxes, calling with extension numbers, direct inward dialing (DID) numbers, directory URIs (email-style addresses), or directory-based dialing.
What are Webex Calling's top competitors?
Nextiva Business Phone Service, 8x8 Express, and Microsoft Teams are common alternatives for Webex Calling.
What is Webex Calling's best feature?
Reviewers rate Call recording highest, with a score of 9.2.
Who uses Webex Calling?
The most common users of Webex Calling are from Enterprises and the Information Technology & Services industry.