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Zoho Commerce Reviews and Ratings

Rating: 8.8 out of 10
Score
8.8 out of 10

Reviews

3 Reviews

Strong ROI for Zoho Commerce

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

It helps us to tackle challenges like inefficient inventory tracking, disjointed order processing across multiple channels, and fragmented customer data. Also this software is easy to handle for us rather the others OMS/WMS. At Superfoods Valley we are using as WMS/OMS/Finance module and Also brings a clear picture of each and every process. Setting up is a bit tough but can be done with the help of Zoho consultant.

Pros

  • Real-time inventory tracking
  • Multi-Channel Selling
  • Marketing Automation

Cons

  • Onboarding Challenges
  • Sometimes Inventory Shortcomings
  • At some platform Integration Issues but can be done via other sources

Likelihood to Recommend

Zoho Commerce fits well in scenarios for our nutritional businesses have a quick setup for straightforward online sales, especially those already using Zoho tools like Inventory or Books. It shines for single-channel or emerging omnichannel retailers handling catalogs more than 1,000 SKUs, leveraging its drag-and-drop builder and basic automations. Also helps us to grow 5x in the last 6 months.

RK
Roushan Kumar
Sr supplychain manager in Manufacturing at Superfoods valley (201-500 employees)
Vetted Review
Zoho Commerce
1 year of experience

All in one powerhouse

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

One of thekey problems like siloed operation and disconnected system means now where we used to face inventory, Financial mismatch due to uses of spreadsheet, trackers and manual handing. Zoho Commerce gives all in one cloud based system that connects frontend system to back end system where everything will be on accuracy so easy for further business plan easy to forecast .

Pros

  • Inventory solution
  • Financial management
  • HRMS
  • Order fulfillment

Cons

  • Loading time of apps is more after having good internet
  • Lower customisation and highly costly customisation on inventory dashboard
  • Support response is inconsistent
  • Complex setup of Zoho in company ecosystems without consultants it will be very hard to setup

Likelihood to Recommend

Data accuracy related to inventory (WMS & OMS) is well suited and Zoho interface is cluttered or inconsistent across apps in my opinion.

RK
Roushan Kumar Garwhal
Sr supply chain manager in Manufacturing at Superfoods valley private limited (201-500 employees)
Vetted Review
Zoho Commerce
2024 years of experience
Verified on LinkedIn

Zoho Commerce is a great tool for Online eStore options for large companies

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use it as an online hosting source for our eStore. Customers can visit our website and click the links that will take them directly to our online store to purchase a product instantly via credit card. We have it linked with Zoho books so that an order alert is received by the team whenever a new order is received and the credit card is automatically processed when the order is shipped. On the internal side the estore is a complete products listing including the price its selling at on our estore and a description and we can easily mark the item available for sale or not available. The estore allows for ease of tracking of our online orders without the insane fees that Amazon charges and we can sell products without physically having stock available.

Pros

  • Automatically processes Credit Card orders when an order has been shipped
  • Allows for items to be made unavailable for sale easily
  • Items can be updated on Zoho Commerce and will automatically push the data to our online store
  • Allows for layout updates/changes to be made on Zoho Commerce and we can delay having the layout changes pushed onto our live store until we're ready

Cons

  • Updating the data for annual price increase could be smoother - right now all fields have to be in the update file even if just the price is increasing
  • It would be easier to update individual or multiple items if Commerce included the Product code in the product view (List and grid)
  • Commerce would be vastly improved if there was a "Sheet View" similar to Zoho CRM to bulk update products without performing an import/export
  • Tracking of changes made would also be a useful improvement, like the "audit log" in Zoho CRM to see who made a change & when it was made.

Likelihood to Recommend

Zoho Commerce is not a viable platform for and online store for smaller companies who do not have a large amount of products to sell - the amount of effort that was required for initial set up would be quite vast and possibly not quite worth the effort. It is however GREAT for larger companies that have a large amount of products to sell and desire a low maintenance method of selling products online, even if the products are made to order.

VU
Verified User
Analyst in Sales (51-200 employees)
Vetted Review
Zoho Commerce
4 years of experience