An easy way to stay in close contact with your customers
March 23, 2021

An easy way to stay in close contact with your customers

Pablo Ritchie | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with MessageBird Voice

MessageBird is a tool that helps us to contact and respond to WhatsApp messages from both sales and collection clients. It helps us serve a large number of clients who want to contact us through a written means other than email. In addition, with automation tools, we can assign known clients to our executives who are already serving those clients.
  • Users can transfer a client to another user without a particular permission
  • It allows you to control the communication of our agents and their activity.
  • It gives us a feeling of closeness to our clients who, due to their work activity, cannot answer the phone
  • It does not accept all the functions of whatsapp
  • It has no integration with the Pipedrive CRM
  • Sometimes it doesn't work in real time, leaving clients waiting in an invisible "queue"
  • Quick contact with collection clients
  • Delivers the feeling of instantaneous
  • It is good to start the relationship, but continue it through the call center.
Regarding WhatsApp Business, it is a very useful tool because templates can be programmed for the entire organization and clients can also be referred to other users in order to decongest an agent who can become quite busy. Otherwise there would be no way to serve you through two agents and you could have a bad end user or customer experience.

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MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.