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Zendesk Chat
March 24, 2020

Zendesk Chat

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Lite

Overall Satisfaction with Zendesk Chat (formerly Zopim)

When we first started using Zendesk Chat, we incorporated it to our main website to provide prospects who land on our page the option to chat with us in case they did not want to call or submit a form. It helped us create a new channel of communication for prospects, so being able to immediately talk to them has helped with sales.
  • Ease of implementation
  • Helps with sales and communication with leads
  • Mobile-friendly
  • Pricing can get hefty.
  • Tweaking of appearance and auto message
  • Some competitors offer services for free.
  • Another avenue of communication for prospects
  • Assist with deaf community
  • Helps you look like you're up to date with technology
I have found other affordable options that provide some of the features they do, and since I am a small business staying within budget is very important. So, if we are not losing anything by making the switch, then we will.

Do you think Zendesk Chat delivers good value for the price?

Not sure

Are you happy with Zendesk Chat's feature set?

Yes

Did Zendesk Chat live up to sales and marketing promises?

Yes

Did implementation of Zendesk Chat go as expected?

Yes

Would you buy Zendesk Chat again?

No

If you are a very small business or freelancer, Zendesk Chat might not be the best option for you because if you want more features you will have to pay. Just go with Facebook messenger since it's free. If you are a bigger business and can afford it, then, go for it. Also if you don't feel like you can handle too many tasks at once because you don't have the help, do not overwhelm yourself with chat.