Webex Events (formerly Socio)

Score8.9 out of 10

120 Reviews and Ratings

What is Webex Events (formerly Socio)?

Webex Events (formerly Socio) gives event professionals event tech to power every stage of the event planning & execution process.

Categories & Use Cases

Media

Screenshot of the Webex Events (formerly Socio) Video Room: Attendees can chat, join topically based discussion rooms, set-up 1:1 video meetings, and connect from anywhere.

Screenshot of the Webex Events (formerly Socio) Data Dashboard: From high-level attendee engagement analytics to drill down sponsor ROI metrics, Socio’s Data Dashboard offers insights to see what’s working (and what’s not) in real-time.

Screenshot of the Webex Events (formerly Socio) Lead Retrieval feature: So sponsors and exhibitors can capture leads with enriched data by scanning attendees’ QR codes and exporting them straight to their CRMs.

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Screenshot of the Webex Events (formerly Socio) Video Room: Attendees can chat, join topically based discussion rooms, set-up 1:1 video meetings, and connect from anywhere.

Calendar integration
Scheduling capabilities integrate with users’ Calendars.
Category average: 8
Meeting initiation
Meetings can be easily initiated, whether they are scheduled or on the fly.
Category average: 7.8
Integrates with social media
Integrates with social media sites like Twitter and LinkedIn to promote meetings and webinars.
Category average: 7.6

Mobile Application
A dedicated app for iOS and/or Android.
Category average: 8.1
Dashboard / Report / Visualization Interactivity on Mobile
In-app dashboard reports and data visualization.
Category average: 7.7
Branding options
Users can customize the look and feel of the application so that online events are branded (colors, company logo, etc.)
Category average: 8.3

Most Frequent Users

Top 3 industries using Webex Events (formerly Socio).

Based on HG Insights installation data

View all Reviews

#1 most frequent

Administrative and Support and Waste Management and Remediation Services

20.0%

1 installation of 5

#2 most frequent

Finance and Insurance

20.0%

1 installation of 5

#3 most frequent

Information

20.0%

1 installation of 5

Pros

Robust live streaming with branding options and interactive features
Comprehensive event registration and attendee management system
Customization features for tailoring event experiences and sponsor promotion

Cons

Challenging user interface and navigation, particularly on mobile devices
Desire for additional integrated features like quizzes, surveys, or QR generation
Limited integration capabilities with third-party tools and existing enterprise suites

Shalini Arora View profile

Technical Specialist in Information Technology at Capgemini (501-1000 employees employees)

Use Cases and Deployment Scope

Formerly Webex Events was Socio application that we are using for hosting town hall meetings inside or outside the organisation. It is very good because it doesn't have any limitation for large no of audience. Allow us to getting surveys & feedbacks during the meetings without any hassle. It gives the simple and easy to use UI where we can handle all the controls of the application. It is good and recommended for hybrid & virtual events.

Pros

Wide of range of features and no limitations for audience.
Easy to host hybrid as well as virtual events.
Gives transparency and realtime insights of the audience.

Cons

Web application is not good as mobile or desktop app.
Limited 3rd party integrations.

Return on Investment

Audience tracking for better analytics.
Brands promotions through events.
More engagements and productive for audience.

Amanda Morehead View profile

Program Specialist at Orange County Public Schools (10,001+ employees employees)

Use Cases and Deployment Scope

We used the Webex Events app for our district wide day of professional learning. We set it up almost like a mini - conference with all of the sessions and speakers listed for our teachers to be able to view during the day of learning. We also used it to share time sensitive messages to them through out the day.

Pros

easy to use
great customer service/help
clean design

Cons

being able to schedule speakers to more than one room if they were in multiple sessions

Return on Investment

our teachers loved the new feature of an app and it increased the overall engagement

Verified User

Employee in Product Management (1001-5000 employees employees)

Use Cases and Deployment Scope

It helped us reach to the wider audience both inside and outside the organization, for the meetings like town hall, connecting to external vendor base etc. The limitations with apps like team or zoom are their reach when it comes to wider audience, WebEx Events solves that very problem for our company.

Pros

It's event management functionality is great, one stop solution for the same.
Can move from physical to virtual format quite easily
Data gathering and insights from large scale meeting are certainly useful

Cons

It's interface needs to be more intuitive, functionality still needs to be searched.
Can add QR generation functionality for one stop signing/registering.
Connections and credentials working with Microsoft office suite would be great.

Return on Investment

Reputational impact would be seamless connectivity with the audience, no more drops or lags
Less cost of set up when you compare with typical confrence setup or physical meet ups
Ease of access to registration and vendor data

Alternatives Considered

Microsoft Teams Rooms and Zoom Rooms

Other Software Used

Microsoft Teams Rooms, Zoom Rooms, SAP Concur

Verified User

Manager (51-200 employees employees)

Use Cases and Deployment Scope

Event management and communications. We use the platform for our organizations marquee events. While we don’t utilize the event platform to its full capacity because we are a small nonprofit it has historically been used to convene our network for hybrid events.

Pros

Variety of features
Marketing links
Built in comms and marketing

Cons

User friendly back-end event set up. It is very laborious to track, manage, and get users especially those who aren’t tech savvy to sign up for the Webex web app.
Confirmation email for hybrid events where the WebApp is utilized
Integrating streamlined web app and event details on the backend a lot of back and forth with grouping, labeling, and connecting internal links causes fatigue

Return on Investment

Analytics
Attendance tracking
Engagement & event promotion

Verified User

General Manager in Corporate (11-50 employees employees)

Use Cases and Deployment Scope

Our company was a customer of Socio for a several years, using the registration platform for our in person conferences. People who clicked on the register button were redirected to Socio, later Webex after they were acquired, and complete the registration form. The platform tracked number of registrants, and associated ticket sales. It was also used to check in registrants as they checked into the event and received their badges.

Pros

A simple to use tool
Kept basic data
Easily connected to our badging system

Cons

it was a bit too simple
they moved to an enterprise only option, making it unaffordable for a small company
customer support was lacking

Return on Investment

a registration tool is necessary for our business
an effective tool could reduce customer service inquiries - can't say Webex Events impacted that much

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Webex Events (formerly Socio)

What is Webex Events (formerly Socio)?

Categories & Use Cases

Media