An easy way to stay in close contact with your customers
March 23, 2021
An easy way to stay in close contact with your customers
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with MessageBird Voice
MessageBird is a tool that helps us to contact and respond to WhatsApp messages from both sales and collection clients. It helps us serve a large number of clients who want to contact us through a written means other than email. In addition, with automation tools, we can assign known clients to our executives who are already serving those clients.
Pros
- Users can transfer a client to another user without a particular permission
- It allows you to control the communication of our agents and their activity.
- It gives us a feeling of closeness to our clients who, due to their work activity, cannot answer the phone
Cons
- It does not accept all the functions of whatsapp
- It has no integration with the Pipedrive CRM
- Sometimes it doesn't work in real time, leaving clients waiting in an invisible "queue"
- Quick contact with collection clients
- Delivers the feeling of instantaneous
- It is good to start the relationship, but continue it through the call center.
Regarding WhatsApp Business, it is a very useful tool because templates can be programmed for the entire organization and clients can also be referred to other users in order to decongest an agent who can become quite busy. Otherwise there would be no way to serve you through two agents and you could have a bad end user or customer experience.
Do you think Bird delivers good value for the price?
Yes
Are you happy with Bird's feature set?
Yes
Did Bird live up to sales and marketing promises?
Yes
Did implementation of Bird go as expected?
I wasn't involved with the implementation phase
Would you buy Bird again?
No
Comments
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