When Autonomy and Customer Support are of equal value to your organization
November 11, 2021
When Autonomy and Customer Support are of equal value to your organization
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
We rolled out 8x8 [Contact Center] for our entire Agency at the end of 2020. As a call center operation we found 8x8 [Contact Center] to provide of more autonomy then our prior telephony company. This afforded us the capability to make quick changes on our own, add submenus to our IVR, and build new queues. This was something that we did not have the capability to do with the prior company, and had to wait for them to process requests which could take days rather then minutes. The 8x8 [Contact Center] support team is quick and responsive when we do need them, and they are great at taking our feedback for future enhancements. For almost half the cost of our prior company, we receive much better support and call center reporting.
- Customer Service
- Reporting
- Autonomy for the user
- Better queue prioritization options
- Better agent prioritization options
- Ability to make changes to our system
- Customer Support
- Screen Recording with the Call Monitoring feature
- Call Routing improvements = Teams get the correct calls
- Overflow capabilities = We do not miss calls
- Reporting = Better team management within a remote setting
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes