Overall Satisfaction with 8x8 Contact Center
I only have experience with inbound call centers. The 8x8 Contact Center is cloud based and nimble. The call center business hours scheduling and holiday setup is straight forward and can handle multiple future dates. Real world scheduling is about a once a QTR activity. The call routing to call center agents is flexible and can be updated by the agent making it "low maintenance" from an administrative point of view. Also has a dashboard, SLA's, and reporting.
- Agent end point phone number editing by the agent.
- Visibilty to see who is in the call center and how long it has been since they had a call.
- Allowed multiple locations to coordinate their support activities.
Do you think 8x8 Contact Center delivers good value for the price?
Are you happy with 8x8 Contact Center's feature set?
Did 8x8 Contact Center live up to sales and marketing promises?
Did implementation of 8x8 Contact Center go as expected?
Would you buy 8x8 Contact Center again?
I have not used 8x8 Contact Center with an outbound call center. For your traditional in-bound call center it works great.