Name: WorkWave PestPac
Rating: 7 (2 reviews)
Author: WorkWave

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Product Lifecycle Management (PLM)

Development

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enhanced 911 (E911)

Facility Management

IP PBX

Operational Analytics

Policy Management

Enterprise

Accounting

Invoicing

Nonprofit Accounting

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

Employee Scheduling

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Performance Management (APM)

Archiving

Build Automation

Cloud Cost Management

Cloud Storage

Code Review

Configuration Management Databases

Data Mapping

Density-Optimized Servers

Email Encryption

Firewall Security Management

Fraud Detection

IP Address Management (IPAM)

IT Service Providers

Integration Platform as a Service (iPaaS)

Log Management

Managed DNS

Network Performance Monitoring

Software-Defined WAN

System Monitoring

Web Scraping

WiFi Hotspot

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Content Management

Email Deliverability

Email Marketing

Marketing Automation

Online Proofing

Search Engine Marketing (SEM)

Social Media Management

Social Media Marketing

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Product Configuration

Social Commerce

Sales

Laboratory Information Management

Membership Management

Roofing

Vertical-Specific

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IFS Field Service Management

Jobber

Jobber - Field Service Software

Mhelpdesk

Microsoft Dynamics 365

Microsoft

CoConstruct

Buildertrend

Oracle Service

Oracle

ServiceTitan

Kickserv

Simpro

Simpro Software

e-automate

ECI Software Solutions

### Scheduling and Appointments
Users consistently praise WorkWave PestPac's robust scheduling and appointments features. The system's ability to efficiently create and manage daily schedules, customize orders, and streamline work orders has garnered positive feedback. Customers appreciate the ease of scheduling appointments, tracking product usage, and generating detailed reports. Some users have suggested improvements in duplicating appointments for follow-ups or recurring services, but overall, WorkWave PestPac's scheduling and appointments functionalities are highly regarded for their effectiveness and convenience.

### Technician Management
Users appreciate the ability of WorkWave PestPac to efficiently manage technicians, allowing for streamlined scheduling and route optimization. The software's GPS tracking feature enables businesses to monitor technician locations in real-time, enhancing operational efficiency. Despite occasional server crashes impacting scheduling, users find the system valuable for tracking technician progress and job completion. The comprehensive technician management tools within WorkWave PestPac contribute positively to businesses' overall operational effectiveness.

### Routing and Logistics
Users consistently highlight the efficiency and effectiveness of WorkWave PestPac's routing and logistics capabilities. The software's ability to create and optimize technician routes, provide GPS information for easy navigation, and manage distances between jobs has been instrumental in streamlining operations for pest control businesses. Customers appreciate the convenience of having all essential functions centralized in one platform, enabling better time management and improved revenue tracking. The system's comprehensive features have significantly enhanced the overall logistics and routing processes, contributing to increased productivity and operational success.

### Customer Relationship Management (CRM
Users have expressed satisfaction with WorkWave PestPac's customer communication tools and the efficiency of the customer portal. However, some users have noted limitations in the customization options and the complexity of the report writing feature. Despite these drawbacks, the software's customer support has been commended for promptly addressing any issues that arise, ensuring smooth operations for managing customer accounts. While some users have encountered occasional server crashes affecting booking capabilities, the overall consensus leans towards a positive experience with WorkWave PestPac's customer relationship management (crm) functionalities.

### Lead and Sales Management
User feedback on WorkWave PestPac's lead and sales management functionalities varies widely. While some users praise its comprehensive features for lead management and sales tracking, others express frustration with the lack of integration between sales and service calls. The platform's ability to streamline sales leads and appointment scheduling is highlighted as a positive aspect by several reviewers. However, concerns have been raised about outdated software, unreliable lead management tools, and subpar customer support. The mixed opinions suggest that WorkWave PestPac's lead and sales management capabilities may not meet the expectations of all users.

Users commonly recommend Pestpac for its detailed reporting capabilities, prompt customer assistance, and user-friendly platform. Reviewers have praised the platform's ability to pull detailed reports, allowing users to analyze data and make informed decisions. Customers have also highlighted the promptness of Pestpac's customer support, stating that they receive timely and helpful assistance when needed. Additionally, many users appreciate the user-friendly nature of Pestpac, finding it easy to navigate and operate. Overall, users find Pestpac to be a valuable tool for their business needs.

Efficient Scheduling Tool: Many users have praised the scheduling tool in PestPac, considering it the best they've used. They found it to be fantastic and efficient, allowing them to easily schedule appointments and generate reports with excellent data. Some users mentioned that the routing software efficiently creates monthly schedules, making it great for creating and scheduling orders.

Consolidation of Information: Users appreciated that PestPac consolidates all information in one place, including appointments, contracts, GPS information, and an answering service. They found this feature valuable and unique, as it allows them to easily access all necessary information without having to switch between different systems or applications.

Helpful Customer Service: The accessibility and helpfulness of the customer service team were highly praised by users. They mentioned being able to easily get assistance when needed and described the support staff as knowledgeable and responsive. This prompt customer service was seen as a significant advantage in the fast-paced industry where quick answers are crucial.

Cons:

Price Point: Some users have expressed dissatisfaction with the high price point of the software. They feel that it does not provide enough value for the cost, making it an expensive investment.
Lack of Automation: Several reviewers have mentioned that the software lacks automation capabilities, which leads to manual and time-consuming tasks. Users desire more automation features to streamline their processes and save time.
Support Issues: Users have reported issues with the support team. Some mention that paid sessions are prioritized over free assistance, leading to a drain of money from users. Additionally, users find support to be unhelpful at times, especially when compared to other channels like the Facebook page.

PestPac, a comprehensive solution for pest control businesses, offers a range of use cases aimed at improving customer accounts, scheduling, and reporting. Users appreciate the easy communication channels with customers through Slingshot and the customer portal, enabling efficient interaction. The software's routing capabilities contribute to improved efficiency by minimizing missed work and optimizing technician routes. Customers and software support are responsive in resolving issues, benefiting customer care and accounts payable departments. Additionally, technicians find it convenient to have access to all customer phone numbers on their devices. Overall, PestPac streamlines the entire pest control process from sales to payments, providing solutions for customer challenges, billing errors, and efficient operations. It also offers customizable account management tailored to individual company needs. By going paperless and providing remote access to customers, PestPac saves significant time for businesses while adding professionalism to their operations. The software's key features such as scheduling, service notes, material usage reports, and CRM creation enable easy management of various tasks for managing operations. Furthermore, PestPac helps track technicians through GPS, store data electronically for business intelligence purposes, facilitate payment processing, enhance communication with customers and improve productivity with its route optimization capabilities.

IFS company WorkWave offers PestPac, a pest control business management solution, available to support smaller and enterprise level (PestPac Select) solutions, boasting an integratable payment solution (WorkWave Payments), and integrated marketing (WorkWave Marketing).

Jobber is field service management software from the company of the same name in Edmonton, Alberta.

Connect

Grow

Plus

Core

Connect (individual)

Grow (individual)

Method:crm is a QuickBooks-integrated, cloud-based CRM platform.

Contact Management

CRM Pro

CRM Enterprise

CRM Multi-Entity

Method:CRM

WorkWave PestPac

Applications that support field technicians and other staff in the field. Typically include scheduling and dispatching capabilities.

Field Service Management

Likelihood to Recommend

WorkWave

WorkWave Payments is a Win-Win For Everyone!

Adobe PhotoShop

Adobe Acrobat

Microsoft 365

WorkWave PestPac 2022-02-18 09:49:23

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Find the correct

Not very user

User friendly

Reports are difficult

Difficult to create

Easy to find

Lot of customization

Customization features

Easy to search

Different data

Different data points

Home

Field Service Management Software

We use WorkWave PestPac as our main productivity software. All of our customer information goes through WorkWave PestPac. We use it for customer service, scheduling, routing our employees, documenting our work, documenting customer interaction, billing, lead tracking, and even marketing. We even integrate it with other software platforms, such as our phone systems.

Easy to search for a customer by many different data points
Has a lot of customization features, such as naming service types and preset notes

Not very user friendly
Reports are difficult to create and figure out
Not easy to find the correct place to go for things such as settings or data points

Scheduling services
Ticket generation
Reporting

WorkWave PestPac has certainly improved our time management by getting us off of paper scheduling. It allows us to map and easily move appointments which makes our techs more efficient
Having all documentation stored digitally and be locked to the correct account helps us stay compliant

Microsoft 365 (formerly Office 365), Adobe PhotoShop, Adobe Acrobat Reader DC

WorkWave PestPac

Overview

What is WorkWave PestPac?