Overview
What is Webex Calling?
Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling,…
Best application for Videos call
Secured and robust
Enterprise features combines with End to End Encryption
Best cloud Calling Solution
My Webex Calling Journey
Cisco Webex Calling review
The best calling solution you can find
Great Communication platform
Yes! It is possible to have no complaints about a product. Webex!
Video Conferencing at its best!
Can't keep up with other products
Webex Calling excellent for meeting collaborations
Great option on the market for communications
Webex - Review of Video and Teleconferencing
How Webex Calling Differs From Its Competitors
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All our devices are running latest versions of Windows so interoperability has not been a problem.
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Here are some factors to consider when …
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This can automate some activities and provide more efficient and hassle free processes.
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Audio conferencing (142)8.989%
- Video conferencing (137)8.787%
- Video screen sharing (137)8.585%
- Instant messaging (134)8.585%
Reviewer Pros & Cons
Video Reviews
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Pricing
Basic Plan
$0.00
Call Plan
$17.00
Call + Meet Plan
$25.00
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $13.25 per month per user
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 8.1Hosted PBX(100) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 8Multi-level Interactive Voice Response (IVR)(105) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 8User templates(105) Ratings
Create and apply batch configurations to multiple users at once
- 8.2Call reports(122) Ratings
Historical call analysis and trending metrics
- 8.6Directory of employee names(129) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 8.4Answering rules(126) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.6Call recording(119) Ratings
Automatic recording of inbound and outbound calls
- 8.5Call park(116) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 8.4Call screening(113) Ratings
Ability to block numbers or send calls directly to voicemail
- 8.4Message alerts(126) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 8.7Video conferencing(137) Ratings
Built-in video conferencing capabilities
- 8.9Audio conferencing(142) Ratings
Audio conferencing credentials for all employees on system
- 8.5Video screen sharing(137) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 8.5Instant messaging(134) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 8.4Mobile app for iOS(120) Ratings
App for iPhone and iPad
- 8.6Mobile app for Android(110) Ratings
Android app
Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Webex Calling?
Webex Calling Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Webex Calling Screenshots
Webex Calling Video
Webex Calling Competitors
Webex Calling Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry |
Webex Calling Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(316)Attribute Ratings
Reviews
(1-25 of 152)Webex Calling: Best Calling Solution!
- Calls
- Voicemail
- User friendly
- Cost
- Do not disturb feature
- Doesnt support all countries
Best application for Videos call
- Video quality is very good
- easy to join the call
- Take very less data to connect your call
- All thing are good if they provide some automated things add that better
Secured and robust
We have to rely on different applications for day to day communication purpose like calling , sharing , instant messaging and video calls etc. But Webex has this by default and in addition to it , it also offers finest features like VoIP calling and sending automated messages to people who are trying to reach when we are unavailable at work place . Transcripts of meetings are provided by all such applications , but the accuracy in which it transcripts audio is something good .
- transcripts Can send voice mail to email
- automated response
- Calling
- Conferencing
- VoIP calling
- Can send Voicemail to SMS
- video calls
- Audio calls
- screen sharing
- Phone calls
- Participants limit should be increased in trial version
- pricing should be decreased
Enterprise features combines with End to End Encryption
- Simple and Easy to use
- Easy to maintain - cloud based
- Control hub can be used for managing Webex Calling, meeting and messaging as well as on-premise calling (CUCM) - Microsoft lacks this
- Cisco Webex App still need to work on integrations, Slack is the leader in terms of integrating with other applications.
- a bit costlier when compared to MS. MS E5 has it for free
- Availability in some countries like Russia still not there
Best cloud Calling Solution
- Reporting
- Easy administration
- Great for Remote Work
- Support for 3rd party video devices
- integrations with more call recording partners
- Survivavility on the same LGW
I do not have an scenario to say that I do not recommend it.
My Webex Calling Journey
The important part is the capability to integrated with a Contact Center Solution.
- Easy for provisioning
- Great Help Center
- Friendly management interface
- Authorization Code for Inter Location Calls
- Capacity to add or modified the Global Calling Plan
- More debugs (Low Level) option for Cloud parts communication.
Cisco Webex Calling review
- Easily deploy users
- Management of devices
- availability of the platform
- complex call routing
- 3rd party devices
- Line display and notifications
The best calling solution you can find
- Team Meetings
- Meeting recording feature
- Transcript Generation
- The iOS version of Webex has a lot to improve
- The UI can be made smoother
- It requires a stable bandwidth to ensure a proper call and hence consumes a lot of data
Great Communication platform
- Audio and Video quality is very good
- File sharing system is easy to use and support different extensions.
- Smooth call recording feature which is very helpful for sharing.
- Sometimes calls end suddenly or there are video glitches.
- Customer service can be improved by being more responsive.
- User interface can be made more beginner friendly.
- The image and video is very well
- The sound always works
- It is user friendly
- There should be an "On a call" status for when we join a webinar. If we join a webinar our status is still green "Available" and not busy "on a call"
The only thing I would change is there's no status for when we join a webinar. We still appear as available and not on a meeting.
Video Conferencing at its best!
Webex provides that for us.
With Webex, we are able to host internal team and individual meetings, presentations and discussions.
We also use Webex for interactions with our clients and potentially customers through webinars which is great.
- Ability to record meetings for future purposes
- Background noise cancellation support
- Screen sharing and interactive whiteboard
- HD videos quality
- Call transfer ammd voicemail support
- Better support for low internet connectivity. Webex request a really strong internet connection to work efficiently, this is not possible in a lot of locations.
- I do not have any other issues with the application.
I personally use Webex for recording short tutorials, 1:1 meetings with my supervisor, sharing information with colleagues, file sharing and constant communication with
other team members.
Webex may not be appropriate if you have unstable connection. It causes lags in video calls, messages may take a while to be delivered, Audi during voice calls lag, it can be frustrating.
Can't keep up with other products
- It usually works fine
- Virtual backgrounds available
- Support for features like virtual backgrounds on less advanced systems that are still being used in offices
- UI could be better and more performative
- Can't keep up with other applications in the field
- File sharing is fully supported, along with availability of content sharing extensions.
- You can also record your calls for record and future referencing.
- Support for HD video, and audio can be sourced from your phone or computer.
- Glitches with audio have been experienced for non-Webex users when connecting to audio.
- Cost is higher in comparison to Microsoft Teams and Zoom.
- Hard to get working on some corporate devices.
Great option on the market for communications
- Light software options
- Indispensable core functions
- Ease of use
- Great support
- UI design
- Updates
- AI implementation
Webex - Review of Video and Teleconferencing
- Transcribes meetings
- Video conferencing
- Regular phone conference line
- The audio is often choppy/has feedback
- Video freezes
- Less user friendly than zoom
- Scheduling meetings
- Call history & chat
- Screen sharing capability
- Lags when too many people are on video call
- Mic & Audio interface
- User experience can be better
Webex Calling Review
- In addition, Webex Calling makes it simple to add people and manage teams.
- It also seamlessly integrates with a variety of other applications, making it a versatile choice.
- Furthermore, it boasts good audio and video quality, making it ideal for conducting meetings and remote communications.
- One downside, however, is that the initial setup process for Webex Calling can be time-consuming.
Webex Calling: The Swiss Army Knife of Collaboration Tools
- Audio calls
- Screen sharing
- Nothing, it's a great product !
Webex Calling - Simply Brilliant
- Allows use across multiple devices
- Collaboration tool for use across multiple Organisations
- Excellent audio quality from any device
- There has been a service impacting event with the cloud on 1 occasion.
- More updates to integration with Webex Meetings
Webex Calling Review
- App integration
- Being able to check your voicemail remotely (EASILY!)
- Able to make phone calls on my cell phone using WiFi since the office does not get good reception
- App does not always connect
- Cell phone continues to ring after I pick up my desk phone
- Ring duration on cell phone app can be short, leading to missed calls
Great calling platform when working with externals
- Connect with people even outside the company
- Delete call chats to keep data protection
- Keep track of the people in the call
- Use emojis to show reactions to a speech
- It feels like it uses too many resources for the video and so, when you have another program open that requires internet connection, it lags
- I'd love to have the option to hide all people at the meeting except for the speaker when the screen is being shared
- Is it possible to create some kind of check that appears when all the people has gotten into the meeting? Like a small virtual light of "ok, we are all here, let's start" so we don't have to be counting on big events with 20 or more people
- Route Call, we can set worker number, mobile phone, Webex URI
- Group Management Call is Powerful
- Auto Attendant flow for design easily
- All call activity can be an analyze by control hub
- All feature basic call available in control Hub (Pilot , VM , Queue , Pickup)
- Single Number Reach
- PSTN Redundancy
- PSTN Order , for SIP Trunk
One of the top-notch Platform for connect with each other's.
- Video Call
- Conference Meeting
- Share attachment
- Chatt Option
- Functions are little difficult to understand at first time
- Overall Experience was too good
Ceded Advantages - Playing Catch up
- Clear (depending on internet)
- Intuitive
- Functional
- Playing catch up with Zoom
- Outdated interface
- Not as widely deployed
Webex Calling and Remote Working
- Ability to join via phone in the event that you don't have internet connection
- Providing call in numbers and local global numbers
- Chat feature allows you to communicate with the whole group or just one member if needed.
- Background options if you want to block out your real background
- The ability to assign additional owners in case you can't be there to manage the call and its features (i.e., recording)
- Easy to make updates to the settings of an already scheduled meeting.
- Let's you know when someone has joined the call (makes a sound for each person)
- It might be that we didn't have this package, but transcription capabilities were not included.
- Sometimes, using Webex Calling would make my computer and other programs run slow
- If screens were being shared, it required a lot of bandwidth and sometimes froze or glitched.