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Industry standard, but not necessarily the best
Updated June 23, 2022

Industry standard, but not necessarily the best

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

PestPac

Modules Used

  • IPM
  • RouteOp

Overall Satisfaction with WorkWave PestPac

We use WorkWave PestPac as our main productivity software. All of our customer information goes through WorkWave PestPac. We use it for customer service, scheduling, routing our employees, documenting our work, documenting customer interaction, billing, lead tracking, and even marketing. We even integrate it with other software platforms, such as our phone systems.
  • Easy to search for a customer by many different data points
  • Has a lot of customization features, such as naming service types and preset notes
  • Not very user friendly
  • Reports are difficult to create and figure out
  • Not easy to find the correct place to go for things such as settings or data points
  • Scheduling services
  • Ticket generation
  • Reporting
  • WorkWave PestPac has certainly improved our time management by getting us off of paper scheduling. It allows us to map and easily move appointments which makes our techs more efficient
  • Having all documentation stored digitally and be locked to the correct account helps us stay compliant

Do you think WorkWave PestPac delivers good value for the price?

No

Are you happy with WorkWave PestPac's feature set?

No

Did WorkWave PestPac live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of WorkWave PestPac go as expected?

I wasn't involved with the implementation phase

Would you buy WorkWave PestPac again?

Yes

Microsoft 365 (formerly Office 365), Adobe PhotoShop, Adobe Acrobat Reader DC
If all of your data is entered 100% correctly (per WorkWave PestPac standards) and you only need basic functionality, then WorkWave PestPac is great. The more functionality you need, the more they charge (EVERY module is an additional per-user cost, which can get very expensive very quickly). If you are bringing your data from another system, then be prepared to have heartburn (or hire someone to go through and fix all the data). If data is not 100% accurate, then many features don't work as smoothly as you'd like.