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Solid, quality software - Designed for scheduled meetings.
May 05, 2022

Solid, quality software - Designed for scheduled meetings.

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with 24sessions, from MessageBird

I need a video call platform for video calls with coaching clients particularly that are booked in advance. It sends reminder emails and follow up emails as well as allowing changing the branding of the software. I have previously used it to record the sessions as well though that functionality has recently not been available now.
  • Call reminders and follow up incl reviews
  • Easy for the client to access the call without needing to download software
  • Customizable branding
  • Recording feature being available again
  • Faster call set for spur of the moment, host initiated calls
  • No ability to call in using a phone for those without internet/low speed access.
  • Calling between 2 or more participants
  • Follow up email
  • Customisable branding
  • Easy video calling for scheduled appointments has meant customer retention as they don't need specific software etc to have a call.
  • Negative impact whilst our internet has been slow as I've been unable to use the product well as dial in to the call using a phone option.
  • Emails reminders has meant more clients turning up for the calls leading to retained income and happier customers.
I use 24sessions predominantly as I have large discount with it and it works for scheduling clients. The user interface is helpful for past meetings.

24sessions is click and go - no account or software is needed for the client.
Zoom and Google Meet do have dial-in capabilities.
Zoom is more widely known so potentially more trusted for clients, even though similar abilities. Zoom is more customisable in the call (turn off certain thing or on others).
Google Meet is great for google account clients, but a surprising number don't have Google accts I've found.


Do you think 24sessions, from MessageBird delivers good value for the price?

Not sure

Are you happy with 24sessions, from MessageBird's feature set?

Yes

Did 24sessions, from MessageBird live up to sales and marketing promises?

Yes

Did implementation of 24sessions, from MessageBird go as expected?

Yes

Would you buy 24sessions, from MessageBird again?

Yes

24sessions is perfect for appointments such as coaching (my use case) where you want them to be able to go into your booking calendar, choose a time and schedule the appointment - or to schedule it from your end. They they get an email on creation and reminder email. I find it not helpful or at least, not at all intuitive, for setting up a host created meeting immediately. You can create it so you can be live at anytime, but host created isn't as any to set up.